Janelle Rollins
Baltimore, Maryland 21239
410-***-**** (h)
443-***-****(c)
*****************@*****.***
Profile:
Attend to customers needs as if they are my own. Extremely effective at communicating desirability of products and services. High energy, self-directed with a genuine interest in meeting customer needs and facilitating company growth. Outgoing, highly productive
team player who collaborates with others to achieve established goals.
Select Skills Include:
Strong closer within upper 10% of sales force
Knowledgeable of cable television operations and services
Capable of coordinating a specialized matrix of telecommunications services for residential and business clients
Sales training to new hires
Exceptionally pleasant voice
Experience:
Freelance writing:
Merchantcircle.com
Associatedcontent.com
Ghostwriting:
Textbroker.com
Telesales Representative 11/2006- 08/2007
Ultimate Staffing
Baltimore, Maryland
Maintained high productivity and customer satisfaction
Very successfully sold cable television services to residential and business clients.
Trained new employees in effective closing techniques and taking command of the sale
Security Guard 09/2005-11/2006
Allied Barton Security
Baltimore, Maryland
Maintained all required forms and reports
Kept daily logs of building activity
Inspected all identifying documents, secured all doors and emergency exits
2
Janelle Rollins
6220 Ferore Way
Baltimore, Maryland 21224
janelle_rollins07
Experience:
Inbound Call Representative (part-time) 01/2005-04/2005
Blue Hippo Funding
Windsor, Maryland
Emphasized salable features: flexibility, cost, etc.
Informed potential clients of prices and credit terms
Assessed customers computer needs and recommended appropriate systems
Certified Nursing Assistant 02/1999-10/2003
Baltimore City Health Department
Baltimore, Maryland
Provided health care services to students
Instructed in childcare, first-aid, and home nursing
Counseled in and encouraged the development of good health habits
Continuing Education:
Community College of Baltimore County 01/2008- 2010 Nursing Major
Baltimore City Community College 01/2004-05/2004
Liberty Campus
Baltimore, Maryland