Customer Service Manager

ANGELA J. STEWART BAKER

**** *. **** **.

Altus, OK 73521

229-***-****

**********@*****.***

OBJECTIVE

Seeking an opportunity to work in a position that stresses communication, education,

ambition and advancement both professionally and personally.

EXPERIENCE

2006 –20011 CITIZENS COMMUNITY BANK Hahira, GA

Teller Supervisor, File Maintenance Auditor, Assistant Bank Security Act Officer

• Supervised, scheduled and trained 18 tellers; maintained and controlled ATM and vault.

• Designed and implemented Teller Procedures Handbook and New Teller Training Procedures.

• Examined teller reports of daily transactions for accuracy.

• Updated teller staff on all compliance and training issues while ensuring that dual control was adhered to at all times.

• Conducted reviews, write ups and recommendations for all tellers.

• Verified account maintenance procedures for all four bank branches.

• Completed and maintained risk assessment of all customer accounts.

• Assisted BSA officer in maintaining compliance with the Bank Secrecy Act.

• Continued to serve customers at the drive thru window, managed my personal cash drawer and helped to manage customer relations.

2005 – 2006 THE HOME DEPOT Valdosta, GA

Front End Supervisor

• Trained, Coached and evaluated all front-end associates and lot personnel.

• Followed and enforced all store policies and procedures among associates.

• Tactfully and professionally managed all customer issues and store complaints.

• Balanced tills and change supply daily.

• Completed daily reports and employee schedules.

• Utilized all available tools to improve associate performance through the development and implementation of action plans.

1997 – 2004 CUB FOODS Onalaska, WI

Dairy and Frozen Foods Department Manager

• Supervised daily operations of the Dairy and Frozen Foods department including ordering, stocking, price changes, plan-o-gram sets and scheduling employees.

• Checked invoices from distribution center and local vendors for received merchandise.

• Responsible for enforcing all store policies regarding safety and customer service.

• Worked as Manager on Duty regularly overseeing all employees and store issues.

EDUCATION

Present Western Oklahoma State College Altus, OK

Behavioral Science

2009 – Present Wiregrass Technical College Valdosta, GA

General Education / Psychology

1997-1998 & 2000-2001 University of Wisconsin La Crosse La Crosse, WI

General Education/Biology

1994 – 1997 Blair – Taylor High School Blair, WI

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