Customer Service Associate

Samantha Swallow

________________________________________

***** ****** ** #*** *****: 214-***-****

Dallas TX 75287 *****************@*****.*** ________________________________________

Professional Summary

Objective: Seeking full¬-time position with established company that will enable me to utilize my experience and skills and offer opportunities for advancement.

Skill Highlights

• Trained in Pactrac Software System (Utilized palm hand-held PC)

• 10-Key

• Knowledge of MS Office Suite

• PC Proficient

• Type 65 WPM

• Staff cross trainer

• Team Player

Work Experience

Bank of America (Formerly Countrywide Home Loans)-Plano TX April 30, 2007 to January 28, 2011

Mail Processor- Responsible for processing all mail and mail-related services at the Legacy Drive Building location. Logged incoming/outgoing courier and USPS mail, expense reports, interoffice mail and total volume in MS Excel; scanned/sorted/delivered all incoming courier and USPS mail to post closing departments; picked-up mail from post-closing departments and sorted to other departments; logged all expense reports in log books; metered mail; tracked packages using the PacTrac software; ordered supplies for mailroom; responsible for opening/closing the mailroom. Awarded Employee of the 4th Quarter in 2007 in Mail Services for all Countrywide offices.

Act 1 Personnel Services- Dallas, TX January 2006 to April 2007

Extractor- Assignment with Bank of America extracting Internal Revenue Service business payment vouchers and auditing individual 1040 returns. Assignment required extensive background search and security clearance.

ACE Cash Express, Inc.-Dallas, TX January 2005 to September 2005

Service Associate- Customer service oriented position, including assisting customers with check cashing, loan processing (including extensive verification/qualifying procedure), bill payments, money transfer, prepaid debit card application and processing; worked independently and responsible for opening/closing, reconciling cash receipts and safe.

Kelly Services-Dallas, TX November 2003 to December 2004

Varied temporary general office assignments, including assisting with process of mail-outs, binding documents, miscellaneous general office duties.

Office Support Services-Midlothian, TX January 2002 to September 2003

Office assistant-Responsible for general office tasks, including transcription and corresponding to customers; sorting and taking mail to Post Office; answering telephone; scanning material for emailing to clients; filing.

Education and Training

Brookhaven Community College, Dallas, Texas 2000

Christian Liberty Academy, Graduation June 1999

University of Texas at Arlington 1997, 1998-Certifications: Using the Internet, Windows 95, Web Page Design

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