Manager Management

Brandon Goffner

**** ******** *** *** *****, CA *2139 Phone: 504-***-**** ********@*****.***

Hotel Manager

Experienced manager with excellent client and project management skills. Action oriented with

strong ability to communicate effectively with technology, executive, and business audiences.

Respected leader of creative teams, multimedia divisions and multiple hospitality departments.

Including, (Food & Beverage, Front Office, and Housekeeping). Conceptualize and orchestrate

marketing campaigns that effectively reinforce and build brand images.

Efficient in the technical, conceptual and content development of sales driving collateral. Skills

Exceptional multi tasker Focus Group & Market

Luxury guest services Research

Creative Team Leadership Efficient in latest hospitality

Product Positioning & Branding software

Communicates effectively Adaptability and responsiveness

Staff training/management

New Product Launch

Noted Achievements

Increased Booking ADR (average daily rate) during off season by 16%

Decreased amount of guest complaints by 33% by implementing call back program

Improved GSI scores by 3.3% in affected areas

Professional Experience

Sheraton San Diego Hotel and Marina

Hotel Manager, 9/2006 to 10/2011

Held multiple positions while working at the hotel, (F&B Outlet Manager, Overnight Hotel Manager,

Housekeeping Manager and Front Office Manager). Very experienced with all departments within

a Hotels, and how the inertly affected each other.

Manage and train all hotel departments

Wrote catalogs, course guides and training brochures that enhanced the front office associates

understanding of guest experience and loyalty more effectively.

Manage all F&B outlets (Sports Bar, Fine Dining, and Poolside lounge)

Effectively solve all open guest issues, ensuring a memorable stay

United Parcel Service

HUB Manager, 5/2000 to 8/2006

Oversaw the everyday transportation, loading and unloading of merchandise Managed

both UPS drivers and HUB employees

Selected Accomplishments:

Served as the southwest regional UPS safety auditor

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Ensured that all employees in the southwest region adhere and abide by the UPS and OSHA

safety guidelines

Earned commendations from client executives for communication deliverables that targeted

desired audiences and articulated the value of products and services

Technology

Software: Delphi, Adobe Programs (Photoshop, FlashCS5, Dreamweaver, Illustrator),

ImageReady, MS Project, Crystal Reports, MS Office (Word, Access, Excel,

PowerPoint)

Web/Multimedia: ColdFusion, Flash, Dreamweaver, Fireworks, EMC Documentum, Visual

SourceSafe, Search Optimization, Web Server Administration, Content

Management Systems

Education

LOUISIANA STATE UNIVERSITY – Baton Rouge, LA

BA Hospitality Management, 5/2011

Major: HTM

Portfolio on Request Available for Relocation

Community/Extracurricular Involvement:

Chief Operating Officer, Non Profit Organization USArec

Fully Exposed Photography, Own and operate photography company

Youth sports referee (Fort Lauderdale, FL)

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