Quality Assurance Project Manager

STAN. D. SPOONER

**** *** **** ****** **. • Vista, California 92081

760-***-**** • **********@*****.***

TECHNICAL WRITER / TRAINING MANAGER / PROJECT MANAGER/

IT / Computers, Aerospace, Telecom, Manufacturing, Engineering

Senior technical expert offering more than 20 years of experience in technical writing, documentation, engineering, and support in IT, telecom, and manufacturing industries.

• Deep understanding of the information development process and tight timelines, with a track record interpreting source material into user manuals, guides, and multimedia training.

• Capable of leading large-scale technical documentation of projects and programs.

• Proven ability to interview subject matter experts (SMEs) for accuracy and quality of documents.

• Technical background in enterprise software, hardware, mobile applications, semiconductors, electrical components, and laser technology.

• Successful history supporting global applications for enterprises of all sizes, including Intel.

• Knowledgeable with ISO 9001, Corrective Action Preventative Action (CAPA) systems, AS9100,

MIL-I-45208A, MIL-Q-9858A, MIL-DTL-26482 and other key U.S. government and military standards and specifications.

• Power User of key software tools, such as Adobe Suite CS4, Microsoft Office, among others.

• Proficient knowledge of industry standard audio and video CODEC formats.

Core Competencies

Technical Writing / Documentation • Document Control Standards • Layout & Organization

Research • User Manuals / Guides • White Papers • RFPs • Continuous Process Improvement

Illustrations • Program Management • Quality Assurance • Written & Verbal Communication

Multimedia Technical Training • Sales Engineering • Team Leadership • Systems Development

PROFESSIONAL EXPERIENCE

S2 SOLUTIONS (Contractor), Placerville/Camarillo/Vista California • 09/2009-Present

Specialty provider of technical documentation and support to semiconductor, electronics, aerospace and the Department of Defense. Built a reputation for technical excellence with a roster of repeat clients.

Senior Technical Writer

For Deutsch Aerospace Group in Oceanside, CA Developed work instructions, forms, and associated support for manufacturing process improvement. Database Administrator for various Trending Graphs/Metrics and Computerized Maintenance Management Systems (CMMS).

Computer Hardware/Software Technical Support and Documentation Manager

Documentation lead and support for Laser Marking systems. This included handling repairs, problem resolution, software upgrades, and product training on a contract basis (i.e., Intel, Motorola).

Documentation Lead for Joint Mission Planning (JMPS)

JMPS provides support for unit-level mission planning of all phases of military flight operation for the Navy, Air Force, and Marine Corps. I managed the Foreign Military Sales (FMS) documentation including writing, reviewing, editing, document control, and final release of product to Logistics.

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STAN. D. SPOONER • Page 2 of 3

1028 Lau Hala Canyon Rd. • Vista, California 92081

760-***-**** • **********@*****.***

VOICE PRINT INTERNATIONAL, Camarillo, California • 01/2002-07/2009

Private software/hardware Company offering voice/screen recording and workforce optimization solutions.

Senior Technical Writer

Spearheaded Engineering Department technical writing and documentation projects. Developed manuals, RFPs, white papers, sales engineering documents, and Visio diagrams. Consulted SME, trading floor, government, and emergency response clients to assess needs and create appropriate documentation. Developed voice-over recordings for multimedia training programs.

• Documented VoIP hardware/software systems for PBX switches, phones and software designed to work together to create a phone system oriented toward companies with geographically-dispersed operations to stand alone systems.

• Created complex diagrams for call recording integration to customer Networking Environments (i.e. VoIP).

• Conceptualized early policies as a founding member of the technical documentation team.

• Instituted new Document Control Standards for CAPA processes and procedures.

XIRCOM / INTEL, Thousand Oaks, California • 09/2000-08/2001

$500 million mobility Solutions Company acquired by Intel in 2001.

Senior Technical Writer and Support Engineer

Created end user support documentation to support mobile connectivity and troubleshooting for the Micro PDA product line. Performed due diligence on common issues, potential defects, and problem resolution.

• Created and supported a Support Knowledge Base for all Third Tier Technical Support

GSI LUMONICS, Oxnard, California • 09/1995-07/2000

Leading global builder of laser processing systems for electronics, semiconductor, telecom, and precision manufacturing customers.

Senior Technical Documentation / Support for Intel

Directed product support for the Intel account, leading extensive troubleshooting sessions with global Intel contacts and GSI technical staff. Safeguarded Intel’s business continuity by ensuring on-time upgrades and rapid problem resolution. Contributed expertise as a key player in Total Quality Management initiatives.

• Documented all critical upgrades for Intel for the Y2K bug by creating and implementing a successful upgrade application.

• Hands-On Trainer for Hardware/Software Maintenance for the SuperSoftMark® debris-free laser marker for Semiconductors wafers, and the LightWriter SPe® general purpose laser marking system used to mark a variety of materials including hardened metals, ceramic, carbide steel, aluminum, and most plastics.

• Fueled GSI’s achievement of ISO 9001 QA with the introduction of a Help Desk.

STAN. D. SPOONER • Page 3 of 3

1028 Lau Hala Canyon Rd. • Vista, California 92081

760-***-**** • **********@*****.***

Additional Professional Background (Details on Request):

Software Test Analyst - QA, AGILENT EES OF EDA (1990-1995)

Leading supplier of Electronic Design Automation (EDA) software for RF and Microwave system, modeling, and circuit design applications.

• Pioneered a Configuration Management overhaul that accelerated software releases by 50%.

Quality Assurance Manager, CHANNEL MICROWAVE, INC. (1989-1990)

Trusted manufacturer of quality passive microwave and RF components for commercial, medical, HDTV, HD radio, homeland security, military, and space applications from 80MHz to 65GHz and specializes in custom design, engineering and manufacturing.

• Brought the operation in compliance with Military quality assurance standards.

• Paved the way for several large military contract awards.

TECHNICAL SKILLS

Adobe Suite CS4, FrameMaker, RoboHelp, Captivate

Microsoft Office (Access, Excel, PowerPoint, Word, Outlook, Project, Visio)

Windows, UNIX, Linux, HTML, XML (DITA), Microsoft.NET, SourceSafe

Cisco, Nortel, Avaya

QUALITY MANAGEMENT SYSTEMS / MILITARY STANDARDS/SPECIFICATIONS

ISO 9001

AS9100

MIL-I-45208A

MIL-Q-9858A

MIL-DTL-26482

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