Medical Assistant
Resume:
Lauren Goodwin
**** ***** ** *.*, Apt ***
Washington D.C, 20020
Phone: 202-***-****
**************@*****.***
Objective:
• To obtain a position in a medical facility where I can utilize my excellent clinical, administrative and customer skills.
• To work in a productive customer service work environment where advancement is possible.
Education:
• Fortis College Landover, MD April 2011-December 2011
• Medical Assisting
• Trinity University Washington, DC 2008-2010
• Major-Communication
Skills:
• Front Office and Receptionist Experience
• Phlebotomy
• Triaging Patients
• Administering Medications
• Monitoring Vital Signs
• Alpha numeric Filing
• Accurately Measuring Patients
• Performing EKG’s
• Managing Multi-line Phone System
• Keyboarding 50 WPM
• Instrument Sterilization
• Performing Urinalysis
• Measuring Distance Visual Acuity
• Cash Handling Skills
• Sales Skills
• Retail Skills
• Customer Service Skills
Knowledge of:
• HIPAA
• OSHA
• Microsoft Word
• Medisoft
Certification
• CPR
Experience:
MEDICAL ASSISTANT INTERN
Dr. M. Zonozi- Nephrology/ Internal Medicine
United Medical Center November 2011-December2011
Washington, DC
• Answering the Phones Professionally and Friendly
• Transfer calls to the appropriate resources
• Monitoring Vital Signs
• Alpha numeric Filing
• Accurately Measuring Patients
• Assisting doctor with patients
• Getting rooms prepped for customer visits
• Calling in Prescriptions
CALL CENTER SPECIALIST/ CUSTOMER SERVICE REP
International Motor Cars INC. May 2010- March 2011
Marlow Heights, MD
• Answering the Phones Professionally and Friendly
• Transfer calls to the appropriate resources
• Schedule Appointments for customer's that need service performed on their cars
• Make outbound calls to follow up with customers on previous appointment or to remind them of future appointments.
• research information needed using the available resources
• Give customers correct product and service information
• Answer questions that customer's may have or transfer them to the appropriate department that will have the correct answer
SALES ASSOCIATE
Macy's September 2009- June 2010
Washington, DC
• Make sure each customer receives exceptional customer service, starting off with the greeting.
• Answer any question that a customer may have
• Contribute in inventory and cycle counts.
• Keep knowledge of promotions and advertisements and make sure that all customers are aware
• Ring up sales, Bag items, and maintain housekeeping duties to keep work area clean.
• Suggest Items for customers to purchase
• During each purchase mention the Macy's Credit Card
VOLUNTEER EXPERIENCE:
United Medical Center August 2011-November 2011
Washington, DC
Medical Assistant
REFERENCES
Dr. M. Zonozi- Nephrology/ Internal Medicine
Point of Contact: Lisa Thomas-MA/ Office Manager
Contact this candidate