IT Technical Analyst

Jimmy L. Jones

* ******** ****

Little Rock, AR *2210

Home: 501-***-****

Cell: 501-***-****

Email: ********@*******.***

Objective:

Take a Challenging IT Operation position and there by monitor, control numerous computer systems, peripherals, equipments and networks with efficiency which makes the operations of organization effective and ease.

Education:

• Associate of Arts Degree Computer Programming, Southern Technical College, Little Rock, AR, 1990.

Certifications:

• Certificate in Robot/Schedule Training – Help\Systems Educational Services, Little Rock, AR, 2006.

• Certificate in Understanding Network Fundamental - Global Knowledge Network, Little Rock, AR, 1999.

• Certificate in PC Maintenance and Troubleshooting - University of Arkansas at Little Rock, 1996.

Work History:

JUL-2000-JAN-2010 GMAC Financial Services LLC Little Rock, AR

GMAC FINANCIAL SERVICES LLC

AS400 –ISERIES Computer OperatorII\AS400 Robot Scheduler.

• Monitor and schedule batch processing.

• Maintains tape inventory for application server and AS400 nightly backup.

• Maintain daily log report of production status, operation failures, service calls and program problem to keep operations and supervisor informed.

• Monitor the system for equipment failure or errors in performance.

• Submit all scheduled production runs: follow shift turnover and error reporting procedures exactly.

• Responsible for scheduling Robot automation jobs processing.

• Ensure that print output is distributed as required.

• Ensure that data and system backups occur as per procedures.

• Communicate with programmers and field engineer to help resolve program and system failure.

• Responsible for monitor of over 100 business application servers.

• Responsible for performing after hour weekend help desk function.

• Working knowledge of HMC(Hardware Management Console)

• Trains personnel in computer operation and procedures, including the handling of forms.

DEC-1990-APR-2000 Venator Group Maumelle, AR

VENATOR GROUP

AS400Computer Operator II\Desktop Support

• Technical support for over 300 PC users as required.

• Submit all scheduled production runs: follow shift turnover and error reporting procedures exactly.

• Monitor the system performance and activity level.

• Monitor the system and ensure that all required devices are on-line and ready to be used.

• Prepare data and system backups as per procedures.

• Perform day-to-day daily operations.

• Performing simple preventive maintenance on hardware.

• Print and distribute report distribution.

• Schedule and setup Robot automation jobs processing.

• Maintain and update departmental procedural documentation.

JUN-1981-DEC-1990 Essick Air Product Little Rock, AR

Inventory Control Clerk

• Maintain acceptable and accurate inventory levels

• Responsible for classifying, labeling and warehousing all inventory for future use.

• Maintain accurate records of inventory levels and location for easy retrieval.

• Responsible for assisting in the receiving and shipping department in logging all incoming inventory.

JUL-1971-JUN-1981 Timex Corporation Little Rock, AR

Inventory Control Clerk

• Maintain acceptable and accurate inventory levels

• Responsible for classifying, labeling and warehousing all inventory for future use.

• Maintain accurate records of inventory levels and location for easy retrieval.

• Responsible for assisting in the receiving and shipping department in logging all incoming inventory.

Skills:

• Knowledge of AS400 Mainframe commands and console operations.

• HMC (Hardware Management Console).

• 20 years of AS400 experience.

• Help System Robot and Mimix set skill experience.

• PC Maintenance & Troubleshooting

• Good oral and written skills.

• Ability to effectively interact with all employees.

• Strong analytical and organizational skill

• Intermediate Microsoft Excel and Word skills

• Valitek Backups

• MVSOV Business Application

• TSO Business Application

• PERCOM Business Application

• UCC7 Business Application

• FTP/400 Application

• Broderick Application

Preferences: Available Upon Request ESSICK AIR PRODUCT

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