Customer Service Engineer

JAYANTA DAS

Mobile: 987-***-****

Telephone: 033-****-****

E-Mail:*************@*****.***/ **********@*****.**.**

Middle management level assignments in customer service/ Installation / Commissioning /trouble shooting/overhauling/maintenance/ product development as per customer needs of with an organisation of repute

Preferred locations: Pune, Mumbai, Delhi , Jamshedpur, Bangalore & Kolkata

PROFESSIONAL PRECIS

Diploma in Mechanical Engineering with over 10 years of experience in customer service, Installation and Commissioning, trouble shooting, maintenance and product development.

Possess knowledge and experience in after market service/ Installation / Commissioning /trouble shooting/ maintenance / product development as per customer needs. Proficiency in operating MS Office applications, Window ME and SAP.

Presently associated with ASCO NUMATICS (India) Pvt. Ltd. (A unit of Emerson Industrial Automation), Kolkata as Mechanical Engineer.

Acquired leadership, organisational, and cultural skills demonstrated through engineering experience in four organisations.

Strong problem solving abilities including experience in all phases of the design process working individually and with groups.

Excellent interpersonal skills that have come in handy while interacting with team members. An enterprising leader who has been successful in mentoring and motivating teams in surpassing their performance standards.

AREAS OF EXPERTISE

After market Service/product development

Making population survey in customer plant, collection of data as per customer needs/requirements.

Finalising requirements/ specifications in consultation with project owner/ end users, engineering departments/ collaborators, external suppliers.

Anchoring and planning about product development and trial run activities for Power, Steel and Process Industries.

Installation & Commissioning

Supervising installation and commissioning of Industrial Air Compressor and Industrial pneumatic product such as Solenoid Valve, Pneumatic Cylinder/panel and Pressure Operated Valve e.t.c.

Identifying project bottlenecks and undertaking corrective measures.

Ensuring effective management and discipline to ensure safe & timely execution of the projects.

Installing and commissioning of equipments, followed by plant trial runs meeting targeted performance/ quality & quantity parameters and thereafter handing over of the plant.

Conducting tests & inspections to ensure operational effectiveness of utilities; planning & effectuating maintenance plans for machines and equipments.

SAP Knowledge Purview

Fundamental about sales order and free replacement.

WORK EXPERIENCE

Since Sep’07 with ASCO NUMATICS (India) Pvt. Ltd. (A unit of Emerson Industrial Automation), Kolkata as Engineer-Sales & Customer Service

Company’s Profile: ASCO NUMATICS (India) Pvt. Ltd. is the part of Emerson Industrial Automation (Fortune 500 company) that deals in Solenoid valves, pneumatics components for Industrials automation. It caters mainly to Power, Steel and Process Industries. Emerson has worldwide turnover of 23 billion USD and the Indian operation has turnover of 550 cores INR.

Responsibilities

Managing after sales activates for product Solenoid Valve, Pneumatic Cylinder/panel and pressure Operated Valve.

Performing population survey and handling techno-commercial proposal to OEMs and end-users regarding spares and service issues.

Collecting performance certificates from customer about product.

Maintaining internal co-ordination for product development, service issue, free replacement, etc.

Developing the product as per customer needs communicate with engineering.

Anchoring and planning about installation and trial run activities for Power, Steel and Process Industries.

Achievement

Achieved Best Service Engineer award across PAN India of ASCO NUMATICS for FY 10-11

Responsibility with previous organisation

Jan’05-August’07 with UD Marketing Pvt. Ltd., Kolkata as Junior Service Engineer

Company’s Profile: Distributor of Ingersoll Rand (I) Ltd. Kolkata deals Ingersoll Rand make Industrial Air compressor (reciprocating & stationary electric screw both type).

Highlights

Handled Installation, Commissioning, Overhauling and Troubleshooting and scheduled maintenance of Ingersoll Rand make industrial air compressor.

Jun’03-Dec’04 with Trade Tech, Kolkata as Trainee Service Engineer

Company’s Profile: Dealer of Atlas Capco (India) Ltd, deals Atlas Capco make Industrial Air Compressor (Stationary Electric Screw Compressor).

Highlights

Handled Installation, Commissioning, Overhauling and Troubleshooting, scheduled maintenance of Atlas Capco make stationary electric screw compressor and refrigerant type dryer.

Apr’02-March’03 with Mother Dairy, Kolkata as Technician Apprentice

Company’s Profile: Most popular dairy in West Bengal under West Bengal State Government.

Highlights

Deal with reciprocating air compressor, vertical packaging M/C, mix flow pump, pneumatic valve and gearbox.

TRAINING UNDERGONE

Organisation: Mother Dairy, Kolkata.

Duration: 1 year (Apr’02-Mar’03).

Highlights

Handled different types of Motor Overhauling and controlled Panel Maintenance.

Supervised electrical & mechanical maintenance of compressor.

Maintained Star-Delta Starter and P.L.C. logic oriented jobs.

Managed mechanical aspects & total overhauling of compressor.

IT SKILLS: Proficient in operating MS-Office applications, Window ME and SAP.

ACADEMIA

Diploma in Mechanical Engineering from Gnan Chandra Gosh Polytechnic, under West Bengal State Council of Technical Education (AICTE approved) Kolkata in 2001. Secured 70.90% marks.

XII from West Bengal Council of Higher Secondary Education, Konnagar High School, Konnagar-Hooghly, West Bengal in 1997. Secured 63.70% marks.

X from West Bengal Board of Secondary Education, Mahesh Sri Ramakrishna Ashram Rishra-Hooghly, West Bengal in 1995. Secured 77.33% marks.

PERSONAL PORTFOLIO

Date of Birth : 18th June, 1978

Current Address : 3/62 Mahesh Colony (G.T.Road), PO: Mahesh, Dist: Hooghly,

PS: Serampur,

West Bengal-712202, India

Passport Number : G9150164

Date of issue : 01/07/2008

Date of Expire : 30/06/2018

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