Customer Service Quality Control

Shani R. Alston

***** ******** ***.# ****

Houston, TX 77042

PH. 713-***-****

Cell. 832-***-****

********@*****.***

Career Objectives- To obtain employment as an administrative/customer service representative.

Work Experience-

Docufree Business Solutions Houston, TX

04/07-02/11 Title: Shift Supervisor

Duties: Oversee and participate in document services, large and small format copying and scanning both color and b/w. Operation of bindery equipment, lamination, shrink-wrap, CD duplication w/label and perform quality control. Communicate via e-mail availability and direction of workflow. Use of a variety of software: Capture Perfect, Adobe Acrobat, Microsoft Word, Excel, and PowerPoint. Minor machine maintenance. Inventory control. Train new employees.

Merrill Corporation Houston, TX

09/06-04/07 Title: DSRII/Supply Technician

Duties: Located at Weil, Gotshal, & Manges my main responsibility was supplies; from ordering, stocking, delivering, and inventory to vendor relations including billing issue resolution. Other responsibilities included operation of bindery equipment, preparation of incoming mail for distribution and process outgoing mail, send/receive and distribute faxes, operation of photocopy machine and perform quality control.

Pitney Bowes Houston, TX

02/06-09/06 Title: DSRI/Office Assistant

Duties: Located at Center Point Energy I assisted internal customers with document preparation. Professional communication of products and services available such as GBC binding, oversized maps, tabs and other document solutions. Communicated between customers and DSC to facilitate customer satisfaction. Data entry for billing records Excel, Lotus Notes, order supplies, inventory, contact machine maintenance.

Dots Houston, TX and Philadelphia, PA

7/05-12/2005 and Title: Assistant Manager-Retail

1/99-8/99 Duties: Customer service, promotions, data entry (Windows 98), merchandising, payroll, process mail, train new employees, problem solving, shipping and receiving, cashier, process returns and exchanges, cash and inventory control, bookkeeping, opening and closing procedures, maintain integrity of companies policies and procedures. Special Duty: I worked for various locations when the company was short management.

Community College: Studied Marketing

HCC- Houston Texas

High School: Graduate

American Legion High-Sacramento, CA

Personal Data- I pride myself on being a hard worker in a group or alone, learning quickly and possessing emotional intelligence. I enjoy learning, and conveying information in both verbal and written form. Management (retail) experience has developed my problem resolution, time management, and multi-tasking skills.

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