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Manager Service

United States
August 07, 2012

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Experienced in all aspects of the automotive service industry


Service Director, Experience Kia/Suzuki 2010- 2011

I oversaw service operations at a Kia and a Suzuki store, both previously Saturn stores. I have engineered the personnel training, equipment and tool procure-ment, DMS changeover, and all other transitional items.

Service Advisor, Brian Bemis Toyota 2009-2010

Advised clients on maintenance and repair needs while providing the highest level of customer service, while maintaining profitability.

Service Manager, Nissan of Downers Grove 2007-2008

Reconfigured service advisor team, increased technician bookings, streamlined used car reconditioning process and improved CSI scores.

Service Manager, Infiniti of Orland Park 2006-2007

Assumed position in August 2006, restructured service operations, including pric-ing structure, dispatching, maintenance packaging and all other service de-partment functions. Increased sales, net and gross profits between 10-25% over previous year, vehicles serviced up 15%. Effective labor rate increased by $7 per hour.

Service Manager, Infiniti of Lisle 1997-2006

Responsible for profitable operation of high-volume luxury car service depart-ment. Oversaw employment, training, warranty operations, customer satisfaction scores, advertising, loan car program, profitability, payroll and all other aspects of day-to-day shop operation.


Attended University of Illinois, no degree taken.

ASE master Technician status since 1990, Advanced Engine Performance certifi-cation.

Infiniti Master Technician until moving into management position.

Jeff Cowan’s “Total Service Promise” course.

Member: Larry Edwards continuous improvement group, 1999-2002

Member: NADA 20 Group, 2002-2005.


I am well versed in ADP, Reynolds & Reynolds, Dealer Track (Arkona), and Infiniti-net DMS’s.

Skilled in the use of Excel and Word.

Superior computer and Internet skills.


Bill Hayes

Nissan/Infiniti Regional Technical Services Manager

Infiniti Central Region 630-***-****

Brad Johnson

Warranty Claims Administrator/Dispatcher

Infiniti of Lisle 630-***-****

Jim Selig

Service Manager

Elgin Hyundai, 815-***-****

Brian Basilico

Web Design and Consulting

B2b Interactive Marketing, Inc. 630-***-****

Hal Walter

Department of Homeland Security


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