Customer Service Engineering

MARTIN EVANS

**** ***** *****, ****** ****, CA **961 • 530-***-**** • ****.***@*****.***

Objective: Seeking a challenging computer related position in Technical Support utilizing 10+ years of experience in document control to improve efficiency, attract new clients, and improve system performance.

Summary of Qualifications:

• Organized, flexible, and resourceful,; able to adapt to fast-paced environments

• Intelligent, efficient, dependable, and quick to learn.

• Technical aptitude

• Adept at accomplishing multiple tasks simultaneously and working effectively under pressure.

• Strong skills in managing time, prioritizing tasks, and meeting deadlines.

• Microsoft Word, Power Point, Excel, Type: 40 wpm

• Basic understanding of network design

• Hardware: motherboards, RAM, power supplies, CPU’s, DIMM’s

• Software/Operating Systems: Linux, Unix and DOS, Server 2003, Windows 95, XP, 2007

Education:

Heald College, Roseville, CA

Associate in Applied Science Degree, Information Technology 1/2012

• Emphasis Network Security

• 3.374 GPA; Academic Achievement Award

Experience:

PC Technician Intern 10/2011 to 1/2012

Sheriff’s Toy Program Rancho Cordova CA

• Ran diagnostic tests to troubleshoot computer issues, including checking the BIOS, CPU, memory, drives, multimedia, NIC card

• Verified device driver status conflicts and installed missing or updated device drivers. Rechecked hardware manager to verify device driver status

• Created computer logs, documenting computer information, system properties, and repair status

• Upgraded or added hard drives, optical drives, and power supply

• Wiped all information off hard drives using Level 3 Disk Washer to ensure data is removed

• Installed Windows XP, AVG anti-virus software, Acrobat Reader and VLC multi-format media player

PC Technician 09/2011 to Present

Self-employed Plumas Lake/Roseville, CA

• Reconfigured screen viewer to allow client to see all screens on multiple monitors

• Troubleshoot and reinstall operating system and software for clients

• Corrected network modem issue with router and reconfigured network cables to ensure proper Internet connection

• Replaced keyboard and RAM to increase laptop performance

• Reset password and reinstalled wireless modem software to allow access for client

Work Experience continued on next page.

Martin Evans – Resume – Page 2

Shipping Tracking Coordinator 10/2005 to 4/2006 (Temporary)

HP/Comtek Computer Systems Rocklin, CA

• Loaded and set up various system company applications. Installed and connected peripherals, including printer and fax to the network

• Tracked failed parts for shipping and receiving using in-house Clarify Database software

• Wrote complete defined instruction documentation manual for processing and tracking shipments position, saving the company money by not having to employ an outside Technical Writer

• Processed shipments using Clarify Database software for parts returned per engineering request in a timely manner.

• Provided strong customer service to in-house employees and outside vendors by following up on calls to ensure all work was completed

• Always met timeline for deadlines when closing refurbished part case files.

Environment: Clarify Database, Jabber, Meeting Maker, Outlook Express, HP Desktops

Engineering Change Order Analyst 08/1997 to 10/2002

Sun Microsystems Newark, CA

• Converted Engineering Change Request using Unisun Tool (Utool) program for Engineering Change Orders

• Created Bill of Materials and managed revised Product Bill of Materials in Oracle database

• Resolved any other issues, including sending out requested copies of Process Alerts

• Reviewed Engineering Change Orders from Coordinators for errors, revised Engineering Change Order’s and released them per final approval

• Researched the impact of all Change Orders to ensure that all products affected were identified, and issues were evaluated and resolved

• Checked source files assuring drawing and specs met appropriate requirements for release.

Environment: Sunray Appliance, Sun Ultra 10 Workstations, CAS, Unisun Tool, Name, Print Tool, Sun Web, Oracle, RSVP Drafting Tool

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