IT GENERALIST

David J. Council

***** *. ******* *****

Aurora, Colorado 80011

Mobile: 720-***-****

*********@*******.***

OBJECTIVE: To obtain a position in IT/IS where my strong technical and interpersonal skills can be best utilized.

Windows System Administrator - An exceptional systems, network and desktop administrator with over 10 years experience on Windows Server NT/2000/2003 and Windows 95-XP with Active Directory, Microsoft Exchange/Outlook/Office and a wide variety of desktop, workgroup and enterprise software and applications on Dell, HP, Compaq and other servers, desktops, laptops and peripherals. Possesses extensive knowledge in TCP/IP networking, file and print sharing, AD/NTFS groups and permissions, PC hardware (Dell, HP, Compaq, IBM). Supports Blackberry, Pocket PC, PDA and Palm wireless handhelds. In fast-paced environments is highly motivated with excellent diagnostic and problem solving skills. Maintains attention to detail, great organizational and communication skills and a customer service focus that dictates a “get it right” outlook. Doesn’t know it all but knows how to find answers.

EXPERIENCE:

8/2007 - 8/2007 Velocity inc. Broomfield/CO

Systems Administrator (Contracted to National Cinemedia)

• Monitored Systems administrator’s trouble ticket cue (Windows/Exchange Server 2003)

• Resolved and documented trouble tickets

9/2005 - 6/2007 Prism Group Broomfield/CO

IT Generalist (Contracted to Timminco Corporation)

• Developed labeling application using Microsoft Access and Loftware ActiveX for sister company in Mexico reducing cost from $25.00 to $2.00 per hour

• Developed Packing List application using Microsoft Access for sister company

• Upon delivery of email with Excel spreadsheets attachments automated the upload of spreadsheets to intranet web site

• Updated 15+ Microsoft Access database code from DAO to ADO

• Conducted training (Group and one-on-one)

• Stabilized labeling print environment by reserving IP addresses for terminals, handheld scanners, printers and APs reducing down-time from 25% to 1%

• Light phones moves, adds, changes

• Remote support for VPN users in Australia, Canada, Germany, Japan and Mexico

• System Administrative duties

• Scripted enterprise computer asset inventory reporting routine

• Wrote scripts to provide automation and collaboration between Word, Excel, Access

• SQL Server administration

• Report writing using Crystal Reports

2/2005 - 9/2005 More Memory Ltd. Denver/CO

Independent Consultant

• Conducted end-user shareholder interviews

• Researched, designed, developed, tested and implemented a Billing Attorney Daily Cash sheet application for the Accounting department using Excel VBA for the Law Firm of Brownstein, Hyatt, Farber. The applicaton used ODBC to query a denormalized legacy TMC database, Excel VBA and the CDO library to, on a daily basis, automatically E-mail 200 + Billing attorney’s subtotals for their clients. In addition created an Excel- Addin for Accounting department CIO, CFO, Controller and supervisor using Excel VBA to build a pivot table from all Billing Attorney data gathered from their legacy LMS database.

3/2004 - 1/2005 Siemens Business Services Inc. Denver/CO

SysAdmin/Network Admin

• Responsible for accurate migration of files, folders and security during a NT 4.0 server consolidation and domain collapse project over a multi-site 65,000+ seat environment

• Wrote several scripts that automated server information retrieval, permissioning and reporting using batch files, WMI, ADSI, VBSCRIPT, WSH, XCACLS, SUBINACL and ROBOCOPY (saving migration team hundreds of hours)

• Wrote GUI for Robocopy in Excel using VBA

• Responded to and resolved all assigned Tier 3 file and folder security issues related to the migration

• Participated in daily/weekly team meetings

• Researched, revised and documented portions of the migration process

• Successfully migrated and decommissioned 100+ NT 4.0 servers, with user accounts and profiles to an EMC NAS device in an Active Directory environment

