Experienced in all aspects of the automotive service industry
Service Director, Experience Kia/Suzuki 2010- 2011
I oversaw service operations at a Kia and a Suzuki store, both previously Saturn stores. I have engineered the personnel training, equipment and tool procure-ment, DMS changeover, and all other transitional items.
Service Advisor, Brian Bemis Toyota 2009-2010
Advised clients on maintenance and repair needs while providing the highest level of customer service, while maintaining profitability.
Service Manager, Nissan of Downers Grove 2007-2008
Reconfigured service advisor team, increased technician bookings, streamlined used car reconditioning process and improved CSI scores.
Service Manager, Infiniti of Orland Park 2006-2007
Assumed position in August 2006, restructured service operations, including pric-ing structure, dispatching, maintenance packaging and all other service de-partment functions. Increased sales, net and gross profits between 10-25% over previous year, vehicles serviced up 15%. Effective labor rate increased by $7 per hour.
Service Manager, Infiniti of Lisle 1997-2006
Responsible for profitable operation of high-volume luxury car service depart-ment. Oversaw employment, training, warranty operations, customer satisfaction scores, advertising, loan car program, profitability, payroll and all other aspects of day-to-day shop operation.
Attended University of Illinois, no degree taken.
ASE master Technician status since 1990, Advanced Engine Performance certifi-cation.
Infiniti Master Technician until moving into management position.
Jeff Cowan’s “Total Service Promise” course.
Member: Larry Edwards continuous improvement group, 1999-2002
Member: NADA 20 Group, 2002-2005.
I am well versed in ADP, Reynolds & Reynolds, Dealer Track (Arkona), and Infiniti-net DMS’s.
Skilled in the use of Excel and Word.
Superior computer and Internet skills.
Nissan/Infiniti Regional Technical Services Manager
Infiniti Central Region 630-***-****
Warranty Claims Administrator/Dispatcher
Infiniti of Lisle 630-***-****
Elgin Hyundai, 815-***-****
Web Design and Consulting
B2b Interactive Marketing, Inc. 630-***-****
Department of Homeland Security