Customer Service Sales
Resume:
ANDREW TOBAR
CARROLLTON, TEXAS
**********@*****.***
CAREER OBJECTIVE
Seeking a position in a growing company, where my computer and customer relation skills can be further utilized.
EDUCATION
FORREST CITY HIGH SCHOOL-FORREST CITY, AK
1995-1999 Graduation date: 05/21/1999
Received Diploma.
2001-2002 MTI COLLEGE OF BUSINESS AND TECHNOLOGY- HOUSTON,TX
Course: COMPUTER SYSTEM TECHNOLOGY, 2128 clock hrs completed.
Associate degree, Still pending.
Received Certificates.
AREA OF SKILLS AND KNOWLEDGE
Customer Service- Navigation- Internet-Typing (40 wpm)- Computer
Data Entry- Documents-Fax- Windows XP/VISTA-Sales-Router
Printer-Microsoft Word-Troubleshooting-Software-Repair-Digital Phones
Installation-Hardware-Converter Box-Modem-Processing Payment
WORK EXPERIENCE
11/09-Still Present
EXPERIAN CONSUMER DIRECT
CUSTOMER SERVICE/ SALES
Handling incoming calls. assisting customers and victims of identity fraud. setting up fraud tickets, providing information,enrollment,troubleshooting, retention, and cross selling.
08/06-11/09
TIMEWARNER CABLE
TECH SUPPORT
Worked in a high volume inbound call-center, where I assisted customers with troubleshooting issues,set up trouble tickets, handle billing issues, and retention.
10/05-08/06
AEGIS COMMUNICATIONS- CALL-CENTER
CUSTOMER SERVICE REP.
Worked in a high volume inbound call-center where I handle incoming calls from pharmacist's and healthcare members. Assisting members with information on drug plans, handling claims,
And assisting pharmacist's with processing issues.
8/05- 10/05
TODAY'S STAFFING- PLANO,TX
CUSTOMER SERVICE REP.
Responsible for inbound/outbound calls, scheduling appraisal orders, following up on the orders and assisting the loan officers with callbacks.
09/04-8/05
STAFFMARK-HOUSTON/PLANO,TX
CUSTOMER SERVICE/SALES REP.
Worked in a high volume call-center, where I was a top agent and build good rapport with my customers. Respond and assist customers with inquiries, solutions, providing information about customers insurance policies, and retaining customers.
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