• Trained new administrators

• Wrote VBScript that served as a work-around and show-stopper killer for migration of illegally named files that could not be copied from NT 4.0 servers to EMC NAS device (EMC and Microsoft pointed fingers and finally came up with a solution 2 weeks later)

4/2003 - 3/2004 More Memory Ltd. Denver/CO

Independent Consultant

• Conducted end-user shareholder interviews

• Researched, designed, developed, tested and implemented a Check Register application for the Accounting department using Excel VBA for the Law Firm of Brownstein, Hyatt, Farber & Strickland

• Computer Repair

• Installed wireless home networks

9/2002 - 4/2003 Hogan & Hartson LLP Denver/CO

Project Consultant

• Trained end users on custom\standard company software, peripherals and security

• Created a PowerPoint presentation on user Security dos and don’ts

• Developed a checklist for new employee orientation

• Created, documented, implemented and maintained an automated computer asset solution using a WSH script that enumerated system and software information from 150 + networked workstations and servers which wrote the information to an Access 2000 database for reporting

• Automated emailing of Access reports about printers and computer assets using WSH, Access 2000 and Outlook 2000

• Created template for and wrote technical and lay software installation instructions and HOW TO documentation

• Updated and revised existing server backup, software\hardware technical documentation

• Maintained backups for servers

• Serviced, calibrated and operated one of Tandem’s $250,000 video-conferencing unit

• Created Access 2000 Employee information and attendance database

• Contacted, cooperated with, monitored and directed the activities of outside vendors

• Logged, responded to and resolved complex desktop and server related issues

• Using Access 2000, HP WebJet Admin and Office automation, developed documented and automated a solution that enabled the Office manager to know exactly when HP printers needed to be serviced

7/2001 - 8/2002 Siemens Business Services Inc. Denver/CO

Exchange 2000 Migration Consultant

• • Responsible for the procurement of the software, licensing and Windows 2000 Migration deployment schedule

• • Managed daily project activities of 5 Application Analysts and 10 deployment technicians

• Deployed several desktops with the Widows 2000 OS and associated software

• Managed a team responsible for testing 900 + Common and Custom Business applications for compatibility with Windows 2000

• Responsible for ensuring that all software was certified by an Analyst and the client

• before the software was to be deployed

• Researched, created, documented, implemented and supported Custom Configurations for Compaq Cluster Servers to use Exchange 2000 in (Denver, Stamford, Hong Kong, London and Tokyo)

• Responsible for creating reports (Text and Graphic) for Project Managers regarding software status i.e. Number of machine software is deployed, successes failures, licenses used, licenses remaining

• Created and maintained an Access database of deployment efforts

• Conducted fact finding interviews with peers and clients while designing database

• Researched and wrote process driven custom technical documentation for the desktop deployment of the Windows 2000 OS and associated software

• Setup, Installed, and configured hubs, routers and switches

• Trained Sub-Contractors, Analysts, Project Managers and end-users on

• the use of deployment documentation and databases

• Responsible for installing software on the Windows 2000 image supplied and or newly created image, applying upgrades, patches and registry hacks to Business software to ensure compatibility with Windows 2000

10/2000 - 5/2001 Teletech Holdings Inc. Thornton/CO

Network Operations Analyst

• Responsible for system administration and security for 30,000+ group and user accounts, network, application, and resource management on a multiple Windows NT domain and Novell network

• Responsible for monitoring and troubleshooting network connectivity issues

• Tier 1/2/3 support for Common Business and Custom Business Applications

• Researched and created technical documentation for a VPN solution

• Created and or documented several day-to-day processes

• Troubleshooting of servers Compaq Desktops (Dell) Software/Hardware

• Resolution of local and remote networking issues in an Ethernet TCP/IPLAN/WAN environment

• Created access database from NAI's Magic for reporting purposes

• Created customized reports using Lucent CentreVu

• Conducted requirements interviews with peers, supervisor and manager before, during and after designing database

6/1998 - 8/2000 BCBS Denver, CO

Desktop Support Representative (Lead)

