Customer Service Manager
Resume:
AUDREY MCDONALD
******.********.**@*******.***
Lincoln, NE 68510
OBJECTIVE
A position in business research and analysis with special emphasis on client relations
EXPERIENCE
Management Assistant, August 2009-Present
Cedar Hollow Foods/ARCK Foods, Inc. Lincoln, NE
• Ensure production yields meet accurate rate in accordance with company regulations
• Account for key inventory items and resolve discrepancies with resolution
• Head of Safety Committee; ensuring that OSHA codes are met and practiced
• Monitor and enhance efficiency of daily production for packaging and processing
• Prioritize and submit Bill of Ladings for orders before shipment deadlines
• Organize, manage and report employee hours on a daily basis
• Assist with coordinating truck scheduling and logistics of product shipments
• Maintain and update employee personal profiles, accident reports and records
Customer Service Specialist, September 2008–August 2009
Sterling National, Lincoln, NE
• Resolved client disputes by informing them of their insurance policies
• Focused on customer service to better assist clients in a timely manner
• Researched and analyzed specific company claims and policies
• Conducted client relationships via telephone and E-mail
• Involved with multiple team initiatives to enhance client relationships
• Exceeded company goals and expectations on a monthly basis
• Assisted with training and supervision of new employees
• Maintained knowledge of claim and policy information, as well as key industry issues
EDUCATION
Bachelor of Liberal Arts
University of Nebraska-Lincoln
Majors: Sociology and Psychology Minor: Ethnic Studies
Graduation: May 2008
COMPUTER SKILLS
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
SPSS Data Software
Case Label Manager
SUMMARY OF SKILLS
Leadership - Managed several groups with critical thinking and key decision making
Analytical - Researched and analyzed results in order to prepare and present reports
Communication - Conducted business-to-business and business-to-consumer communication in a professional manner
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