IT Business Analyst

JENNIFER BRONNER

*** **** **** ******, *** York, NY 10075 • **********@*****.*** • 607-***-****

BUSINESS ANALYST / I.T. SYSTEMS ANALYST

Versatile I.T. Professional with more than 7 years’ experience supporting complex enterprise initiatives by clarifying business requirements, performing analysis, designing, testing, integrating, and deploying IT solutions that support business processes. Core competencies include:

• Project Management & Tracking • Change Control Management • Technology & Process Management

• Process Analysis & Re-design • Quality Assurance / Auditing / SOX • Delivering Projects within Budget

• End-user & Staff Training • Systems Solutions Architecture • Enterprise Resource Planning

• Advanced Communication Skills • Full-Cycle SAP Implementation • Risk Management / Security

Expertise in planning, design, architecting and implementation of High Availability and Disaster Recovery.

An analytical, quick thinking problem solver that brings practical solutions to various project challenges; experienced working as a liaison to technical teams in India and business functional teams onshore to gather requirements (on organizational and project levels), communicate, and ensure project requirements are met.

A resource in defining systems strategy, developing systems requirements, training, defining support procedures, and implementing practical business solutions under multiple deadlines.

Effective facilitator of communication between business and technical staffs; able to translate business requirements into functional requirements and approaches to key stakeholders.

PROFESSIONAL EXPERIENCE

CAPGEMINI U.S., LLC, Marlborough, MA Nov 2008 – Present

SENIOR SAP CONSULTANT – HOSTING DIVISION

Engage with client technical teams throughout the U.S. and Canada; perform advisory and implementation services. Gather all critical project requirement information and assists with installation of new systems and upgrade/maintenance of existing legacy systems. Involved in all phases of the project from definition through design, development, implementation, documentation and successful ongoing production support; ensure projects meet customer budgets and schedules. Perform end user training and provide “go live” and post installation support. Facilitate meetings with the appropriate subject matter experts in both business and technology teams.

Highlighted Projects:

• Cott Beverages, Inc – Onsite Technical SAP Basis Administrator & Offshore Coordinator – Functioned as the primary onsite resource and worked closely with the offshore Basis team on the successful SAP builds of ECC 6.0 EHP4, PI 7.1 EHP1 on Windows 2003/SQL Server 2005 through go-live.

Functioned as a liaison and central point of contact between the business and the technical teams; monitored and communicated project risks to key stakeholders

Involved with mapping requirements, creating technical timelines and detailed tasks to be performed by evaluating and defining the scope of the project; built change management and production support processes used by the project and technical teams

Held review meetings to monitor progress of the project as per schedule / budget and ensuring timely completion and delivery of the project to the client

• Loblaw Companies Limited - SAP Basis Administrator - Built SAP systems to support the SAP implementation project.

Involved in the setup and management of all SAP backups using VERITAS Netbackup software

Produced System Administration standards and processes that were used by Basis and Unix team members

Participated on the Operations Readiness Team in gathering information and wrote the SAP and Oracle Archiving Run books used by the production support teams at the customer sites

Installed SAP software products; performed post-installation tasks; user security tasks; and setup and maintenance tasks

SAP AMERICA, INC., Newtown Square, PA Aug 2007 – Nov 2008

NETWEAVER TECHNICAL CONSULTANT – BASIS

Provided leadership and expertise on all aspects of the technical infrastructure for large SAP Implementation projects; involved in planning, design, architecting and implementation of high availability and disaster recovery.

Highlighted Projects:

• SAP Data Archiving Project - Archiving Business Analyst - Developed an archiving concept for a global SAP resource management system.

Collaborated with technical and business teams to gather requirements and develop archiving methodologies

Presented data archiving analysis reports to global business and IT teams

• Shell Oil - SAP Basis Administrator – Provided support for all production SAP systems. Participated in the 2008 Disaster Recovery drill held at the off-site Data Center; assisted in rebuilding APO and LiveCache (SCM 4.1) and BW 3.1 SAP systems on Windows 2003 and SQL Server 2000.

