Insurance Quality Control
Resume:
RAMON (RAY) E. TOMAINO
AURORA, COLORADO, 80013
CELL PHONE 720-***-****
*-****-*********@***.***
SUMMARY OF QUALIFICATIONS
** ***** ********* **** ****** APPRAISAL EXPERIENCE
WITH PARTICULAR ACCOMPLISHMENT IN AREAS OF
TECHNICAL AUTOMOTIVE EXPERTISE-QUALITY CONTROL-MANAGEMENT
LOYAL, COMMITTED MEMBER OF MANAGEMENT TEAM
RESULTS ORIENTED INDIVIDUAL, TAKING GREAT PRIDE
IN EFFECTIVE, ACCURATE, AND TIMELY RESULTS
DEMONSTRATED CAPACITY FOR MAINTAINING GOOD CUSTOMER RELATIONS AND ACHIEVING CUSTOMER SATISFACTION
********PROFESSIONAL EXPERIENCE********
R&J AUTO APPRAISALS (SELF EMPLOYED) 2005 TO PRESENT
AURORA, COLORADO
INDEPENDENT AUTO DAMAGE APPRAISER
TRAVELED ENTIRE STATE OF COLORADO PERFORMING WRITTEN
APPRAISALS ON DAMAGED VEHICLES OF ALL TYPES AND SIZES FOR SEVERAL
DIFFERENT INSURANCE COMPANIES. ALSO WROTE ESTIMATES ON HEAVY
EQUIPMENT, AND OTR TRUCKS AND TRAILERS. ELECTRONICALLY UPLOADED
ALL INFORMATION BACK TO THE PARTICULAR INSURANC COMPANY.
COLORADO AUTO BODY 2001 TO 2005
AURORA, COLORADO
GENERAL MANAGER
TOTAL MANAGEMENT RESPONSIBILITY FOR ENTIRE BODY SHOP. WRITE ESTIMATES, ASSIGN WORK AMONG FOUR BODY MEN, AND TWO PAINTERS. I HAVE BOTTOM LINE RESPONSIBILITY FOR MONTHLY P&L. NEGOTIATE WITH ALL INSURANCE COMPANY APPRAISERS, AND ADJUSTERS FOR PROPER REPAIRS TO CUSTOMER VEHICLES. HIGHLY RESPECTED BY BOTH STAFF AND CUSTOMERS FOR STRONG ABILITY TO “GET THE JOB DONE”. HAVE WORKED EXTENSIVELY WITH SEVERAL DIFFERENT INSURANCE COMPANY DIRECT REPAIR (DRP) PROGRAMS.
AUTONATION COLLISION CENTER 1998 TO 2001
DENVER, COLORADO
AUTO DAMAGE APPRAISER
WROTE ACCURATE, AND DETAILED ESTIMATES ON ALL MAKES AND MODELS OF VEHICLES. HANDLED JOBS FROM START TO FINISH, INCLUDING ORDERING PARTS, DISTRIBUTING WORK TO BODY AND PAINT TECHS, AND MOST IMPORTANTLY COMPLETING ALL NECESSARY FINAL PAPERWORK, INCLUDING ALL APPROVED SUPPLEMENTS. HELD BOTTOM LINE RESPONSIBLE FOR QUALITY CONTROL OF ALL VEHICLES THAT WERE IN MY CONTROL. HANDLED ALL CUSTOMER CONCERNS, AND AT TIMES, COMPLAINTS AS WELL. WORKED VERY CLOSELY WITH INSURANCE COMPANIES, AND ABIDED BY ALL OF THEIR PARTICULAR RULES AND REGULATIONS CONCERNING THE QUALITY REPAIRS TO THE INSURED, OR CLAIMANTS VEHICLE. ALSO HANDLED SEVERAL DIRECT REPAIR PROGRAMS.
