Customer Service Human Resources
Resume:
DANIEL R. BERTRAM, JR.
Centennial, CO 80122
******.*.*******@*****.***
PROFESSIONAL PROFILE
• Innovative problem-solver with legal experience interested in adding value to companies while pursuing opportunities in the human resource and professional career fields. Experience as a departmental liaison and vendor point of contact to improve efficiency and strategically coordinate employees’ daily assignments. A man of integrity with a dedicated work ethic, ability to multi-task, passion for learning, and strong communication skills.
EMPLOYMENT HISTORY
Castle Stawiarski Law Firm LLC., Paralegal
August 2010 – Present
• Efficiently write, edit, reviews peers work for accuracy and file motions in federal and district courts.
• Built working relationships between bank liaisons and opposing council to create mutually beneficial results.
• Worked with highly sensitive personal data to create pleadings; audited and added documents to case files.
• Read and categorized recoverable and non recoverable costs from major banking institutions.
• Worked within banking accounting systems to correctly apply and monitor arrearage and payment amounts.
• Daily monitored external accounting systems for pay discrepancies and delinquent payment amounts.
• Informed opposing council, clients, and attorneys regarding the status of cases.
• Developed and monitored large volumes of legal case files to ensure up-to-date information.
• Built total debt/arrearage spreadsheet for legal pleadings to meet federal regulations and find equity values.
• Created and managed billing invoices to effectively invoice fees and costs for services rendered.
• Verified trustees’ ledger to ensure payments were applied correctly to borrowers accounts.
• Received payments for accounts and forwards to clients with posting instructions on how to apply payments.
• Planned and managed a calendar to meet client deadlines and court dates for a multi-law firm attorney.
• Assisted in planning daily department tasks for employees to ensure all client deadlines are met.
• Investigate facts and laws to determine causes of action and progress cases through the legal process.
Bethany Busy Bee Preschool, Human Resources Intern
May 2009 – August 2010
• Provided administrative support to executive level staff members.
• Designed scholarship application that allowed indigent children to attend preschool.
• Advised Director on methods to identify and improve customer satisfaction and communication efforts.
• Implemented a robust performance management system based on existing data never fully utilized.
University of Colorado at Boulder, Administrative Assistant
August 2006 – May 2010
• Accurately handled biweekly payroll process for 35 employees.
• Provided administrative support and acted as a liaison for a Manager and a Director level position.
• Delivered a superior customer service experience when assisting patrons in resolving issues.
• Responsible for the security of sensitive and personal information from multiple areas of the University.
EDUCATION
University of Colorado at Boulder, May 2010
Bachelor of Science Degree in Business Administration
• Concentration in Management with an emphasis in Human Resources
• Graduated 222 out of 754 class with a 3.3 Cumulative GPA
MEMBERSHIPS AND AFFILIATIONS
• Sigma Phi Epsilon Colorado Alpha Chapter
Phi Coordinator– planned and taught a weekly class for 25 members.
Served as Chaplain – Tracked House GPA and implemented tutor system for academically underachieving brothers.
Head of Standards and Ethics Board – Held all 129 members accountable while writing and interpreting by-laws.
• Leeds Council Student Representative
Student Initiatives Committee – Met with Deans, Professors and administrators to improve business school funding.
• Order of Omega Academic and Leadership Honors Fraternity- Fostered relationships across fraternities and sororities.
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