Sales Customer Service

MELISSA McGILL

*** ********* ***** * Jacksonville, FL 32259

404-***-**** * ***********@*****.***

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SENIOR-LEVEL MANAGEMENT – Sr Level Sales - Hospitality Technology

Dynamic, results-oriented sales and sales management professional with an extensive history of creating

new business and managing teams with record-setting sales numbers. Strategic thinker known for

opening new markets and launching products across multiple market segments, including retail,

hospitality, and technical. Provide a solutions-based approach to sales that focuses on resolving client

needs and creating win-win situations. Problem solver who specializes in negotiating large contracts and

effectively positioning products regardless of economic or business climate. Inspirational leader who

drives a culture of success organization-wide and focuses on training to ensure employees consistently

exceed expectations. Technically sophisticated and business-savvy management professional with a career reflecting strong

leadership qualifications along with “hands on” Information Systems and Networking Expertise mainly focused in the Hospitality

Vertical. Maintained focus on achieving bottom-line results while formulating and implementing advanced technology and business

solutions to meet company goals. Problem solver who specializes in negotiating large contracts and effectively positioning products

regardless of economic or business climate. Inspirational leader who drives a culture of success organization-wide and focuses on

training to ensure employees consistently exceed expectations.

AREAS OF EXPERTISE

Business Development * Product Launch * Business & IT Strategic Planning * Developing Relationships

Market Strategies *Key Account Development * Needs Assessment * Broker/Distributor Management

Customer Service * P&L Management * Market Analysis * Team Leadership * Employee Development

Capital Expenditure Planning * Contract Negotiations * Vendor Relations * Project Management

PROFESSIONAL EXPERIENCE

Velocity * Holland, OH * 2010 – Current

Sales Director – National: Managed and develop relationships with C-level individuals in the hospitality, quick service and retail

space in the US. Helped companies achieve their telecom/data goals while meeting their budgetary demands by articulating the

correct networks for their particular needs. Sales Presentations over web conferencing and in person visits with technical teams,

managed projects remotely. Managed projects from beginning to end to assure successful implementations and liaised

communications with executives. Sold bandwidth and telecom along with an aggregation and load balancing device. Provided

managed services for support, installation, etc. Assisted clients with technical requirements for their franchisees. Able to leverage

past relationships in quick service to help build a new clientele. Relationships with some of the largest hospitality/restaurant chains

in the US.

LodgeNet Interactive Corporation * Atlanta, GA * 2007 - 2010

Broadband Internet Services (Formerly StayOnline)

Regional Sales Manager: Developed new business with hospitality management/owners of hotels

throughout the United States, drawing on existing contracts and aggressive marketing campaigns to

identify potential customers. Traveled to customer sites to make sales presentations and design wireless

networks utilizing the latest technology available, such as Ruckus Wireless and Cisco Networks. Sold several different types of wired

and wireless network solutions along with conference services, professional solutions, installation and support services. LAN/WAN

Network Services. Managed client projects from contract negotiations to roll out. Maintained and managed accounts to assure the

highest quality of service was provided. Escalation and Resolution of client issues by working between internal departments.

Assisted clients with technical requirements for written response/requests for proposals. Chosen to launch new product, LNET 360,

which incorporated wired/wireless high speed internet access, free-to-guest/pay per view movies and local/long distance phone

calling. Negotiated and managed Vendor relations for this project.

*Secured a 50 hotel test project with LaQuinta Corporation due for complete rollout of 150 sites.

*Developed an active prospect pipeline in 3 months.

*Closed and Installed over $4.3 million in sales each year.

In House Mortgage * Atlanta, GA * 2003- 2006

Loan Officer/Mortgage Consultant: Lead Generation, loan processing, submission and closings.

Lead Generation, loan processing, submission and closings.

*Managed the customer from start to finish.

*Closed an average 5 loans per month

*Signed New Wholesale Lenders to the Company

Compris Technologies * Kennesaw, GA * 2000-2003

(Wholly owned subsidiary of NCR Corporation)

Director of Sales- Worldwide: Managed all direct software sales worldwide for enterprise wide point of sale deployments in quick

casual and quick service food chains. Managed the Business partners in Canada, Australia, New Zealand, South Africa and set quotas

and expectations. Managed solution partners to offer a complete solution to the customers: hardware, software, third party

integration and professional solutions. Coordinated and participated in major proposals: negotiated and assisted in the preparation

on legal contracts. Managed all marketing efforts, development of new sales collateral, web page design and advertising efforts.

Received Six Sigma training to help implement processes for software development, quality analysis, and upgrades. Assisted Project

Management with Roll out processes of POS upgrades and new installations with customer assuring that we met the required target

“live” dates for chain restaurants of 100+ sites, while staying within budget. Liaison between customer and software development

team for any specific requirements to meet client goals. Present technical topics in an easy to understand format depending on

audience. Assisted with training for back office and end user at the site level.

*Quota of $3.6m per year; $4m achieved

*Managed all marketing efforts, development of new sales collateral, web page design and advertising efforts.

*Six Sigma Certification

CRS, INC. * Nashville, TN * 1997-2000

Director of Sales: Directed all aspects of sales for leading point of sale brands for the retail, restaurant

and hospitality industry. Surpassed vendor quotas by 200%. Received 3 annual awards for quota buster

from supplier. Managed all advertising efforts and web page creation. Recruited other software and

hardware vendors to stay competitive in marketplace. Provided a total solution (hardware, software,

implementation and on-going support). Increased sales revenue to over $1.5m consecutively for 3 years. Expanded region from

Middle Tennessee to East Tennessee and Louisiana. Assisted the owner with day to day operations of the dealership. Extensive

training and recruiting of employees for sales, support, installation and end user training programs.

*Increased sales revenue to over $1.5m consecutively for 3 years.

*Expanded region from Middle Tennessee to East Tennessee and Louisiana.

*Managed 10+ other sales people and their quotas.

Recent Technology Training and Certifications

Cisco Sales Expert PosiFlex POS Hardware

Cisco Switches/Routers Networking FoodTrak Inventory Management System

Cisco Wireless Networking Back Office Enterprises

Ruckus Wireless Networking Microsoft Office Suite: Word, Excel, Publisher, Access, Outlook, etc.

Squirrel POS System Six Sigma

Compris POS System Helms Briscoe Event Planner

NCR POS Systems IBM POS Hardware

Restaurant Manager POS System Digital Dining POS System

MICROS POS System FuturePOS

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