Customer Service Maintenance Technician

GEORGE P. CINTORINO

** ******** ******

Staten Island, New York 10312

718-***-**** / 347-***-**** / *************@***.***

PROFILE: Recognized as a detail-oriented, highly organized and self-motivated team player • Capable of completing a variety of projects with accuracy and efficiency in a fast-paced environment • Cultivate and maintain positive and productive relationships with all contacts through solid interpersonal, verbal and written communication skills • Strong troubleshooting abilities; resolve issues with diplomacy in a timely manner • Well versed in Microsoft Word, Excel, Internet Explorer and internal programs; easily learn new programs • Seeking a challenging position with a reputable company utilizing applicable skills and experience.

PROFESSIONAL

EXPERIENCE: Security Officer: 2005 to 2010

MULLIGAN SECURITY New York, NY

• Monitor daily occurrences of a high-rise office building; provide a

safe atmosphere for workers and guests.

• Create and distribute guest passes to 250+ contractors, couriers and

visitors; enter identification data into an internal computer system.

• Grant access to the freight elevator. Assist the Dock Master during

moves.

• Direct traffic flow in the loading dock.

• Maintain daily activity report logs. File incident reports.

• Respond to emergencies appropriately. Execute specific procedures

during disruptive events.

• Patrol the building; monitor video surveillance.

• Ensure excellent customer service in all respects.

Private Maintenance Technician 2003 to 2005

SEARS DEPARTMENT STORE Staten Island, NY

• Provided quality service to a wide range of new and repeat customers.

• Greeted shoppers; answered a high volume of merchandise related

questions.

• Assembled appliances; maintained accurate paper and digital

customer records.

• Handled customer grievances; communicated with all levels of

management to efficiently resolve problems.

EDUCATION: University Of Phoenix, Phoenix, Arizona

Associate in Arts in Community and Human Services Completed

ST. GEORGE GED SCHOOL Staten Island, New York

GED Diploma July 2004

REFERENCES: References furnished upon request.

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