Customer Services Sales

FLORA L. SMITH

***** ***** *****

Hampton, Ga. *0228

Objective

To obtain a customer service position for a well established company that will offer me the opportunity to meet people, encounter new experiences and embark on challenging opportunities.

Qualifications

I Flora L. Smith bring with me over ten years of customer service experience. I hold the dedication, punctuality, patience, and the organizational skills that it takes to please customers in a fast pace environment. I also possess the verbal and written skills to communicate effectively to meet the customer’s needs and I work well under pressure. My experience working in retail/sales and customer service call centers have allowed me to become computer literate in Windows, Microsoft Office Programs, Spread Sheet, Excel, etc. I also can produce 45 words per minute using the word processor.

Education

1978 - 1980 High School Diploma, Jenkins High School Savannah, Ga.

May 2007 - Current

West Corporation, Customer Service Representative Hampton, Ga.

Answer incoming calls in a Call Center Environment, using my excellent customers service skills I assist DHL customers with pick up and tracking of packages, order supplies and sales.

FLORA L. SMITH

1661 Bruce Drive

Hampton, Ga. 30228

April 2007 - September 2007

Westin Hotel, Service Express Agent Atlanta, Ga.

Answered and direct incoming calls from inside and outside the hotel. Responsible for taking room service orders. Identifies all guest needs and handles their requests. Dispatched Service Express delivery attendants and other hotel staff via two-way radio and telephone. I was a member of the emergency response team. The service Express Agent is a back of the house

concierge.

August 2001- October 2005

AGL Resources, Customer Service Specialist Riverdale, Ga.

Responsible for setting up new gas service accounts, determined documentation requirements, reviews and maintained hard copies when necessary. Used computerized system for tracking, information gathering, also performed clerical functions related to service orders. Updates and maintained customers account information.

January 2001 - August 2001 Glenn Allen, Va.

Suncom AT&T Wireless Network, Account Service Representative

Responsible for servicing existing customers accounts in a call center environment, provided customers with account information, resolved billing issues, cancellations, payment arrangements and account retention.

June 1997 - January 2001

Airtran Airways, Reservations Sales Agent Savannah, Ga.

Responsible for sales and booking of airline reservations in a Call Center Environment. Provided excellent customer by assisting prospective and existing passengers with flight and fare information, Also volunteered at various Airtran Airport Operation locations, with ticket sales, boarding process, baggage claims, etc.

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