Customer Service High School
Resume:
JO ELIZABETH LOEDER
Spring, TX 77373
________________________________________
832-***-**** **.******@*****.***
SUMMARY
Provided effective high energy customer service professional with a long history of expertise in quickly assessing complex issues and resolving them in a timely manner to the client’s satisfaction. Known for sound judgment and integrity. Experienced working with many different types of people and personalities and have excellent interpersonal and writing skills. A team player who is willing to do what needs to be done to get the job accomplished to make my group and company successful.
PROFESSIONAL AND OFFICE SKILLS
Professional Career Training Institute - Business Computer Technology, 2009-2010
Microsoft Office (2007) Word, Excel, PowerPoint, Access and Outlook
Quick Books Pro (2009), Peachtree Software, Champions Software and Marque
PROFESSIONAL EXPERIENCE
MAERSK, Woodlands, TX
2002-2009
Booking Agent
2005-2009
Assigned to work exclusively with the Military booking agents, vendors and consignees in order to provide priority assistance. Coordinated bookings from shipping instructions received from shippers, answer phones, answered emails within two hours, resolved shipping issues with overseas offices and sent diversions request when necessary and as needed.
• Entered Break-bulk / Out of gauge and normal military shipments into booking system average of 5200.
• Took the lead on 5 unit moves to make sure all bookings were input into system in a timely manner.
• Communicated 300 letters of guarantee to the stuffing stations and provided vendors with correct shipping information to deliver cargo.
• Received numerous complements from customers and management for superior customer service provided internally and externally.
Documentation Associate
2000-2005
Military Export Documentation
Ensured all bills of lading were manifested for each vessel containing military shipments in order for vessel manifest to be complete for US Customs filing.
Regularly reconcile as many as 125 vessels per month for Military shipments scheduled to load
• Rated 30 bills per the USC05 contract to ensure the correct rates were applied to each bill of lading.
• Processed 5200 bills of lading into system from shipping instructions or verified shipping instructions.
• Handled the responsibility for directly verifying the correct information between booking and shipping instructions match and correct any differences.
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Customs Manifesting Agent
2000-2002
• Handled customs manifest for the ports of Houston, Jacksonville and Tacoma.
• Filed on time 250 manifests within the three (3) days allowed by US Customs after vessel is cleared.
WESTWAY HOLDING CORPORATION, Tomball, TX
1999-2000
Hub Site Customer Service
Handled large Volume order handling and processing, Coding and matching invoices for payable.
• Assisted customers with freight and rate issues, trained, resolved billing discrepancies. Performed daily invoicing of shipments for several terminals.
• Maintained sales contracts for Region. Performed month end and year end computer inventory and billing for corporate transmission.
• Accomplished deadline dependent transactions. Dispatched trucks for pickup and delivery of ingredients, hazmat and non-hazmat loads.
• Prepared and processed freight payable.
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BOOTS TRANSPORTATION, Willis, TX
1997-1998
Invoicing and Accounting Clerk
Handled all accounting, customer service for terminal office, processed invoices, matched maintained driver log book, weekly production reports.
Matched all load orders with freight invoices received from trucking companies.
• Processed all account receivables / payable into Peachtree accounting.
• Dispatched trucks for customer orders
• Ensured insurance for all trucking companies was current.
EDUCATION
Professional Career Training Institute - Business Computer Technology, 2009-2010
Sam Rayburn High School, Pasadena, Texas
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