Bookkeeper/Personal Assistant

KIMBERLY RAGNO

PO Box ******

Los Angeles, CA ***42

213-***-**** ***@*******.***

PERSONAL ASSISTANT / FULL CHARGE BOOKKEEPER

Bringing Order to the Chaos

Resourceful, highly organized and accomplished bookkeeper with extensive office operations and personal organization expertise gained in varied settings. Consistently recognized for improving operational procedures and producing error-free projects/documents. Unique ability to multi-task while maintaining primary focus on priority assignments. Established reputation for exceptional service. Fast learner with the proven ability to hit the ground running and deliver results quickly. Reputation for displaying professionalism and high levels of integrity. Skills include:

· Full charge bookkeeping

· Schedule coordination

· Problem Resolution

· Data Entry & Record Keeping

· Cash Handling & Deposits

· Internal & External Communication

· Personal Errands

~ TECHNICAL SKILLS ~

QuickBooks, Microsoft Office (Word, Excel, Outlook, PowerPoint), Ten Key, Type 30 WPM

Online banking and custom estimating programs.

~ PROFESSIONAL EXPERIENCE ~

KALLEY FLOORING, INC.

(FORMERLY DAVID ALAN FLOORING, INC.)

Full Charge Bookkeeper/Personal Assistant, Beverly Hills, CA 2006 – Present

Serving in a personal and administrative capacity to support Kalley Flooring, a hardwood flooring company. Providing personalized levels of attention to ensure needs are met and maintained, books are accurate and jobs are performed on time.

· Full charge bookkeeping - reporting sales tax, worker’s compensation reports and payments, and reconciliations.

· Coordinate domestic and international travel arrangements, including flights, hotel stays and ground transportation.

· Handle all employee matters including payroll, hiring, disciplinary letters, reprimands and terminations.

· Handle telephone inquiries from radio and web-based advertising, and create budgets for new jobs.

· Diagnose simple computer problems, and utilize a remote access system to work from as needed.

· Implemented new and efficient records system revolving around the scanning and archival of relevant documents.

UNIVERSAL STUDIOS HOLLYWOOD

Guest Relations Assistant, Universal City, CA 2005 – 2006

Primary liaison between theme park management and visitors. Maintained bank register, handled sensitive situations and earned commendations from management.

· Guest Relations - Assisting with celebrity guests, special needs visitors and providing information as needed.

· Handled high call volumes in a courteous manner, leading to the establishment of a formal Call Center.

· Instituted new Lost and Found protocols to document items, decreasing theft and matching guests with their belongings

· Won Universal’s Customer Service Representative of the Month during first month of employment.

PORT AUTHORITY TRANS HUDSON (PATH)

Communications Agent, Jersey City, NJ 1998 – 2005

Essential point of contact for passengers, on-road employees, engineers, conductors, supervisors, police and train masters.

· Responsible for monitoring an array of 200 Close Circuit TV cameras displaying fare zones, customer waiting areas, platforms and train tunnels in the NY/NJ area.

· Handled customer inquiries and emergency calls, dispatching responses as needed.

· Maintained the safety of passengers and co-workers with various Customer Service seminars, commendations and awards.

· Heavily trained in Safety Training, including terrorism detection and chemical threats.

· Numerous letters of commendation, including the "Outstanding Customer Service Award" for two consecutive years.

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