IT Specialist/Computer Hardware Technician
Resume:
ROBERT A. CINCOTTA
OBJECTIVE To secure a career position in Electronics, Avionics or Information Technology with an established organization utilizing over 30 years of experience in electronics and computer service along with management skills obtained with being an entrepreneur.
SUMMARY OF QUALIFICATIONS
• 30 years experience in electronics troubleshooting and repair.
• 25 years in customer service working with personal computers.
• The ability to continuously learn new technologies as the industry changes.
• The ability to multitask different types of support and service simultaneously.
WORK EXPERIENCE
July 2006 – Feb. 2009 Redtail Computer Services Avon, Colorado
Assistant I.T. Admin/Help Desk Technician
• Provided I.T. Administration, help desk, software, network and hardware support for RA Nelson & Associates Fine Builders staffed with over 100 users of both laptop and desktop computers running Windows XP Pro.
• Assisted the I.T. Director with administrative tasks such as setting up new users and workgroups on Active Directory. Activated Blackberry phones with the cellular phone service provider and setup their accounts on the Blackberry enterprise server. Maintained a multi-server network running MS Server 2003, ShoreTel Phone systems, VMWare, Exchange, Citrix and Blackberry enterprise server.
• Help Desk support was provided to both main office and job sites in person and by remote utilizing VPN, LogMeIn.com and GoToAssist.com.
• Software support included virus/spyware removals, system reloads and data recovery utilizing Norton Ghost and rebuilding from scratch. Software installed & upgraded included MS Office, MS Project, MS Visio, Timberline Accounting and Estimating along with utilities such as anti-virus/spyware.
• Network support included server repairs & upgrades. Wiring of the server closet containing several servers and phone panels. Job site support included a camera surveillance system and setting up wired and wireless networks.
• Hardware support included repairs of laptops and desktops (mostly Dell) replacing motherboards, LCDs, keyboards and more. Repaired Blackberry World, Curve and Pearl phones.
June 2006 – Nov. 2006 Hill Integrated Solutions Durango/Silverthorne, Colorado
Personal Computer Technician
• Provided on-site warranty service of mostly Dell Desktop and Laptop computers over a 200 mile radius in Colorado. Computer repairs involved replacement of all components including motherboards, LCDs, power supplies, and hard drives.
May 2003 – June 2006 The Computer Guy of the High Country Frisco, Colorado
Owner/Technician
• Provided on-site service of personal computers and printers. Services included local area network setups and troubleshooting, computer repairs and virus removals. Printers repaired and serviced included HP LaserJets and DeskJets.
May 1999 – May 2003 The Computer Store Frisco, Colorado
Senior Technician
• In store service of desktop & laptop computers along with printers. Provided phone support for customers and other technicians. Ordering of replacement parts and processing of warranty returns. Inside sales of computer equipment and supplies. Managing the employee schedule.
June 1988 – April 1999 RAC Computer Services Las Vegas, Nevada
Owner/Technician
• Provided on-site service of personal computers and printers in homes and business’. Services included local area network setups and troubleshooting, computer repairs, virus removals, software installs and upgrades.
March 1984 – June 1988 ComputerLand Las Vegas, Nevada
Personal Computer Technician
• Setup and tested new personal computer systems. Performed repairs in-store and on-site on Personal Computers and Printers. Setup Local Area Networks. Provided phone support for customers and other technicians. Processed warranty claims and parts ordering. Produced weekly newsletter.
April 1983 – March 1984 Newspaper Printing Corp. El Paso, Texas
Computer Operator and Equipment Technician
• Performed daily maintenance and repairs on computer terminals and phototypesetting equipment. Performed mainframe computer operations including keeping the system up and running and daily backups on twin Digital PDP-1170 computers serving 70 terminals.
March 1978 – March 1983 USAF
Avionics Technician
• Diagnosed, repaired and/or performed preventive maintenance on communication, navigation, radar, identification, indicator and control systems for the F-15 and their test stations. Also maintained all tracking logs and produced daily back-order status reports. Supervised training.
EDUCATION
USAF
Fundamentals of Electronics
• Basic Electronics including Solid State, Digital Logic Circuits, RF, Microwave and troubleshooting techniques. Test Equipment including Digital Multi-meters, Oscilloscopes, and Spectrum Analyzers. High reliability soldering. Avionics including RF communication systems, Navigation systems, Identification systems, Indicators, controls and Radar systems. Test stations and Hydraulic Systems.
Additional Classes
• Assorted Classes including; Human Relations, Leadership, First Aid, Video Tape systems, Flight line safety, Flight line equipment (power and air conditioning units) and F-15 Egress System.
IBM Personal Computer Service Provider Training
• IBM PC, XT, and AT troubleshooting and repair and Customer relations.
Compaq Personal Computer Service Provider Training
• Compaq Deskpro and Portable troubleshooting and repair.
Apple Service Provider Training
• Apple II troubleshooting and repair
MAC Office Service Provider Training
• Macintosh and LaserWriter troubleshooting and repair.
Local Area Networks Training
• IBM and Novell LAN setup and service.
Clark County Community College
• CIT110 & CIT115
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