FORBES APPRAISAL SERVICE 1992 TO 1998
AURORA, COLORADO
AUTO DAMAGE APPRAISER
RESPONSIBLE FOR PROFESSIONAL, ACCURATE AND DETAILED APPRAISAL WORK ON DAMAGED VEHICLES WHICH INCLUDED MECHANICAL PROBLEMS AS WELL AS AUTO BODY REPAIR. REPRESENTED OVER EIGHTY INSURANCE COMPANIES THROUGHOUT THE STATE OF COLORADO. TRAVELED EXTENSIVELY TO EXAMINE AUTOMOBILES AND PERFORM APPRAISALS. HAVE BEEN CONSISTENTLY RECOGNIZED THROUGHOUT MY CAREER FOR MY ABILITY TO ASSESS AUTO DAMAGE AND MAKE ACCURATE DECISIONS WITH STRICT ATTENTION TO DETAIL. MANY INSURANCE COMPANIES HIRED US TO LOOK INTO FRAUDULENT CLAIMS, AND TO GIVE THEM OUR RECOMMENDATIONS AS TO WHAT OUR FINDING WERE. HAVE APPEARED IN COURT AS AN EXPERT WITNESS ON MANY OCCASIONS.
AUTO BODY AND PAINT CENTER 1988 TO1992
ENGLEWOOD, COLORADO
OWNER/GENERAL MANAGER
HANDLED COMPLETE DAY-TO-DAY OPERATIONS OF THIS LOCAL AUTO BODY SHOP. WROTE ESTIMATES, ORDERED NEEDED PARTS, AND SUPPLIES, AND DISTRIBUTED WORK AMONG THE BODY TECHS, AND PAINTERS. HELD PAINT SUPPLIES TO WITHIN 6% OF TOTAL SALES. GAINED VAST KNOWLEDGE OF INSURANCE COMPANY POLICIES AND PROCEDURES. WORKED VERY CLOSELY WITH ALL INSURANCE COMPANY APPRAISERS, AND ADJUSTERS, AND GAINED THERE TRUST AND RESPECT FOR THE YEARS I WAS IN BUSINESS.
GEICO INSURANCE COMPANY 1986 TO 1988
LAKEWOOD, COLORADO
PHYSICAL DAMAGE SPECIALIST
ESTIMATED ALL FORMS OF PHYSICAL DAMAGE INCLUDING PASSENGER VEHICLES MOTOR HOMES, MOBILE HOMES, HEAVY EQUIPMENT, AND ALL FORMS OF WATER CRAFT. HANDLED TOTAL LOSS NEGOTIATIONS WITH INSURED AND CLAIMANTS, INCLUDING FINAL SETTLEMENT AND DISPOSING OF SALVAGE TO THE HIGHEST BIDDER. ESTIMATED ALL FORMS OF PROPERTY CLAIMS FROM REPORT OF CLAIM TO FINAL SETTLEMENT. ON SEVERAL OCCASIONS, I HAD THE OPPORTUNITY TO HANDLE SUSPECTED FRAUDULENT CLAIMS, WHICH RESULTED IN THE COMPANY’S FAVOR WITH MONEY BEING RETURNED.
CERTIFICATIONS
EXTENSIVE COURSE WORK AND TRAINING ON UNIBODY CONSTRUCTION VEHICLES.
INTERINDUSTRY CONFERENCE OF AUTO COLLISION REPAIR -IICACR
CERTIFICATE OF COMPLETION ON ADP- SHOP LINK ESTIMATING SYSTEM AND PARAMETERS.
CERTIFICATE OF COMPLETION ON C.C.C PATHWAYS ESTIMATING SYSTEM.
