Senior Information Systems Consultant (Maximo Speciality)

NICHOLAS JAY WATKINS

*** ******* ****** ● Wabash, IN ● 46992

765-***-**** (Mobile) ● 260-***-**** (Home)

**********@*****.***

INTRODUCTION

Nicholas J Watkins of Wabash, IN has gained the knowledge of several systems within the Information Technology field over the past several years. This experience and learning curve has lead to many achievements ultimately resulting in a person who has the passion for system support and implementation roles. Nick has ten years of professional experience in the IT industry. In the last 7 years he has focused on the enterprise software Maximo concentrating on the version 6.0 and higher. This knowledge on the Maximo system and Nick’s superb aptitude for problem solving, and courseware development make him an excellent resource to have available.

EXPERIENCE

January 2011 - Present The Walt Disney Company (Software Resources) Orlando, FL

Senior Maximo Workflow Consultant

Led the Design & Architecture of Maximo 6.2.3 Workflow Implementation

Focused on the TICKET Maximo Business Object & the related Service Request ticket class

Designed Workflow with several subprocesses and complex condition nodes with over 240 lines (sum of positive connection lines & negative connection lines) connecting said nodes

Designed & Completed the successful backend migration of maximo 6.2 workflow from development instances to quality, stress, and finally production instances

Participated in a full Quality effort with defect tracking through HP Quality Center

Developed Actions, Roles, & Escalations to tie workflow into status changes, roles to manage personnel, and Escalations to fire off requests generated from an .net based web form

Created a Custom App to contain a Custom Attraction Responsibilities Matrix which drove auto-populated fields which in turn drove maximo workflow assignments from roles based on those auto-populated data sets.

May 2009 - Present Total Resource Management Various Clients

Senior Maximo Consultant

Completed upgrade of highly customized Maximo 6.2.4 instance to Maximo 7.1.1.5 utilizing IBM’s Maximo Database Upgrade Utility.

Focus shift from Maximo 6.x to Maximo 7.x

Completed User Acceptance Testing Guide for Maximo 7.1.x as to the clients needs

Collected and analyzed screens from existing production system and ensured those “configured” screens were carried in the upgrade

Currently leading the effort to upgrade TRM client to Maximo 7.x

Implemented Syclo Agentry Platform and Syclo Mobile as to the clients needs

Syclo Agentry Platform Administration & Support

Implementation of Actuate 9 & BIRT 2.1.2 & their respective designers (e.g. eRDPro)

IBM/MRO Maximo (MXES) Integration & Migration Experience (MEA)

Completed Data Mapping, manual and automated data conversion from Maximo 6.x into Maximo 7.x

Continued from Experience – Total Resource Management (Various Clients) above…

Requirements Gathering Exercises, Proposal Writing

Utilized Application Designer for Screen & Application Changes

Utilized Workflow Designer for creating and editing Work Flows.

IBM Maximo 6.x troubleshooting, preparation for upgrade to 7.x

IBM Maximo 7.x Upgrade troubleshooting & system administration duties

IBM Maximo Mobile v. 7.x Testing & Preparation for Upgrade (May 2010)

Installation of IBM Maximo v. 7.x (clean new install) for separate TRM client

Preparation & Delivery of IBM Maximo v. 6.x & 7.x Training Materials

MSSQL 2005 Database Configuration & Preparation for Maximo 7.x

Feb. 2008 – May 2009 Reserve Consulting / BGE Energy Baltimore, MD

Maximo SME Consultant

IBM Maximo v. 6.x/7.x Design, Implementation, & Deployment

IBM/MRO Maximo (MXES) Integration & Migration Experience

Completed Data Mapping, manual and automated data conversion from a legacy system into Maximo

Syclo Agentry Platform Compatibilty with Workflow Research & Design

Documentum DOC Application Support & Installation

Documentum DQL Troubleshooting & Support

Utilized Maximo Data Loader (MDL) & MEA for Data Migration

Configured & Installed TAMIT Modules, ITAM for MXES, & TSRM

Experience with ITUP & ITIC (Tivoli Unified Processes & Composer)

Completed Several Technical Designs, Functional Designs, & Detail Designs

Completed Workflow design using Workflow Designer

Resolved Technical, Functional, & System Issues

Preformed Business Analyst Processes Definitions among other BA Duties

Installed & Configured the Maximo Discovery Product

Assisted in Java Development, Troubleshooting, & Design

Led the project design of Workflow through the business processes

Project Design of Workflow processes included Syclo Platform Liaison for Workflow

Collected information and interviewed based upon process definitions

Preformed development and testing of integration components

Tuning Oracle 10g for Performance & Stabilization

Worked as a Functional and Technical Consultant for Maximo, TIBCO, Documentum, & SAP

Configured & Tested Transportation, Utility, CS, ITSM, & ITAM versions of Maximo v. 6.x

Worked with several integration points (Ariba, Documentum, SAP)

