Customer Service High School

Dritan Zulbeari

*** * *** **

Sandwich IL *****

815-***-****

*.********@*****.***

OBJECTIVE

Seeking an entry-level position

EXPERIENCE

Indian Valley Vocation Center (IVVC) Sandwich, IL

08/2009 - 08/2011

Service Desk

-Provided the highest standard of customer service to all visitors

-Greeted groups and individuals arriving for classes, tours, meetings, and events

-Provided students with directions on troubleshooting procedures

-Worked on projects as a team member

-Prepared mass mailings, handled phone calls and other office duties as assigned

Administered Online Forum

-Created flyer's for Holiday promotions using Microsft Word 2010 and Photoshop CS4

-Designed suitable permission and group policies for over 50,000 users

-Configured PHP forums

-Managed and monitored vBulletin database

EDUCATION

Sandwich High School Sandwich, IL

08/2007 - 08/2011

SKILLS

-Knowledge of Mac, PC, and Linux systems

-Experienced in Excel and Microsoft Office

-Knowledge of MySQL and Visual Basics

-Excellent customer service skills

REFERENCES FURNISHED UPON REQUEST

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