• Provided system administration for 2200+ group and user accounts, network, application and resource management on a Windows NT and Novell 3.12/ 4.11 network

• Install software on clients’ workstations; trouble-shoot hardware, software and connectivity issues

• Built, configured NT Servers Researched, documented, designed, tested and implemented an Enterprise-wide anti-virus solution

• Developed a strong Desktop team. Supervised, acquired, and retained highly qualified Desktop team members

• Created an environment to continually motivate and challenge team members Responded to and resolved Tier III computer related issues

• Oversaw vendors performing installations

• Wrote extensive standardizing technical documentation

• Conducted training for Helpdesk, Desktop support and vendors

• Other duties included trouble-shooting LAN, remote and PC hardware/software problems for 2000+ clients. Provided one-on-one hands-on education for the client community for corporate hardware/software

8/1997 - 6/1998 Compucom Denver, CO

Field Engineer

• Served as lead for peer contractors

• Supported and maintained access to personal computers

• Diagnosed and resolved hardware, software and networking issues

• Installed and configured Dos 6.x Windows 3.x\95\NT 1000+ workstations Installed and troublshot numerous applications

• Received award for On-Site Field Engineer of the Month For December 1997

6/1997 - 8/1997 Aerotek Denver, CO

HelpDesk Analyst

• Wrote technical documentation

• Diagnosed and resolved technical questions via telephone about software, hardware and network issues.

• Replaced and configured system boards in HP and Compaq computers.

• Ordered computer parts, replaced laptop and desktop components such as mouse, video display, system board, inverter board, video enclosure, base enclosure, keyboard, hard drive, floppy drive, and DC controller in Compaqs, Dells, NECs, IBMs, Toshibas and HPs

• Replaced HP printer components such as fuser assembly, rollers, high and low voltage supply, print head, system board, laser/scanner

• Setup NEC Versa 6050 laptops, troubleshot, diagnosed, and resolved end user software\hardware issues

• Setup Compaq Laptops/Desktops and docking stations. Installed and configured MS Office, Lan Workplace, Novell Client32, Reflection, Windows95, Windows 3.x, PCAnywhere, Reachout, McAfee Viruscan, modems, network cards

• Modified existing batch, and config.sys files

4/1997 - 6/1997 Aerotek Denver, CO

Microprocessor Analyst

• Maintained 1000+ PC's for user community in seven University Hospital buildings. Troubleshot and repaired HP printers. Setup remote access for laptops.

12/1988 - 4/1997 Fitzsimons U. S. Army Garrison Denver, CO

PC Technician

• Built and administered Novell 4.10 servers. Loaded and configured Novell Client software on workstations running DOS, Windows 3.x, and Windows 95 Workstation operating systems

• Performed limited NDS database maintenance using NWADMIN

• Troubleshot and resolved network connectivity problems, fabricated connectors for and ran network cabling, installed hubs, and made patch panel connections

• Built, maintained, upgraded, troubleshot, and repaired PC workstations, resolved resource conflicts, and loaded DOS 6.x , Windows 3.x and 95 operating systems and applications software

• Gained practical experience with Ethernet networks and IPX/SPX protocols

EDUCATION:

3/1997 Computer Education Specialists US-UTAH-Salt Lake City

SKILLS:

Application Support (900+)

Client/Server Computing

Database Design/Administraton

Microsoft Scripting ADSI, VBSCRIPT, WMI, WSH

Office VBA Automation

Software/Hardware

SQL Reporting

System Administration Windows NT 4.0 Workstation/Server, 2000 Advanced Server,

Exchange Server 2000/2003/2005

Technical Documentation

CERTIFICATES:

3/2001 Microsoft Corporation

Microsoft Certified Professional

Microsoft Certified System Engineer

Microsoft Certified Database Administrator

9/1998 Dell Corporation

Dell Hardware Certification

12/1997 Hewlett Packard

HP Printer Certification

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