resume

Konrad Martin Majka

** ******** **. *******, **, 06811, USA

********@***.*** or 1-203-***-****

OBJECTIVE

To obtain and pursue an Information Technology professional position in a leading organization where

I can apply and further extend the computer knowledge gained through school and work experience.

PROFESSIONAL EXPERIENCE

Setup Configuration Analyst

Hewitt

Sept. 2008 Feb. 2009

 Used proprietary systems and tools to set up and configure tables/parameters in the Hewitt system

 Prepared and executed all testing (unit, integration, acceptance, and regression) of the systems

 Wrote configuration, procedural, and technical documentation based on the analysis specifications and requirements documentation

 Utilized relevant problem-solving resources and communication skills as needed when unexpected results occur

 Facilitated the tracking, escalation, and resolution of desktop, phone and system issues

 Handled issues evaluation, research, resolution and debugging

Helpdesk/Desktop Support Technician (Consulting)

Weeden & Co. LP

June 2008 Aug. 2008

 Deployed, configured Windows workstations, portables, handheld devices

 Provided hardware/software supports, upgrade and troubleshooting

 Moved and relocated workstations and related peripherals

 Received and entered trouble calls via issue tracking system

 Facilitated the tracking, escalation, and resolution of desktop, phone and system issues

 Acted as primary liaison between trading floor, technical group and 3rd party vendors

 Monitored and verified Symantec Backup Exec backups and backup systems

 Performed user account creation, deletion, and configuration.

Technical Support/Desktop Support Representative (Consulting)

Cablevision

Dec. 2007 May. 2008

 Troubleshot Level 2 Technical Support calls from Optimum Online and Optimum Voice Customers who are using the supported software/hardware

 Received and entered trouble calls via issue tracking system

 Provided the highest quality customer service

 Guided and educated customers through established troubleshooting procedures

DT Support/Network Engineer (Consulting)

IBM/ING

Feb. 2007 Sept. 2007

 Day to day administration including interpersonal contact with Directors and CEO of each department

 Responded to incidents within SLA and in a timely manner with appropriate level of urgency, and follow up with customers on all issues

 Escalated incidents and questions to appropriate support groups, perform research of existing problems and present solution options

 Monitored network performance and device stability

 Used corporate incident management system to record and track all support work, maintained accurate hardware and software records for corporate assets

 Reacted to any incoming alerts from out network management system, monitored intrusions detection system

 Performed time tracking tasks as required

 Answered incoming support calls via phone, email, ticketing system

 Contributed to the improvement and enhancement of processes and procedures

 Provided help desk support to onsite and remote users (VPN, Intranet, and Extranet)

 Configured Active Directory and applied group policy in the company's Windows 2003 network (created users, assigned users to proper groups, removed and disabled accounts).

 Troubleshot Active Directory issues for various Active Directory Corporate Network

 Managed Active Directory for packaging, software deployment and (proficient in Windows Server Update Service for Microsoft patch deployment).

TECHNICAL SKILLS

Platforms: MS Windows XP & Windows Vista, Windows Server 2003 & Windows

Server 2008, Windows 98 & Windows 2000, NT

Networking: DNS, WINS, NWLink, IPX/SPX, NetBIOS, DHCP, TCP/IP, SNMP, VPN (SSTP,

IPSEC, L2TP, PPP, PTP), FTP, TFTP, TELNET, HTTP, HTTPS RDP, RIP, SSL, POP3,

SMTP, IMAP, NAT, ICMP, IGMP, NLB, ARP, LAN/WAN, VLAN, Ethernet 802.3,

Ethernet 802.11, OSPF, EIGRP

Servers: Active Directory Certificate Services, Domain Services, Federation Services, Lightweight Directory Services, Right s Management Services, Application Server, DHCP Server, DNS Server, File Services, Hyper-V, Network Policy and Access Services, Print Services, Streaming Media Services, Terminal Services, Web Server (IIS), Windows Deployment Services, WSUS, Windows SharePoint

Hardware: Laptops & Workstations & Servers (Compaq, Hewlett-Packard, IBM, Gateway, Dell, IBM), Raid, SCSI, Modems, Network Cards, Memory, Printers, Routers, Switches, Scanners and other peripherals.

Software: Microsoft Office Suite 2003 & 2007, Lotus Notes, Remedy, PC Anywhere,

McAfee, Norton, ThreatFire, Windows Live OneCare, MOSS

Additional skills: Read, speak and write in Polish

EDUCATION/CERTIFICATION

ComTIA

 A+ Certified Professional

 A+ Certified IT Technician

 Network + Certified Professional

Cisco Certified

 Cisco Certified Network Associate

Microsoft Certified Professional

 MCP Windows XP Professional

 MCSA Windows 2003 Server

Microsoft Certified Technology Specialist

 MCTS Business Desktop Deployment with the BDD

 MCTS Windows Server 2008 Active Directory Configuration

 MCTS Windows Server 2008 Network Infrastructure Configuration

 MCTS Windows Server 2008 Applications Infrastructure Configuration

Microsoft Certified IT Professional

 MCITP Server Administrator Windows Server 2008

 MCITP Enterprise Server Administrator Windows Server 2008

Degree

 B.S Degree in CS, Western Connecticut State University, Danbury, CT December 2006

 A.S Degree in MIS, Naugatuck Community College, Waterbury, CT December 2004

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