SFDC

Pankaj Baggal (Salesforce.com Consultant)

Ashtavinayak – 203, Palm Beach Road, New Mumbai, India - 400703

Mobile# +91-981******* | Email: ******.******@*****.***

Experience Summary

I am a senior system analyst (handling team of five) in Accenture for last 6 years with 9 years of total IT experience. My technological forte is salesforce.com where implemented HR processes integrated with training application. Also I have worked on PPM tools like HP and Clarity, RDBMS (Oracle), Crystal reports & worked primarily in domain of Human Resource, Healthcare Services and Operations.

Technology

Following is the list of software products, tools and processes that I have worked with.

Product Specialist Others

• Salesforce.com (CRM)

• HP PPMC / Mercury ITG

• IT Infrastructure Library (ITIL) • Oracle pl/sql

• Visual Basic 6.0

• Crystal Reports 8.5v

Qualifications

First Class BE Computer Science from Mumbai University with PGDBM (Finance) from IMT Ghaziabad

Training / Certification Summary

Year Program or Course Training

Sep 2011 Salesforce Developer Dev401 Salesforce

Apr 2010 AMDA Silver Certification with ISB, Hyderabad Accenture

Jan 2008 Technology Architecture Grooming School Accenture

Jun 2006 IT Infrastructure Library TCS

Apr 2006 SQL Server 2005, Visual Studio.Net 2003 Synergetic

Nov 2005 Mercury – ITG Base & Advanced Configuration Mercury

Oct 2005 Certificate for Green Belt Six Sigma Proficiency TCS

Oct 2002 Diploma in Hardware, Internet and Multimedia Polytechnic

Passport Details

Name as on passport Visa Status Passport Number Place of Issue

Pankaj Baggal H1B E8143195 Mumbai

Assignments

Projects Software as a Service for Salesforce.com

Company Accenture

Period Jun, 2009 to Current

Description SFDC Proposal Center

Currently managing team of 5 for providing solution approaches on SFDC request for proposals for Accenture.

Implemented Customer Portal (B2B) for leading European paint company and service cloud for one of the media company.

Implemented processes on Human resources and training module for one of the leading pharmaceutical company.

Role Senior System Analyst

Tools Saleforce.com

Highlights Implemented HR Payroll system with training integrated

Projects 1. Service Management Suite (SMS)

2. WorX Management Suite (WMS)

Company Accenture

Period Jun, 2006 to Jun, 2009

Description Service Management Suite

SMS (One of Accenture’s outsourcing delivery asset) provides tools and processes necessary to manage and control the delivery of services of an outsourcing engagement through a single, integrated approach.

Pre Sale Experience:

1. I have given pre sale training to Accenture sales team on ITIL & Service Management Suite, which is configured on HP PPM 7.1v.

2. Also guided various clients like Wyeth, Accenture CIO team for adopting specific modules like resource, project & time to meet their business requirement.

WorX Management Suite

WMS is a customised Mercury ITG Application, which involves in Resource & Project management with time entry & finance related to projects & users of AT&T. WMS includes Report & portlet creation as per business requirement.

Role • Senior System Analyst

Tools HP PPM 8/7.5/7.1v, CA Clarity 8.x, Oracle 10g

Highlights • Implemented PPM 7.5v Resource Module in Chicago client side (6 months)

• Upgrade from ITG 6.0v to PPM 7.1v

• Worked in PPM integration with many external applications like JSP, biztalk etc.

Projects 1. HR Digitization (ITG 5.5v)

2. Tax EDI – Batch Application(VB 6.0v)

Company Tata Consultancy Services

Period Jan-2005 to Jun-2006

Description HR Digitization (ITG 5.5v)

Onboarding and Offboarding for TPA/MGA/MGU which onboards/offboards the external user of the GE-ERC with activation/deactivation to Jupiter/Non-Jupiter applications. This project also involves the production support for the eExit Application.

HR Digitization is a complete automated workflow of onboarding and off boarding for employees in GE ERC HR department with various integrated JSP applications.

Role • Mercury – ITG Technical Lead

• Integration of Mercury - ITG with JSP applications

Tools Mercury - ITG, Oracle 8i, Pl/SQL developer

Highlights • Integration with Mercury - ITG WFs with Java application. Also it involves the integration with IDM.

• Configured the existing offboarding workflow in Mercury - ITG with eExit integration to be globally Rollout.

• Set various notifications through Mercury - ITG so that each concerned employee gets the status of workflow.

Company Tata Memorial Centre, Mumbai

Title PABR( Patient Administration, Billing & Receipting )

Period Nov, 2003 to Dec, 2004

Position Senior Programmer

The Project Patient Registration, Appointment, Travel Concession, Admission, Allocation Beds, Follow up And Discharge of Patients.

Digital Signature is for confidential reports for the Patients so that Pathologists can communicate with the Surgeons very secretly. This Tool Integrated in RIS (Radio diagnosis Information System), PIS (Personal Information System).

Tumour Tissue Repository is an Inventory control of the Various types of Tissues of the Registered Patients With Their Allocation In The Deep Freezer.

Purchase Module: Handled maintenance Part And Developed Budget Query On The Basis of Indent Control for all the department of Tata Memorial Centre And Developed indent Tracker

Responsibilities • Low/High Level Design

• Analysis of Change requests & Coding with Testing

• Providing Production Support & Client Interaction

Language / DB Visual Basic 6.0 / Oracle 8i, AS400

Tools Spread, Crystal Reports 9.0, Toad

Company Overnite Express Ltd., New Delhi

Title Operation Software

Period Jan, 03 – Nov, 03

Position Module Lead

Responsibilities • Low/High Level Design

• Analysis of Change requests & Coding with Testing

• Providing Production Support & Client Interaction

The Project Worked in MIS, for reporting for all regional offices all over India which documents/parcel are RTO, RTB, delivered or pending

CRM: This is for query indicating current status of each parcel/document from live Database.

Language/DB/Tool VB6.0 / SQL Server 2000 / Crystal Report 9.0

Company Foreign Language Translation Bureau, Mumbai

Title Online Dictionary

Period July, 02 – Dec, 02

Position Module Lead

The Project This application enables user to translate any word from Arabic to English and English to Arabic.

Language/DB/Tool Visual Basic 6.0 / MS Access / Crystal Report 8.5

Education

Year Start Year End Course Specialization Grade(%) / Class

June 2003 June 2006 PGDBM(Distance) Finance 63.75

June 1998 June 2002 B.E. Computer Science 60.00 / First Class

June 1997 June 1998 H.S.C Science 78.17 / Distinction

June 1995 June 1996 C.B.S.E Science 71.00 / First Class

Career Profile

Dates Organization Designation

19/06/2006 Accenture Senior System Analyst

01/01/2005 TATA Consultancy Services Assistant Systems Engineer

03/02/2004 Tata Memorial Centre Software Programmer

01/02/2003 Overnite Express Ltd Software Engineer

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