Supported SAP SOX efforts by working on defined internal controls to support audits

Handled Service Center tickets for end-users, monitored systems, databases and backups; set up of printers, opened SAP connections, and applied technical SAP software corrections

• Avid Technology Corporation - SAP Basis Administrator and Liaison - Engaged in a Database Migration and Unicode Conversion with an SAP BW upgrade.

Acted as the coordinator and liaison for project task completion with the SAP off-shore team and the customer

LOCKHEED MARTIN ENTERPRISE INFORMATION SYSTEMS, Owego, NY Mar 2004 – Aug 2007

SAP ADMINISTRATOR & DBA (August 2005 – August 2007)

Key member of IT team assigned to a $50 Million global enterprise modernization project involving the replacement of accounting ledger, financial legacy systems and logistics for three business sites with SAP R/3 4.7.

• One of the primary persons responsible for the Disaster and Recovery effort for the SAP production system Martin (participated in the DR exercise and documentation)

• SAPDBA for SAP on Oracle on UNIX, SAP on SQL Server 2005 and Windows 2003

• Supported SOX readiness through SAP and Database security tasks; performed segregation of duties and secure role development based on compliance calibrator results

• Participated in SAP architecture planning and implementation

SYSTEMS INTEGRATION BUSINESS ANALYST ASSOCIATE (Mar 2004 – August 2005)

Served as a functional leader and team member for projects pertaining to enterprise application integration across the enterprise. Supported a Commercial Off-The-Shelf pricing tool, including evaluation, testing, and certification of new releases, algorithms and user management processes.

• Created a certification program for a financial pricing system that was used by the financial department to certify their financial pricing analysts

• Trained end-users on system use and processes; supported SAP implementation planning phase by developing the rate structure and pricing strategy for LMSI-O/LM-TSS

UNITED PARCEL SERVICE, Mahwah, NJ Intern, Telecommunications June 2003 – August 2003

MODERN MRKTING CONCEPTS Inc., Endicott, NY Project Manager Assistant – E-Business August 2000-August 2001

• Assisted in managing the rollout of a an E-Business Portal to Heating and Cooling representatives (ex. regional and distribution sales managers) with doing large training sessions and tracking software issues while working to resolve these issues with the technical team

EDUCATION AND CERTIFICATIONS

SUNY Institute of Technology at Utica/Rome, Utica, New York

Bachelor of Science, Computer and Information Science, December 2003

Binghamton University, Binghamton, New York

Bachelor of Arts, Biology, July 1998

Broome Community College

Website Development and Management Certificate, May 2003

SAP Certification: Solution Consultant – SAP Solution Manager 4.0, December 2007

TECHNICAL PROFICIENCES & ONGOING TRAINING:

SAP System Administrator for SAP implementations and production support

Computer & Software: Oracle 9i, UNIX, Windows 2003, Unix (AIX) Disaster Recovery Backup technology (Quest Lightspeed for SQL Server, VERITAS Netbackup) Database Administration skills (Databases: Oracle, SQL Server 2005), Tivoli Storage Manager, Microsoft Operations Manager, Mercury Test Director, T-SQL Microsoft Office Suite

Training: SAP: SAPTEC Fundamentals of SAP WEB AS ADM100 SAP Web Administration ADM102 SAP Web Administration II ADM200 Java Administration ADM325 Software Logistics ADM315 Workload Analysis SMI400 Solution Manager Implementation Tools SM100 Solution Manager ADM505 Oracle Database Administration I BIT660 Data Archiving ADM326 ECC Upgrade Microsoft: Microsoft SQL Server 2005 DBA boot camp Microsoft Operations Manager 2005 Administrating SAP Netweaver on MS Windows and MS SQL Server 2005

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