Information & Resource Coordinator

SUMMARY OF QUALIFICATIONS

Creative, results-driven professional offering over 10 years of experience in coordination, marketing, administrative and project management activities. Hard working, detail-oriented, and able to multi-task effectively in fast-paced environment Excellent presentation and communication skills. Ability to develop & implement policies and procedures. Highly analytical thinker with demonstrated talent for streamlining complex work processes

EDUCATION

Quinnipiac University 2012 MS in Interactive Communications

William Paterson University 2006 BA in Anthropology

Phoenix College 2009 Certificate in Web Design

EXPERIENCE

Information & Resource Coordinator, IRC 2011 – Current

Develops referral protocols and establish liaisons with referral resources Provides quarterly in-service training for Case Management staff on resources Tracks core services for Case Management & Employment Services Manages interns for the Case Management Department Generates weekly reports from tracking systems Manages the RRS database system for the Phoenix Office

Program Information Coordinator/Webmaster,

CEA Global 2009 – 2011

Served as the in-house expert on the Programs Database Supported the Vice President of Program Development/Marketing with creating data entry procedures and program training Managed the master data submission for CEA worldwide Debugged issues that arose with performance of the website Ensured cross-platform functionality, navigability, usability and accessibility of CEA websites. Renewed content of the websites as needed, ensuring accuracy & timeliness of information presented.

Vendor Relations Coordinator, Marcolin USA 2007 – 2009

Acted as the liaison between vendors and merchants, ensuring accuracy of merchandise orders and shipments Maintained timely resolutions of vendor inquiries & the resolution of vendor disputes Assisted in the development and execution of marketing campaigns to merchants, including catalogs, news releases and marketing collateral Assisted with sales meeting presentation preparation and support

Database Coordinator, Mayflower Moving & Storage 2004– 2007

Responsible for continuous improvement & efficiency of the customer database Maintained the data integrity of the database by creating and updating weekly and monthly reports Assisted in the setup & maintenance of direct mail campaigns in the database as needed Assisted in preparing &verifying prospect lead information to ensure campaign quality Provided database training to staff as required

Administrative Assistant, Mayflower Moving & Storage 2001– 2004

Created and modified documents such as invoices, reports, memos and financial statements Prepared agendas and made arrangements for committee, Board or other meetings Made travel arrangements for staff Maintained office calendar to coordinate work flow and meetings Performed general clerical duties including bookkeeping, copying, faxing, mailing and filing.

SKILLS

Microsoft Office Suite Adobe Creative Suite Word Processing & Typing Customer Service & Relations Database Management HTML Development Project Management

REFERENCES

Ted Ciccone – Scottsdale Center for the Arts – Director of Communications – 602-***-****

Jenna Granum – CEA Global – Academic Program Manager – 480-***-****

Jason Striker – ICM Solutions – Marketing Manager – 602-***-****

Betsy Hysos – Marcolin USA – Retail Services Manager – 602-***-****

Contact this candidate