Customer Service High School

Shelly M Willis

*** *. ****** **, ******** House, CA ***********@*****.*** 925-***-****

OBJECTIVE:

An administrative position utilizing my customer service and communication skills in a high energy organization, with opportunity for growth and advancement.

SKILLS AND ABILITIES:

Demonstrated administrative skills including accurate typing, good grammar, proofreading, editing skills, and strong attention to detail.

Experienced in composing correspondence and generating reports for internal and external organizations.

Flexible and work well under pressure under short turn-around requirements.

Excellent communication skills both written and verbal and ability to work with a diverse group of people.

Prioritize and manage multiple tasks in an environment with frequent interruptions and changing priorities.

Exhibit a high degree of professionalism and exercise mature judgment.

EXPERIENCE:

Customer Service, Fremont Bank, Hayward CA 94545 09/10 – 10/11

Manage pay-off demands, PMI ordering, floods certifications

Review loan details with borrowers

Handle diverse customer service calls with existing and new borrowers

Solve problems related to a variety of issues with documentation and processes

EDI Analyst, Mervyns HQ, Hayward CA 94545 05/07 - 10/08

Created documentation and solved level one support issues

Resolved customer service issues

Created trouble tickets and assigned them to an appropriate analyst

Ran system reports

Loan Coordinator II, Spherion/Washington Mutual, Pleasanton CA 94588 03/06 - 03/07

Opened TBox from brokers

Input files into the database and verified accuracy of data

Pulled down submitted loans off the web site

Entered board loans into the system

Loan Processor, Olympia Funding, Pleasanton CA 94566 05/04 - 11/05

Set up files and input data

Ordered verifications and credit/reviews

Managed credit supplements/Rapid Rescore

Run DU/DO and submitted them to a variety of different lenders

Loan Officer, Royal Crown Bancorp, Hayward CA 94545 04/04 - 05/04

Processed Jumbo, conforming and purchase loans

Performed Preliminary Title Reports and handled issues –Reconveyences, subordinations and vesting

Senior Loan Processor, Fremont Bank, Hayward CA 94545 08/02 - 12/03

Processed Jumbo, conforming and purchase loans

Performed Preliminary Title Reports

Ordered and reviewed credit reports

EDUCATION:

Las Positas Community College, Livermore Ca - General Education

Amador Valley High School, Pleasanton Ca - HS Diploma with GPA: 3.0

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