Customer Service Manager
Resume:
Larry L Fesmire, JR. “Chip”
Charlotte, NC 28227
***********@*****.***
Summary
A C-Level manager with proven ability to revitalize organizational performance across multiple industries: with keen interests in both marketing and manufacturing. Adept at designing and implementing processes to drive major costs savings while increasing productivity, performance and efficiency. Recognized as esteemed leader with a distinguished ability to make high stake decisions in driving revenue growth and producing record profits. Key Strengths;
Team Recruitment and Leadership Pricing and Supplier Relations
Regulatory Compliance Profit/Loss and Budgeting
Labor Negotiations Customer Service
Professional Experience
Global Resources 2011- Present
Senior Business Analyst performing quantitative and qualitative analysis of businesses to qualify them for consulting projects, tax advice or exit strategies combined with business valuations.
HipChip Golf, Charlotte, NC 2004- 2011
Provided marketing and management for newly developed amateur golf tour.
* Built newly formed organization from scratch to top tier, profit making entity in less than twelve months.
Lakeside Restaurant 1994-2000
Owner/operator of (100 + employee, 3 million annual revenue) full service, casual theme restaurant on Lake Norman. Duties included HR, AR, AP, all admin and executive decision making duties including sole responsibility for P/L.
National Textile Engravers, Inc. 1981-2004
C-Level plant manager responsible for all operations of three shift manufacturing firm including purchasing, pricing, labor and scheduling.
* Recruited, hired and trained personnel to ensure adequate staffing to obtain company goals, aided by development of organizations initial employee handbook.
* Streamlined business processes, both labor and material costs resulting in a 40 % reduction in overall costs.
* Introduced quality monitoring systems that dramatically improved operating efficiency and reduced rework.
Education
BA, Economics University of North Carolina 1981
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