Mail Clerk

ANTONIA ANDERSON

**** ****** **. #***

St. Paul, Minnesota 55117

Phone 651-***-****

****************@*****.***

Qualification Profile:

* Strong customer service skills to assist customers in a positive manner

* Exercise client confidentiality in accordance to state, federal laws and company policy

* Demonstrated ability to work in a team environment as well as independently

* Dependable, hardworking, organized, detail-oriented and a quick learner

Employment History

Customer Service Representative (Volunteer Internship) 03/2004-07/2004 Work Force Center - St. Paul, MN

* Greet walk in visitors provides non-technical information about agency programs services

* Contribute to agency security by monitoring all visitors building access

* Experienced multi-line switchboard, answering, screening and route incoming

* Completing money transactions procedures, basic math, faxing, copying and data entry

* Provided general office support, opened, sorted and distributed mail

Mail Clerk (03/00-11/02)

Dorsey & Whitney Law Firm - Minneapolis, MN

* Responsible for performing all duties in supporting the mail center

* Received extensive customer service calls inquiring mail status

* Maintained daily bookkeeping records and receipts of mailing expenses

* Preformed data entry of receipts pertaining to departmental mailing expenses

* Received, scanned posted and sorted incoming mail routed to various departments

Customer Service Representative (10/98 -01/99)

E.I.E.I. Communications Company - St. Paul, MN

* Performed telemarketing duties in both inbound and outbound environments

* Contacted potential customers made inquiries regarding long distant carriers

* Demonstrated strong problem solving techniques

Various Employment Service (10/97-11/99)

Atlas Temporary Service - St. Paul, MN

* Administrative/Clerical- Performed general office procedures and customer service

* Contract Cleaning - Responsible for manual cleaning at various job sites

* Warehouse/Plant- Assembly, collate, machine operator

Education & Certification

Hubbs-Center for Lifetime Learning - Certificate Microsoft Suites - St. Paul, MN (2000)

Skills First Training - Introduction to Computers - St. Paul, MN (1999)

Washington High School - HS Diploma - St. Paul, MN (1979)

Personal Reference - Available Upon Request

Contact this candidate