Installed, Configured, & Wrote Reports in Actuate Reports

Mar. 2007 - Feb. 2008 The Mosaic Company / DTE Energy Detroit, MI

Maximo Systems Functional & Technical Consultant

IBM Maximo v. 6.2 Design, Implementation, & Deployment Experience

IBM/MRO Maximo (MXES) Integration & Migration Experience

Documentum Integration & Interface Configuration & Deployment

Documentum Data Migration & DOC Application Installation/Support

Utilized Application Designer for custom layouts, fields, & menus

Worked over the entire lifecycle of the Maximo Implementation

Developed Technical Designs for Maximo Customizations

Preformed multiple Data Migrations & Conversions

Configured & Wrote custom Actuate & Crystal Reports

Developed key interfaces between Maximo and 3rd Party Systems (Ariba)

Preformed testing of entire enterprise system prior to Go-Live

Configured Domains, Custom Lookups, Queries, & Escalation Tasks

Conducted instructor lead training and 1 on 1 support of Maximo, Advantex, & SAP Systems to Power Users, Super Users, & End Users

Support & Process Development of CMMS Software (Maximo 6.x Enterprise Suite), Mobile Work Order Software (MDSI Advantex), & Accounting Software SAP.

Courseware development & Technical Writing for all 3 systems

Process Development & Support of Interfaces between application systems (WBI, FSA)

Oracle Database, Data Model(s), & MBO Relationships understanding

Provided developmental assistance in Advantex to Maximo Middleware in XML and Web services. Also configured WBI interface to convert data for Maximo. Utilized Data loader to import legacy data.

Created Web sphere Technical & Functional Design Specifications

Installed & Configured Web Sphere for Production, Test, & Development Environments

Utilized Maximo Workflow Designer to develop and design workflow

Utilized TSRM (Rules Manager) within MXES Applications & MEA

Used analytical thinking and problem solving to solve several major issues in system interfaces as well as Maximo and Advantex systems.

Utilities Domain Knowledge, Utilities Corporate Structure Knowledge

Assisted in the end user system configuration of HTML/Browser connection to Maximo 6.x

Maximo Enterprise Adapter Configuration (MEA)

Knowledge in ITAM & ITSM Modules

Used Workflow Designer & Interview Process to configure workflow for Preventative Maintenance, Work Order Tracking, & other modules

Utilized data flow diagrams to develop system workflows

Oct. 2006 – Feb. 2007 Kelly Services / EDS / General Motors Marion, IN

Information Systems Administrator & Maximo Consultant

Conducted site wide system OS migration. (350 units WIN 2000 – XP)

Conducted On-Site training of employees to familiarize with WIN XP

Conducted 1 on 1 training of new Maximo CMMS system (5.x) for End Users

Analysis/Design/Development experience involving cost savings, increased productivity, and adherence to project timelines

Utilized Workflow Designer to design process workflows for Work Order Tracking

Assisted in the system configuration of Maximo 6 servers as well as end user Citrix connections

Assisted in model office testing of Maximo MEA

Obtained knowledge of the Oracle system and it’s working processes

Working knowledge of Microsoft & Oracle SQL

Expertise in XML Customization

Level 1 & 2 Tier help desk support for all GM/EDS systems including Unix, I Scheduler, Web Services, Maximo, Unigraphics, AutoCAD, & SQL (Server/Client (Vibration Analysis))

Preformed System Server Installation, Configuration, & Management on Windows 2003 & .Net Server Systems (7 Server Installs)

Support of the Windows Network Active Directory Structure

Installation, Configuration, & Support of Citrix Desktop clients & Server application software to handle Maximo 5.x & 6.x connections

Feb. 2004 – Sept. 2006 Onyx System Consultants Wabash, IN

Network Specialist, Systems Administrator, & Maximo Specialist

Supported Linux, Windows, & Macintosh Machines on a corporate and residential level

Conducted Courseware Development as well as Classroom lead training

Supported MRO Maximo Software (4.x-5.x) in a variety of environments including 1 on 1 support, remote support, and call center support.

Configured/Customized PL/SQL as well as administrative functions

Documentum Installation & Support

Held Production Maximo Administrator Position (5.x) for 1 Year

Held acting Active Directory Administrator position for 1 Year

Introduced LDAP Functionality during period of Maximo & AD Admin

Developed system use process & implemented that process

Designed, Implemented, & Supported Help Desk Ticketing System

Overall General Information Systems Support & Technician

July 2001 – Jan. 2004 Ellie Advertising Syracuse, IN

Information Systems Administrator

Server System Support on Windows 2000 Server

End-User Support for Windows XP, 2000, & 98 se Machines

Installation & Configuration of Multiple VPNs

Multiple System Changeovers from 98se to XP Professional

Implemented System Upgrade from Windows NT Server to 2000 Server

Active Directory Installation, Configuration, & Support.

System Administrative Maintenance & Support

EDUCATION

2003-Present Ivy Tech State College Kokomo, IN

Associate of Applied Science in Computer Information Systems (12.08)

Emphasis on Microsoft Networking, Technical Writing, &

Courseware development

CompTia A+ Certification in Hardware and Software (May, 2004)

Net+ Networking Certification (May, 2004)

Microsoft MCSE Certification (May, 2006)

1999-2000 Heartland Career Center Wabash, IN

Cisco Certified Networking Course (CCNA prep)

1995-2001 Southwood Jr./Sr. High School Wabash, IN

General Studies w/ Core 40 Academic Diploma

REFERENCES

Available Upon Request

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