Quality Assurance Manager
Resume:
Vincent Petruzzi
Maple Grove MN 55311
(C) 763-***-****
*.********@***.***
SUMMARY
Information Technology professional with experience in a wide range of management and technical settings: business owner, senior corporate IT staff manager, branch manager, and regional manager for consulting groups. Recognized for technical management and business development skills. Expertise in creating systems for a wide range of industries: healthcare, airfreight shipping and financial services.
PROFESSIONAL EXPERIENCE
CERIDIAN CORPORATION 2008 to 2011
$1.4 billion dollar Human Resources and Payroll Management Company with 9000 employees.
SVP InView Delivery Assurance/SVP CIO Payroll
Led the Delivery Assurance group for the new integrated product, InView. The group was responsible for software configuration, the agile product development methodology, quality assurance and database architecture and support, setting systems strategies and policies.
Defined strategy for quality assurance program and led the implementation of the program in support of the product development process and delivery model, developing clear metrics to measure progress.
Defined Software Factory delivery model and created processes to support agile development. New process provided clear accountability for development, implementation and support of InView.
Defined logical and physical InView product development environments, software configuration process and procedures supporting InView product development process.
Established key performance metrics managing and improving delivery quality, leveraging balance scorecard methodology.
Led effort implementing a project governance and delivery model, establishing solid connections between the business and product development while creating process in support of continuous planning.
Key member of leadership team for Payroll’s long range planning process. Created a short-range strategic plan for the product development organization.
Established and led a technology program improving our customers’ experience, realizing significant improved customer satisfaction ratings.
Established key performance metrics for managing and improving delivery quality and leveraged the Balanced Scorecard methodology which realized a 30% defect reduction per release.
Recognized for working closely with Account Management Team, Sales Team and Implementation Team supporting business development and new customer implementations.
Ceridian Corporation 2008-2009
VP CIO for Human Resource Outsourcing
Led the implementation of a new scrum development methodology, which impacted product development teams and the business. We successfully met the objective to be more effective and faster at getting new features out to our customers, gaining a competitive advantage.
In an effort to reduce our cost and take full advantage of agile development, consolidated the product development organization resulting in a new organization structure and fewer development locations.
Developed the initial CBA’s for the InView program. Worked with the business, finance and product management defining the benefits and cost associated with the program. Successfully presented the CBA’s to our CFO and received approval to start developing Ceridian’s new integrated HRMS Product, InView
For our classic in-market products, led a re-engineering effort of the incident management process for product development, leveraging our quality group, realizing fewer defects and ensuring proper prioritization of the product backlog and closing the loop of communication to the customer.
Prior History
Significantly broadened background and experience, positioning for greater responsibility at Deluxe Corporation as the VP Business Information Officer for Sales and Marketing and as Director of IT Development Center, and at GMAC-RFC as Director of Delivery Assurance, and at Crescendo Management and Technology Solutions as Founder and President.
Education
Executive MBA - University of St. Thomas - St. Paul, MN :2004
BS (business administration) - Post College - Waterbury, CT: 1987
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