Manager Quality

SUBHAM DAS

***/* *.*.**** ROAD

“Manjil Abasan”

NAGERBAZAAR

KOLKATA 700074

Mob No: 092********, 090********

Resi: 033********

Email:********@**********.***

********@*****.***

Skype: subham.tv

Father’s name: Prasanta Kumar Das

Date of Birth: 28th May 1985

Sex: Male

Languages Proficient in: English (Neutral Accent),Bengali, Hindi

Work Objectives: Having worked for 5yrs in the domain.. I have got the insight, technical and analytical abilities & expertise to be in an decision making role. I would like to make a career out of it. This time I am looking for some Decision-Making Management Roles.

Work Experience:

Currently working as the Tutoring Quality Manager(Head) for 1to1 Tutors India Pvt Ltd from 20th December 2010 onwards where the primary responsibilities are:-

To monitor work and to identify the loop-holes in the Systems, Products, Delivery Methodology and Complaints.

To Set-up and Manage the entire process of Quality Management which includes:-

Setting Session Quality Benchmarks

Collecting Customer Feedbacks

Ordering Probes

Mentoring & Motivating Tutors

Supervising

Coordinating

Fixing and maintaining Time-Lines

Tracking Execution

Tracking Man-Power Utilization

Compliance Checking

Customer Grievance Redressal

Reporting the Progress

Fault Rectification.

To Set-Up and Manage Content Development Project while my responsibilities are same as above.

To interview new applicants.

Worked with TutorVista Global Pvt. Ltd from December 2008 to December 2010 in multiple roles like

Full Time Faculty- Teaching maths for grades 9-12 to the students of US and UK

Process Trainer- Training the newly interviewed people

Certifier – Taking the final test for the already trained tutors before recruiting

Quality Analyst – Analyzing the sessions conducted by tutors

Mentor – Marking the drawbacks and suggesting scopes of improvements, finally motivating the tutors.

Worked with MYVIDEOTALK TECHNOLOGIES Pvt. Ltd from Jan 08 till Nov 2008 as a Full Time Faculty & Content Developer which includes teaching and developing exam-oriented course materials for Higher Grade Mathematics to student of USA, UK, Australia, Europe, and Asia.

Imparted online tutoring to U.S student from Dec06 till Jan 08, for the online tutoring organization called 1TO1TUTORS (TUTOROWL). My achievements :- http://www.1to1tutor.com/testimonial.php

(Student name: Imran Sheikh, Kevin Sutardji, Nicholas Gjelaj)

Basic Educational Qualification:

Graduated B.Sc (Mathematics) 2008, from Bidhannagar Govt. College under Calcutta University, Kolkata.

Passed Class XII from Kendriya Vidyalaya, Dumdum, with 70.1% in Science, under C.B.S.E Board.

Passed Class X from St.Stephen's School, Dumdum, with 80.8%, under I.C.S.E Board.

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