Sales

JOSEPH M. SMALL

Retail Manager ~ Shipping/Receiving Manager ~ Sales Trainer

**** ****** *****, ****** *****, N.C 28079 ◘ 404-***-**** ◘ ******.****@*****.***

PROFESSIONAL PROFILE

Possess an extensive background in sales management, which has allowed me to develop proven managerial and leadership skills. My strengths rest in my ability to motivate and develop staff into strong team members, drive results with an attention to detail and positively impact sales margins. Also experienced in shipping and receiving, using web based software programs and keen analytical skills to ensure accuracy. I am recognized by customers and co-workers as conscientious and resourceful, with a strong work ethic and a professional demeanor.

Core Strengths and Areas of Expertise Include:

 Retail /Department Management

 Sales & Cash Management

 Inventory Management

 Shipping & Receiving

 Planning, Organization & Troubleshooting

 Staff Supervision

Training & Staff Development

 Encouraging Effective Teamwork

 Developing Trust & Rapport

 Exceptional Customer Service & Support

CAREER EXPERIENCE

SHIPPING & RECEIVING

Deljou Artgroup; Atlanta, GA July 2007 to Nov. 2008

Ensure that correct information is consistently entered into web based computer system. Complete data entry of invoice information into computer database for accurate tracking of inventory levels.

SHIPPING SUPERVISOR

AMBi.t. US; Smyrna, GA Jan. 2007 to July 2007

Shipping Supervisor- Managed all aspects of the shipping and receiving department. Completed and tracked all orders of materials, ensuring accurate data entry and inventory levels.

SALES MANAGER I / SHIPPING & RECEIVING MANAGER

University Of North Carolina; Chapel Hill, NC Dec. 2002 to Jan. 2007

As a Sales Manager, I supervised staff while meeting all sales quotas, while overseeing customer service, cash management, the ordering of stock and inventory tracking. Also, I was responsible for the successful operation of shipping and receiving services, order tracking and inventory management for UNC – Health Affairs Bookstore.

SALES ASSOCIATES / SHIPPING AND RECEIVING CLERK

University of North Carolina (Tar Heel Temps); Chapel Hill, NC July 2001 to Dec. 2002

Originally I was hired as a temporary staff member through Tar Heel Temps division. Hired by UNC in December 2002 and promoted to management role (see above).

ASSISTANT MANAGER

Camelot Music; Myrtle Beach, SC Aug 2000 to June 2001

Hired, trained and supervised staff. I was responsible for attaining sales goals, providing quality customer service, cash management, receiving and inventory management and accurate data entry.

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SALES REPRESENTATIVE

House of Blues; Myrtle Beach, SC Oct. 1999 to Aug, 2000

Operated computer database for online ticket order processing/ also, performed customer service, cash management and sales reporting.

VIDEO EDITOR

Custom Video Services, Charlotte, NC Aug. 1989 to Oct. 1995

Created custom video projects for clients using a variety of materials according to the client’s precise instructions. I utilized an array of video, audio and film editing equipment to complete the specific project requirements and trained employees on current techniques and procedures, to enhance their job performance.

PROFESSIONAL DEVELOPMENT ACTIVITY

The University of North Carolina at Chapel Hill – Department of Training and Development

ú Supervisory Resources Program (April 2005)

ú Interaction Management Program (June 2005)

ú Coaching for Improvement (May, 2005)

The University of North Carolina at Chapel Hill – Academic Technology and Networks Training Center

ú Introduction to MS Windows (April 2002)

ú MS Windows File Management (April 2002)

ú Introduction to MS Word (April 2002)

ú MS Word, XP 2000 – Basic Formatting (July 2003)

ú MS Excel, XP 2000 (July 2003)

ú MS Excel, XP 2000 – Introduction II (July 2003)

Computer Skills

MS Word, Excel & PowerPoint, MS Windows XP & Vista, Unix & Linux

Various Inventory Management and Shipping Software Programs

EDUCATION

B.S. – Computer Networking, with a concentration in Network Security

- expected completion date of December 2010

Westwood College; Atlanta, GA

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