Project Manager Customer Service
Resume:
Shweta Narasimhan
******.*****@*****.***
Experience Summary
o Broadly experienced Quality Assurance Analyst/Tester with 4 years of experience in the Information Technology industry involving, analysis and both Manual and Automated Testing of Client Server and Web applications.
o Proficient in writing Test Plans, Test Scripts and Test Cases for both Manual and Automated Testing.
o Knowledge of Software Development Life Cycle and Test methodologies.
o Knowledge in Manual Testing of Applications in Windows (XP/NT).
o Strong in Analyzing Business spec and Develop Test Plans and Test Cases and Execute them keeping in focus Verification and Validation Criterion.
o Extensively involved in System Testing and Defect tracking.
o Evaluated the Technical Specification, Requirement Documentation and designed document for test conditions and test cases.
o Extensive experience in Functional, Integration, Regression, Black Box and System testing.
o Extensive experience in Automated Mercury Tools (Quality Center and QTP).
o Extensively worked with SQL queries for the backend testing.
o Extensively worked in client server as well as web-based applications.
o Ability to work independently or in a team environment or in a rapid pace environment.
o Possess strong interpersonal skills, communication and presentation skills with the ability to interact with people at all levels.
o Report progress on test case execution, defect testing and closure, or test planning activities weekly and as required to the QA Lead and QA management.
Technical Summary
OS / Platforms: Windows NT/XP
Automation Tools: QTP 8.0/9.0/10.0
Test Management Tools: Quality Center 9.0/10.0
Scripting Languages: UNIX shell scripts, VB Scripts
RDBMS: Oracle 8i/9i/10g, MS SQL Server 2005
Documentation Tools: MS Word 2000, MS Excel 2000, MS PowerPoint 2000
Education
Bachelor of Engineering (Architecture)
Professional Diploma Software Technology
Professional Engagements
FROST Bank – Dallas, TX
October 2010 – till date
Industry: Finance, Banking
Role: QA Test Analyst - Consultant
Technology: Oracle9i, Windows XP, MS Excel 2003, Quality Center 9.0
Description:
The project was developed to enable the bank customers to access their various accounts over the web, account holders can handle their accounts including saving, checking, money market accounts & credit card accounts. The application also allowed users to administer & monitor their account performance and activity electronically by having access to account balances, bill pay & transfer of funds & make changes in future allocations and personal information. Application also dealt with providing customer with services like ordering checks, requesting copies of checks & statements made in the past.
Responsibilities:
o Involved in understanding functional requirement document and providing feedback.
o Involved in Black Box testing where I was responsible for running registration, login, deposits, and withdrawals for online banking system.
o Extensively tested the GUI components and conducted Functional and Regression testing for each build.
o Reviewed test strategy for the application and various Test plans and Test cases.
o Map all test cases to the Requirement Traceability Matrix.
o Performed Integration, Functional, Regression, User Acceptance testing.
o All the test scripts and library files were stored and executed from Quality Center.
o Responsible for tracking defects using Quality Center and made sure those defects are efficiently passed from one layer to another.
o Interacting with developers for priority bug issues.
o Conducted Data validation testing using SQL queries.
o Worked in all aspects of the software development lifecycle.
o Analyzed test results and defect data, reported on the status of projects, provided ideas for improvement, recommended process improvements, worked well with Development team.
USAA, Dallas, TX
January 2010 – October 2010
Industry: Finance, Banking
Role: QA Tester - Consultant
Technology: Quality Center 9.0, QTP 9.0, Oracle9i, Windows XP, MS Excel 2003.
Description:
The application allows the MSR (Member Service Representative) and the members over the net to pull the auto insurance quote. The user interface will allow capturing the detail information of the customer, prior insurance, make and model of the auto, number of operators involved. Then the system would get the MVR (motor vehicle report), do the risk analysis and display the premium to the customer.
Responsibilities:
o Reviewed Business Requirement Documents and the Technical Specification.
o Identified and Documented functional requirement and mapped them to individual test case requirements.
o Used Black Box Testing as manual Testing.
o Performed Regression testing to make sure all the defects found are fixed.
o Used Quality Center to track and report system defects and bug fixes.
o Reported and tracked the status of the bugs and assigned severity rating.
o Wrote and modified SQL validation scripts, and written scripts in SQL to validate the outputs.
o Helped developers to track the problem and resolve the user requirement.
o Participated in defect review meetings with the team members, provided written status reports of testing projects.
o Responsible for ensuring that all development initiatives are of high quality as evidenced by the reduction in support calls and increased customer satisfaction
o Performed functionality and system testing using QTP.
o Closely worked with developers and System Engineers to nail down the technical problems
o Played a major part in testing and timely delivery of the product
Charter One Bank, Chicago
August 2008 – January 2010
Industry: Financial Service / Customer Service
Role: QA Tester - Consultant
Technology: Quality Center 9.0, QTP 8.0, Oracle9i, Windows XP, MS Word, MS Excel 2003, UNIX.
Description:
Charter One Bank provides services to individuals and businesses. Project involved in testing web based banking application that enables customers to access accounts online. The main modules of this application were customer information, view accounts summary, loan payments, fund transfer, stop payment on checks, receive balance alert, view checks online, debit/credit card transactions, loan information, profit and loss analysis report for the fiscal year and various other reports.
Responsibilities:
o Analyzed system requirements and developed detailed Test Plan for system testing.
o Executed Test Cases, recorded results in a defect-tracking tool; generated and analyzed standard, customized reports, graphs and documented in Quality Center.
o Developed and executed automation scripts in QuickTest Pro. (QTP) for specific functions and scenarios.
o Executed and tested various procedures, functions, triggers and packages in the database.
o Conducted smoke, GUI, functional, integration and regression testing during the various phases of the development.
o Performed black box testing to check the functionality and user requirements.
o Performed security testing to protect unauthorized access.
o Documented and communicated test results and bugs using Quality Center .
o Performed back-end testing of database using extensive SQL queries and verified the data integrity.
o Attended meetings with developers, testers, project manager, DBA’s and business/system analysts.
o Reported automation testing effort and open issues to be resolved in a weekly basis.
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