DUPONT PERFORMANCE ALLIANCE, CERTIFICATE OF RECOGNITION FOR OPERATING PROCEDURES FOR STATE FARM INSURANCE COMPANY AND GEICO INSURANCE COMPANY
*****REFERENCES WILL BE FURNISHED UPON REQUEST****
RAMON (RAY) E. TOMAINO
4007 SOUTH ODESSA STREET
AURORA, COLORADO, 80013
CELL PHONE 720-***-****
*-****-*********@***.***
SUMMARY OF QUALIFICATIONS
25 YEARS CONTINUED AUTO DAMAGE APPRAISAL EXPERIENCE
WITH PARTICULAR ACCOMPLISHMENT IN AREAS OF
TECHNICAL AUTOMOTIVE EXPERTISE-QUALITY CONTROL-MANAGEMENT
LOYAL, COMMITTED MEMBER OF MANAGEMENT TEAM
RESULTS ORIENTED INDIVIDUAL, TAKING GREAT PRIDE
IN EFFECTIVE, ACCURATE, AND TIMELY RESULTS
DEMONSTRATED CAPACITY FOR MAINTAINING GOOD CUSTOMER RELATIONS AND ACHIEVING CUSTOMER SATISFACTION
********PROFESSIONAL EXPERIENCE********
R&J AUTO APPRAISALS (SELF EMPLOYED) 2005 TO PRESENT
AURORA, COLORADO
INDEPENDENT AUTO DAMAGE APPRAISER
TRAVELED ENTIRE STATE OF COLORADO PERFORMING WRITTEN
APPRAISALS ON DAMAGED VEHICLES OF ALL TYPES AND SIZES FOR SEVERAL
DIFFERENT INSURANCE COMPANIES. ALSO WROTE ESTIMATES ON HEAVY
EQUIPMENT, AND OTR TRUCKS AND TRAILERS. ELECTRONICALLY UPLOADED
ALL INFORMATION BACK TO THE PARTICULAR INSURANC COMPANY.
COLORADO AUTO BODY 2001 TO 2005
AURORA, COLORADO
GENERAL MANAGER
TOTAL MANAGEMENT RESPONSIBILITY FOR ENTIRE BODY SHOP. WRITE ESTIMATES, ASSIGN WORK AMONG FOUR BODY MEN, AND TWO PAINTERS. I HAVE BOTTOM LINE RESPONSIBILITY FOR MONTHLY P&L. NEGOTIATE WITH ALL INSURANCE COMPANY APPRAISERS, AND ADJUSTERS FOR PROPER REPAIRS TO CUSTOMER VEHICLES. HIGHLY RESPECTED BY BOTH STAFF AND CUSTOMERS FOR STRONG ABILITY TO “GET THE JOB DONE”. HAVE WORKED EXTENSIVELY WITH SEVERAL DIFFERENT INSURANCE COMPANY DIRECT REPAIR (DRP) PROGRAMS.
AUTONATION COLLISION CENTER 1998 TO 2001
DENVER, COLORADO
AUTO DAMAGE APPRAISER
WROTE ACCURATE, AND DETAILED ESTIMATES ON ALL MAKES AND MODELS OF VEHICLES. HANDLED JOBS FROM START TO FINISH, INCLUDING ORDERING PARTS, DISTRIBUTING WORK TO BODY AND PAINT TECHS, AND MOST IMPORTANTLY COMPLETING ALL NECESSARY FINAL PAPERWORK, INCLUDING ALL APPROVED SUPPLEMENTS. HELD BOTTOM LINE RESPONSIBLE FOR QUALITY CONTROL OF ALL VEHICLES THAT WERE IN MY CONTROL. HANDLED ALL CUSTOMER CONCERNS, AND AT TIMES, COMPLAINTS AS WELL. WORKED VERY CLOSELY WITH INSURANCE COMPANIES, AND ABIDED BY ALL OF THEIR PARTICULAR RULES AND REGULATIONS CONCERNING THE QUALITY REPAIRS TO THE INSURED, OR CLAIMANTS VEHICLE. ALSO HANDLED SEVERAL DIRECT REPAIR PROGRAMS.
