Customer Service Quality Assurance
Resume:
Laverne Reliford
Camby, IN, 46113
**********@*****.***
PROFESSIONAL PROFILE
Very dependable, honest, and goal orientated person with experience helping peers and customers with computer related problems. I’m able to work within deadlines to manage problems as they arise. I have a great attendance record, and by continuing my skill enhancements I will seek outside source and or through continuing school training.
SKILLS
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Collaborates Effectively w/Customers
Mastery of Project Management SAP Modules
Help desk, customer service environment Certificate of Completion Microsoft Office Software Suite
Time Management, Lean Principles, Team/Meeting Skills
System Apply Procurement (SAP)
EDUCATION
Indiana University-Purdue University Indianapolis (IUPUI) Visual Communication Indianapolis, Indiana
Indiana Wesleyan University, Marion, Indiana (IWU) Bachelor, Business Information System Marion, Indiana
Ivy Tech Community College, Central, Indiana General Studies Indianapolis, Indiana
North Vigo High School, Terre Haute, Indiana Diploma General Studies Terre Haute, Indiana
CAREER WORK EXPERIENCE
Eli Lilly and Company, Indianapolis, Indiana
Data Stewart manages SAP data in Project Systems and Orion.
• Investigated issues reported by customers in a timely and efficient manner
• Participated in conference calls with customers and other departments
• Provided solutions to customer’s equipment needs
• Offered excellent customer service in a pleasant and professional manner
GCMS Infrastructure Support Technician
• Answered technical questions regarding software products and their requirements
• Investigated issues reported by customers in a timely and efficient manner
• Responsible for researching and ordering new software including its installation and setup.
• Attended and played an integral role in department meetings
• Participated in conference calls with customers and other departments
• Provided solutions to customer’s equipment needs
• Offered excellent customer service in a pleasant and professional manner
•
MI&CS Lab Informatics Program
• Performed data conversions and repairs of customer data in order to meet specified program requirements
• Identified and resolved network configuration issues
• Worked with Research and Development department on Quality Assurance
• Attended and played an integral role in department meetings
• Offered excellent customer service in a pleasant and professional manner
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