Business/Project Manager

JAMES A. MCLAUGHLIN

** ****** *** • Hudson, NH *3051 • *************@*******.*** • 603-***-****

Summary

Career business manager, project manager and technical consultant with 25 years experience in the computer industries. Proven track record in creating business strategies and proposals for high-end computing solutions within the high tech industry.

Solid background in the high-availability market in the design and management of performance evaluation and optimization labs for solution partners.

Demonstrated ability to work with and positively influence executive management, sales management, engineering management, financial management, partner management, as well as end-user client management.

Strong background in program design, execution, measurement, and analysis of client retention, new client acquisition, demand generation, cross selling, and awareness programs to direct international and domestic clients or through business partners.

Professional Experience

1989 - 2008 Hewlett Packard / Compaq / Digital Equipment - Business Critical Server Division

2001 - 2008 Business Program Manager and Technical Consultant HP Nashua, NH

Business program management for HP’s Business Critical Systems Division supporting the healthcare information technology and financial servers industries.

• Managed a portfolio of strategic Independent Software Vendors (ISVs) in these markets including; GE Medical, Siemens Medical Systems, Cerner Corporation, McKesson Group, iSoft Corporation, EPIC Systems, Oracle, InterSystems, Accenture, BearingPoint, Capgemini and Deloitte to bring joint hardware, software, and services solutions to market worldwide for HP. Developed and implemented HP Partner Plans for these strategic partners.

• Effectively managed a cross-functional team of professionals from HP’s sales, services, engineering, and product organizations to generate and bring investment proposals forward to HP executive management for approval. This resulted in a 10 percent increase of proposals generated within the division resulting in approximately 8 percent year-over-year average growth during this time.

• Represented HP’s Business Critical Systems Division at major worldwide industry trade events and ISV partner symposiums helping HP increase awareness within this community.

• Analyze trends in the Healthcare, Financial Services and Public Sector Vertical Markets then proposed proof of concepts projects that would leverage HP’s position in these markets.

• Senior architect involved in numerous custom configured Disaster Tolerant Solutions. Consulting with customer’s senior management and IT staff to plan for short-term requirements and long-term goals.

• Managed HP customer satisfaction performance response team. Assembled teams of HP's top software and hardware engineers to review customer performance concerns. This included management of three HP benchmarking labs.

JAMES A. MCLAUGHLIN

11 Gloria Ave • Hudson, NH 03051 • *************@*******.*** • 603-***-****

1997 - 2001 Senior Software Engineer Digital Equipment Nashua, NH

Responsible for maintaining the procedures for delivering the OpenVMS operating system.

• Senior Architect and C level programmer responsible for the support of highly complex installation programs and scripted procedures. Support included layered products and new hardware platforms along with legacy hardware platforms (Intel’s Itanium, Digital’s Alpha and VAX Server platforms).

1995 - 1997 Project Manager Digital Equipment Nashua, NH

Project managed the delivery of four consecutive OpenVMS operating system releases which focused on the support of new server platforms.

• Created and monitored detailed project plans for tracking the success throughout delivery cycle.

o Collaborated with engineering teams to determine which projects would be included and then prioritizing projects which were essential for the success of the product.

o Track each projects milestones against a predetermined MS Project schedule and assessed each projects success during the different phases of the release cycle.

• Reported the progress of the release to Senior Management.

• All four projects where delivered on schedule and met predetermined qualification metrics.

1989 - 1995 Qualification and Test Engineer Digital Equipment Nashua, NH

Member of the OpenVMS Qualification and Test team responsible for testing the OpenVMS operating system during its development cycle.

• Specialized in the testing of clustering and disk volume shadowing.

• I designed and implemented a matrix testing process for exercising all of OpenVMS’s supported devices. I project lead hundreds of test engineer installing the OpenVMS operating system with a focus on assigning test configurations. Mapping this to a matrix ensuring each combination of server, device controller, storage devices and distribution medium types were utilize during the installation. I was recognized for reducing the number of defects reported by customers.

1987 - 1989 MIS Operation Manager Choate-Symmes Health Services Wilmington, MA

Managed operations supporting patient scheduling, financial systems and reporting applications which serviced two 150 bed hospitals and two outpatient facilities. Project managed MIS related projects and vendor evolutions.

• Responsible for all Data Center operations for 7/24 operation which include 10 direct reports.

o Customer services and Call center.

o Contract negotiations for all Data Center requirements.

o Production, backup, system maintenance and enhancement scheduling.

1983 - 1987 Data Center Operation Manager MMC Inc. Chelmsford, MA

Managed Data Center operation and staffing for Tax Billing Company. MMC processed approximately 75% of Massachusetts and 25% of New Hampshire’s property assessment and tax billing.

• Responsible for all Data Center Operations for 5/24 operation which include 50 direct reports for both Data Entry and Data Center operations.

o Customer services and Call center.

o Contract negotiations for all Data Center requirements.

o Production, backup, system maintenance and enhancements scheduling.

JAMES A. MCLAUGHLIN

11 Gloria Ave • Hudson, NH 03051 • *************@*******.*** • 603-***-****

EDUCATION

Project Management training

Six Sigma Green Belt Certified

Project Management Professional (PMP)

Microsoft Project and Project Portfolio Server

Project Leadership, Management and Communications

Technical training

Health Insurance Portability and Accountability Act (HIPAA)

HL7 Protocol

Microsoft Excel, PowerPoint, Word, Outlook, Sharepoint and Office Forms Server

Service Oriented Architecture SOA

Virtual Server operating environments

Disaster Recovery planning

Languages

C and C++ programming

SQL and SQL Plus programming

JAVA Programming

HTML programming

Visual Basic and Basic programming

COBOL programming

Databases

MS SQL Server and Access

Oracle and Oracle RAC

InterSystems Cache

Datatrieve

RDB

Messaging

Cisco CCNET

TCPIP and DECNET messaging

IBM WebSphere MQ and MQSeries messaging

Data Communication

Message Transport Services MTS and ALL-IN-1 messaging

Operating Systems

Microsoft VISTA, XP, NT, 97, 95 and DOS

Linux operating system

HP-UX operating system and Clustering

OpenVMS operating system Programming, Security, Performance tuning, Clustering,

High Availability and System Management.

Electronics Technician Certification- Southern New Hampshire University

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