FORBES APPRAISAL SERVICE 1992 TO 1998
AURORA, COLORADO
AUTO DAMAGE APPRAISER
RESPONSIBLE FOR PROFESSIONAL, ACCURATE AND DETAILED APPRAISAL WORK ON DAMAGED VEHICLES WHICH INCLUDED MECHANICAL PROBLEMS AS WELL AS AUTO BODY REPAIR. REPRESENTED OVER EIGHTY INSURANCE COMPANIES THROUGHOUT THE STATE OF COLORADO. TRAVELED EXTENSIVELY TO EXAMINE AUTOMOBILES AND PERFORM APPRAISALS. HAVE BEEN CONSISTENTLY RECOGNIZED THROUGHOUT MY CAREER FOR MY ABILITY TO ASSESS AUTO DAMAGE AND MAKE ACCURATE DECISIONS WITH STRICT ATTENTION TO DETAIL. MANY INSURANCE COMPANIES HIRED US TO LOOK INTO FRAUDULENT CLAIMS, AND TO GIVE THEM OUR RECOMMENDATIONS AS TO WHAT OUR FINDING WERE. HAVE APPEARED IN COURT AS AN EXPERT WITNESS ON MANY OCCASIONS.
AUTO BODY AND PAINT CENTER 1988 TO1992
ENGLEWOOD, COLORADO
OWNER/GENERAL MANAGER
HANDLED COMPLETE DAY-TO-DAY OPERATIONS OF THIS LOCAL AUTO BODY SHOP. WROTE ESTIMATES, ORDERED NEEDED PARTS, AND SUPPLIES, AND DISTRIBUTED WORK AMONG THE BODY TECHS, AND PAINTERS. HELD PAINT SUPPLIES TO WITHIN 6% OF TOTAL SALES. GAINED VAST KNOWLEDGE OF INSURANCE COMPANY POLICIES AND PROCEDURES. WORKED VERY CLOSELY WITH ALL INSURANCE COMPANY APPRAISERS, AND ADJUSTERS, AND GAINED THERE TRUST AND RESPECT FOR THE YEARS I WAS IN BUSINESS.
GEICO INSURANCE COMPANY 1986 TO 1988
LAKEWOOD, COLORADO
PHYSICAL DAMAGE SPECIALIST
ESTIMATED ALL FORMS OF PHYSICAL DAMAGE INCLUDING PASSENGER VEHICLES MOTOR HOMES, MOBILE HOMES, HEAVY EQUIPMENT, AND ALL FORMS OF WATER CRAFT. HANDLED TOTAL LOSS NEGOTIATIONS WITH INSURED AND CLAIMANTS, INCLUDING FINAL SETTLEMENT AND DISPOSING OF SALVAGE TO THE HIGHEST BIDDER. ESTIMATED ALL FORMS OF PROPERTY CLAIMS FROM REPORT OF CLAIM TO FINAL SETTLEMENT. ON SEVERAL OCCASIONS, I HAD THE OPPORTUNITY TO HANDLE SUSPECTED FRAUDULENT CLAIMS, WHICH RESULTED IN THE COMPANY’S FAVOR WITH MONEY BEING RETURNED.
CERTIFICATIONS
EXTENSIVE COURSE WORK AND TRAINING ON UNIBODY CONSTRUCTION VEHICLES.
INTERINDUSTRY CONFERENCE OF AUTO COLLISION REPAIR -IICACR
CERTIFICATE OF COMPLETION ON ADP- SHOP LINK ESTIMATING SYSTEM AND PARAMETERS.
CERTIFICATE OF COMPLETION ON C.C.C PATHWAYS ESTIMATING SYSTEM.
DUPONT PERFORMANCE ALLIANCE, CERTIFICATE OF RECOGNITION FOR OPERATING PROCEDURES FOR STATE FARM INSURANCE COMPANY AND GEICO INSURANCE COMPANY
*****REFERENCES WILL BE FURNISHED UPON REQUEST****
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