Manager Support

Summary of Qualifications

• Over ** years experience Helpdesk, Pc Support and Network Technology.

• Supervised computer implementation projects for Montefiore and Bronx Lebanon Hospital.

• Strong organizational, communication and customer support skills.

• Bilingual (English/Spanish), Strong Technical, Networking and People skills.

Experience

Montefiore Medical Center, Bronx, NY 8/00 - Present

Network Control Technician/ Helpdesk off shift support supervisor

• Responsible for nightly LAN/WAN infrastructure monitoring and troubleshooting at the (24/7) Network Operations Center using HP Open View, Optivity 9.0 on an enterprise network consisting of over 15,000 users.

• Monitor network circuitry and power sources via HP Open View.

• Provide additional support using applications such as Tandem Outside View, Remedy Helpdesk Manager, IBM Mainframe, SMS, Novell, and various clinical applications

• Perform additional duties in PC hardware support, installation , and configuration including TCP/IP and DNS settings

• Responsible for contacting proper groups when the network outages happen.

• Reset all devices for the Blood labs using Reflection for HP. (Lisa ready, Lisa Inquiry, IGADM and Telnet.)

LFI Pyramid Consulting Inc. Bronx, NY 10/98 to 8/00

LAN Admin/Technician/ Helpdesk Support Manager

• Provided network / technical assistance for New York City Administration for Children Services.

• Supervised 25 user support personnel for New York City Administration for Children Services.

• Implemented network hardware and software project, for all Bronx locations.

• Maintained over 1500+ Computers, which runs on Windows NT.

• Assisted with the maintenance of the hubs, patch panels and servers.

• Responsible for adding new workstations onto Domains and Created Email Accts. And Print servers.

• Applied Security Privileges on Servers. Create user profiles and home directories.

Point & Click, Inc., Purchase, NY 5/96-8/00

Pc Support/Helpdesk Support Manager

• End-user support for hardware and software issues.

• Implemented system upgrades in corporate offices.

• Responsible for daily backup of the email server and the file/print server.

• Responsible for the day-to-day maintenance of over 500+ Terminal LAN computers.

• Implemented training course for new recruits.

• Installed Hardware Components (Modem, NIC cards, Adapter Cards and Hardrives).

Education

Bronx Community College 6/93 - 6/95

AS in Computer Science.

Xincon Technologies School 7/97 - 12/02

A+, Network+, MCSE and CCNA Courses

Global Knowledge 5/02 - 7/02

Nortel Bay Networks Basic and Advanced 8600 Switch Configurations course

Computer Skills

Operating Systems: Windows 9x/NT/2000/XP, Linux and Mac OS 10.2.

Software: MS Office Suite, GroupWise, HP Open View, IDX/RAD, Remedy, Clarity, Sap, IBM Mainframe and Outside view.

Networking: TCP/IP, DNS, Cisco and Bay Networks.

Hardware: HP, Compaq, Dell, Mac, Gateway, IBM, Fujitsu PC Tablets and compatible peripheral devices

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