Bilingual Japanese/English Customer Service

YOSHIHITO ENDO

**** * **** * *** *D

LEHI, UT ***43-4574

Home Phone: 801-***-****

*********@*****.***

Career Summary

My carrer goal is to exceed my customer service experience as Bilingual where many of co-wokers are

highly admired.

Employment

Young Living Essential Oil

Customer Service 2/2008 - 12/2008

Took an inbound calls in English and Japanese to sell or answer some product related questions.

Also, occasionally made an outbound calls. Also, sent an email in both English and Japanese

Lehi, UT

Forever Green

Customer service 10/2006 - 12/2007

Took an inbound calls in English and Japanese to sell or answer some product related questions.

Also, occasionally made an outbound calls. Also, sent an email in both English and Japanese.

Addtionally, handled commission caluculation.

Orem, UT

Utah Valley Sate College - Distance Education

Web Developer 4/2006 - 10/2006

Created online course for UVSC student by using HTML, XHTML, C++, Photo Shop (Adobe)

software.

Orem, UT

Timpview High School

Volunteer Coach 9/2004 - 4/2006

Managed Junior Varsity and Varsity Cross Country and Track & Field team as Volunteer for 2

years.

Provo, UT

Education

Utah Valley University

General/International Business

Orem, UT

Brigham Young University

ESL Program Graduated: 1/2005

Provo, UT

Juan Diego Catholic High Schoo

High School Diploma Graduated: 5/2004

Draper, UT

Timpview High School

General Academic Graduated: 5/2003

Provo, UT

Skills / Equipment

Attention to Detail

EXCEL

PowerPoint Presentations

Bilingual Other (English and Japanese)

HTML

Cash Handling

Internet Navigation

Ten Key

Computer Literate

Microsoft Word

Windows

Customer Service

Multi-Tasking

58 WPM

Contact this candidate