Nortel switch & Lucent 5ESS switch

JEFFREY T. COFFEY **** Cantrell ct.

Fayetteville, N.C. 28314

( C ) 202-***-****

**********@*****.***

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OBJECTIVE: To secure a challenging position utilizing abilities developed through my experience and education with the opportunity for professional growth.

EDUCATION AND TRAINING Rockland Community College Global knowledge

US Army Fort Gordon, Georgia Suffern, N.Y Arlington T.X.

Multichannel communications, General Studies Networking Fundamentals

Special Electronics Device Repair

US Army NORTEL NETWORKS LUCENT

Multichannel Communications Nortel switch 5ESS switch

Special electronics device repair Maintenance Maintenance

EXPERIENCE:

08/08 to 09/09 Verizon Business Beltsville MD Internet Support

Provide service to Verizon Enterprise hosting clients to ensure customer retention, renewal and upgrades. Enter and track customer issues in action ticketing system. Provide accurate and detailed information to the customers about the status of their requisitions. Perform initial troubleshooting and diagnostics to determine cause of reported problems. Fix Tier 1-2 problems reported by customer. Examples include changing mail aliases, adding users, restarting service, etc. Resolve 85% of issues on 1st contact. Maintain professional, responsive and empathetic relationship with customers. Follow through with escalated issues to ensure resolution within the appropriate time frame. Work individually or as a team member on Support Center specific projects. Working with the customer and internal departments, provide timely status on open issues to ensure good communications. Completion of other duties as assigned.

09/01 TO 08/08 SPRINT/NEXTEL COMMUNICATIONS MCLEAN, VA

NNOC TECH II

07/07-08/08

Provides support in a 24x7x365 days/year role that monitors and test DS1’s & DS3 ‘s circuits. Support critical Motorola Iden GSM,CDMA wireless network elements using real time alarming of network faults, analysis, notification, trending of faults and escalation., Research, and pursue corrective actions to resolve EBTS and switching issues with Telco and Field Network Engineers. Provides on-line knowledgeable assistance and coordination & facilitates efforts with MSOs, field engineers, service providers, vendors and other Nextel support and outside support organizations. Also responsible for monitoring Titan 5500 and 532 DACS, also 1630 and 1631 DACS

09/01-07/07

Provides support in a 24x7x365 days/year role that monitors and supports Switch Maintenance for Nortel DMS and Lucent 5ESS network elements using real time alarming of netcool network faults, analysis, notification, trending of faults and escalation. Provides real time responses to MSOs, Sprint/Nextel technical support groups and NNOC Management. Provides knowledgeable assistance and coordination of maintenance, troubleshooting, Repair and facilitates efforts with MSOs, field engineers, service providers, vendors and other Nextel support and outside support organizations. Initiates, updates, tracks and closes network trouble tickets; creates and sends network alerts and flashes. Follows NNOC procedures. Performs pro-active network element status and health checks as part of normal surveillance activities.

4/00 TO 7/01 MADISON RIVER COMMUNICATIONS, PLANO,TX/MEBANE,NC

NOC ANALYST

Ensure the immediate and accurate response to alarm and failure conditions detected within the Nortel and Lucent network elements. Responsible for the timely and accurate dissemination of information for network reporting. Receive,analyze, troubleshoot and resolve network problems in a timely fashion with minimal guidance from supervisor. Perform service delivery and service assurance in support of MADISON RIVERS CLEC,IP,LAN/WAN and ATM Broadband(ds3/oc-#) infrastructure.While minimizing impact on customers service. coordinate testing between central office, field tech’s and Telco’s.

2/97 to 4/00 NORTEL NETWORKS, Research Triangle Park, NC

DMS SWITCH Technician

Test and troubleshoot to pack level DMS 100,250 and 500 switching equipment such as SNSEs, XAC, DPCCs, LCEs, CLCEs, LCEIs, SPMs and APCs. Responsible for performing test according to NTP's and STP's ensuring proper testing. Interface and discuss operational discrepancies with engineers and other support groups resolving hardware/software issues. Maintain software integrity on production equipment. Train and mentor less experience technicians. Track equipment performance utilizing SPC tools to resolve root cause issues.

4/96 to 11/96 US ARMY NATIONAL GUARD (Active Duty)

35F Special Electronics

Responsible for repairing computers, industrial controls audio video systems, radar systems, telemeters, missile control systems transmitters, antennas and servomechanisms. Can troubleshoot to component level, accurately read blue prints and follow manufactures' specifications. Operate test instruments to determine if breakdown is due to human error or mechanic malfunction.

3/94 to 10/95 JEFFERSON REHABILITATION CENTER, Watertown, NY

Maintenance

Performed carpentry, plumbing, roofing, residential electric wiring, commercial electric wiring. Repaired major appliances.

9/91 to 2/93 ASCOM COMMUNICATIONS, Bronx, NY

Telephone Installer / Repairer

Handled and maintained the installation, service, and repair of residential, commercial and pay telephones and other communication equipment. Collected money from payphones. Assembled equipment and installed wiring, connected telephones to outside service wires, and terminals in wire closets. Programmed computer boards.

2/87 to 8/91 US ARMY

Multichannel Communication Equipment / Systems Operator

Installed, operated, and supervised multichannel communications equipment, tactical telephone systems, set-up antennas, radio sets, communications security devices, and multiplexer equipment. Performed operational checks and replaced modules and defective components as needed. Utilized compass in logistical and topographical map reading. Supervised personnel. Ensured safeguarding of equipment and personnel.

REFERENCES Available upon request.

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