Customer Service Information Technology

David Mac

**** * ******* ***** *** #*** Long Beach, CA 323-***-**** ***********@*****.***

Objective

Seeking a position in the technology field that will provide me an opportunity to contribute my educational skills, experience, and abilities for the advancement of the company.

Experience

Student Services Division Information Technology Department – Long Beach, CA

Information Technology Technician, (September, 2008 to January, 2011)

• Contributed toward network installation and operating systems from Windows XP/Vista/7, supporting over 400 users, 500 computers and 300 laptops.

• Assisted staff with installation and configuration of computers, peripheral equipment and software within established standards and guidelines.

• Ensured desktop computers to interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, and computer conferencing.

• Conceived and implemented instructional training documentation for installation and software programs.

• Recommended and performed upgrades on hardware and software systems to ensure ongoing usability and longevity.

• Facilitated purchase orders for computer hardware procurement.

Technology Help Desk, Long Beach, CA

Desktop Support Specialist, (June, 2006 to September, 2008)

• Successfully researched, analyzed, troubleshot, and resolved complex problems associated with personal computers, printers, software, hardware, and initiated preventative action.

• Provided customized solutions and technical support for over 35,000 end users.

• Decreased waiting period for customer calls by 15 percent and enhanced customer service experience by working efficiently and collaborating through taskforces.

• Diagnosed and resolved network communication, network security, and web application problems.

Music Center - Performing Arts Center of Los Angeles County, Los Angeles, CA

Senior Usher, (October, 2005 to June, 2006)

• Assisted with successful productions of music, dance, theatre, opera, as well as a wide variety of education, participatory arts, and family programs for over 3,000 patrons.

• Resolved technical and maintenance problems for patrons, orchestra members, and guest speakers.

• Enhanced process of orchestra program distribution to attendees.

Los Angeles County Fire Department, Los Angeles, CA

Firefighter Explorer - Volunteer, (December, 2005 to June, 2006)

• Organized significant items on fire trucks, improving the speed of firefighters procedures.

• Reduced delay on fire emergency calls by helping firefighters prepare for departure.

Education

California State University Long Beach, Long Beach, CA

B.S. degree in Business Administration - Management Information Systems , December, 2010

B.S. degree in Business Administration - Finance, December, 2010

Technology Summary

Software: Microsoft Office Suite, VMware, Lotus Notes, Symantec Antivirus, Symantec Ghost, PGP Encryption, Adobe Suite, Active Directory

Systems: Windows 95/98/XP Professional, Windows Vista, Windows 7

Hardware: Desktop/Laptop Computers, Network Printers, USB Printers, Switches, Smart Phones

References

Available upon request.

Contact this candidate