Mike.Newman

*** ************ **. *******, ** *****

214-***-**** *******@*******.***

Mike Newman

Experience 2002–Present Dish Network Mckinney, TX

Field Service Specialist IV/Lead Technician/Trainer

• Highly motivated employee of the company.

• Successfully trained many new technicians to promote quality and proper installations.

• Daily responsibilities include successful troubleshooting, maintenance, and installation of satellite systems, to include connecting routers and switches.

• Maintaining 100% satisfaction to customers, assistance to fellow installers, and excellent management of personal van inventory.

• Traveled out of market many times to help out other offices

• Trained by my Field Service Manager in the office so that I am able to fill in while my manager is on leave, utilizing Echostar’s computer network technologies.

• Provided weekly reports to senior management, daily point grid and fleet mileage reports.

• Performed many quality assurance inspections and reported safety violations and improper installations.

• Helped set up new office in McKinney, Texas by product delivery, inventory, issuing product, help plan and route installations, printing work orders and making sure all paperwork is available to technicians.

2000–2001 BroadbandNow Irving, TX

Network Analyst

• Configured and deployed network equipment: routers, dslams, switches, cisco aironets for wireless LANS, cmts, and shastas.

• Managed network requirements and monitored network equipment for remote properties.

• Maintained IP addressing in NetID.

• Utilized BERT while turning up circuits and built PVC’s in ATM over IP network.

• Involved in the administration and maintenance of windows based servers.

• Served as second level network support, isolating network problems, upgrading and implementing network sysytems and assisted helpdesk as needed.

1997–2000 Nationwide Network Technologies Dallas, TX

Lead Network Service Technician/Project Manager

• Led projects on numerous installations, as large as $300,000 and servicing over 600 users.

• Monitored data on installations and analyzed areas needing improvement.

• Responsible for planning, organizing, and implementing area operations.

• Conducted training for installation teams on the technical aspects of local area network cabling.

• Responsible for installing, testing, and labeling network cables such as Fiber Optic, Cat 5, Cat 6, Cat 3 and RG-6.

• Set up equipment rooms including mounting racks, patch panels, wire management panels, hubs, routers, and power backup systems.

1995–1996 Overture Communications Hudson, FL

Network Service Technician

• Responsible for training of new employees.

• Installed Fiber Optic, Cat 5, Cat 3, and RG-6 cables.

• Provided project management on installations.

Education

Certifications and Awards 1989–1992 Germanna Community College Locust Grove, VA Business Administration and Computer Science

• Associates in Arts and Science.

• Cisco Certified Network Associate 2009.

• Dish Network Field Service Specialist IV 2009.

• Unix/Linux Fundamentals 2009.

• Wild Blue Satellite Internet Installation Certified March 2007.

• Dish Network Employee of the Month August 2005.

• Dish Network Employee of the Month September 2004.

• Dish Network Employee of the Quarter April 2004.

• Dish Network Field Service Specialist III 2003.

• Microsoft Certified Systems Engineer 2000.

• Microsoft Certified Professional 1999.

• Belden Registered Installation Contractor 1999.

• Bisci Registered Cabling Installation Technician 1998.

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