Customer Service Sales
Resume:
James G. Quiaoit
Manteca, CA 95337 Ph.209-***-**** /209-***-****
****************@*******.***
Summary
An accomplished team leader/motivator seeking a management / operations leadership position that will leverage a background in production operations, customer service, manufacturing and team management. Expertise includes communication, problem solving and team working skills. Proficient in MS word, Excel, Powerpoint, SPC and manufacturing inventory systems.
Professional Experience
Sales Representative-Small Business ADT, Modesto, CA
May 2010- present
Telemarketing, cold-call and vertical marketing all small businesses less than 5000 sq. ft.
Security system sales, quotes and negotiations through electronic communications, personal and telemar leads. Expertise includes burglar alarms, intrusion detection and Camera surveillance for small business and residential accounts within Galt through Merced, Tracy to Sonora. Heavy phone, customer service, support, sales production, contract negotiations, customer account research and customer service first point of contact.
Tires By Wheel Works, Santa Clara, CA (1984-1987)
Assistant Store Manager
Responsibilities included retail sales in tires, after-market wheels and mechanical work within the South Bay. Heavy telemarketing and customer contact in sales and warranty.
Monthly inventories, daily sales, telemarketing and customer service and sales training for sales employees. Supervision and store management for 10-15 employees including coaching, team leadership, coaching, sales techniques in a retail environment.
Western Digital Corporation, Fremont, CA (2003-2009)
Principal Engineer
Managed, supervised and maintained operations for production in process manufacturing. This was accomplished through communication, team motivation and management of vendor relations, production line personel and manufacturing tool sets. Quality audits through manufacturing procedures, engineering change orders resource training and software applications support. Increased production throughput with 6.5 years of 95% system uptime.
FEI company, Hillsboro, OR
(2000-2002)
Sr.Field Applications
Customer support and service to Bay area customers through FEI inspection systems. Responsibilities included recipe creation, optimization, process development on in process quality and final quality inspections. Support, training and motivation of production line within manufacturing and field service. Main communications vehicle to customer and home office and sales. Increased line production skills by system trouble shooting training, team motivation and hands on implementation of increased competence levels.
Applied Materials, Santa Clara, CA
(1995-2000)
Field Process Support Engineer
Managed acceptance testing, process set-up, recipe creation of newly installed manufacturing inspection tools. Troubleshoot process with SGI (UNIX) workstation. Trained process, production and research staff in system optimization, DB manipulation, software upgrades and problem solving of during and after process variations. Implemented demo and training for customers and special projects. Provided solutions and professional support in escalated problems situations for customers nationwide.
Norian Corporation, Mountain View, CA (1989-1994)
Characterization Team leader
Supervised multiple departments within Bio-ceramic upstart organization. Directed efforts of outside testing laboratories, in-house requests, training and technical support for R&D. Analyzed Bio-ceramic medical device for characterization and orthopedic research. Conducted GMP, Quality and FDA regulatory audits to compliance objectives and goals. Performed SEM, TEM, BSE, OLM, Image analysis, histology and bio-mechanical testing.
Education
University of Phoenix , Phoenix, AZ
Bachelor of Science in Management (3.64) August 2000 - June 2007
San Joaquin Delta College , Stockton, CA
Electron Microscopy Certification (3.50) August 1987 - June 1989
San Joaquin Delta College August 1979 – June 1981
Associate of Arts Degree
Business Management (3.0)
Additional Skills, Achievements & Interests
Proficient in Microsoft office, excel, power point. Strong communication skills and team oriented. Accomplished fire fighter and problem solver within manufacturing of operations environments. Experienced in logically deducing problems within complex systems (manufacturing, operations or statistically), research possible solution sets, alternatives and then implementing cost efficient solutions amiable to customer, vendor as well as overall organizational customer service/support.
I enjoy video gaming, fitness, swimming, cycling and working on my home. Family is an essential foundation for my focus and motivation towards career and personal achievements.
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