Project Manager Management

DWIGHT BYGRAVE

*** *** *** *** ********* FL ***** 321-***-**** ********@*****.***

McLean VA 221**-***-*** 6540

PROGRAM DIRECTOR/SR. PROGRAM MANAGER

EUROCAE WG-67/Data Center Move /Server Consolidation / Project Management /Change /Configuration Management/Implementation / SOX 404 / Infrastructure / Process Engineering/21 CFR Part 11/ NIST 800 and FIPS/PMP

Provided critical IT management for Fortune 500 environments, including communications, banking / financial services. Managed / developed and implemented tactical / strategic plan for deployment staff, and managed equipment configuration on multi-billion dollar programs. Provided IT direction for deployment of critical microwave, Cisco voice and data networks and Mainframes. Developed, implemented and maintained IT policies, procedures / training for configuration / change organization. Created budgetary proposals with ROI projections, saving millions.

• Maintain a network of contacts and teaming partners; generate and qualify leads and develop proposals

• Manage the Pfizer Global VoIP & WiFi Program with a budget of $72M and a staff of 17 PMs and Managers

• Managed the consolidation and migration of numerous global application servers across several Pfizer Data Centers.

• Manage the full life cycle of the project selection and resource assignment process for all of Global Network Services(GNS)

• Developed and deployed the Global Release Management Solution for all of Global Network Services

• Developed all deployment and construction procedures for the Grumman NYC Wireless Data Center construction

• Managed the deployment of 27 Data Centers for Harris/Federal Aviation Administration (FAA,) a $2.7 Bil program

Doctorate (Computing) Pace University (2012), MBA, Business, FMU; BS, Physics, CUNY; BS, Construction, Thomas Edison. ITIL and PMP certified. Six Sigma (Green Belt) trained and NIST Security certified, CISSP In Progress.

SELECTED ACCOMPLISHMENTS

Developed an Enterprise Architecture (EA) for the Northrop Grumman NYCWin $500Mil Program

Northrop Grumman won a $500mil contract to build two Data Centers and an IP Wireless/VoIP (TD-CDMA) network for all NYC First Responders. The program was lacking the expertise to develop an Enterprise Architecture detailing operating procedures and processes from procurement to staging, to deployment and operation turnover. I went in and developed all the NOCC and Data Center operating processes and procedures with an eye on ITIL recommended standards. This resulted in an award fee payment to Grumman in the amount of $3Mil as this was a contract deliverable.

Manage the Pfizer Global VoIP & WiFi Program with a budget of $72M and a staff of 35 including PMs and Managers

Pfizer embarked on an initiative to modernize their voice and wireless network infrastructure, but very early ran into problems with the management and metrics reporting aspect of the program. After assuming responsibility of the program a number of standards, templates and process were implemented. This corrected the issues identified and quickly brought the program back on tract with saving amounting to $3Mil in three months.

Managed the deployment of 27 Data Centers for Harris/Federal Aviation Administration (FAA,) a $2.7 Bil program

The FAA needed to build 27 fully meshed DS3 connected Data Centers (DC) across the country to facilitate the new nationwide telecommunication infrastructure that was sanctioned to be built. I assumed the responsibility to manage the build out of the DCs over a two year period. These DCs were also designed to be the Tier I backbone sites for the network. They were built and commissioned on scheduled and on budget which resulted in a $15Mil award fee per the contract.

Managed the consolidation and migration of numerous global application servers across several Pfizer Data Centers in a VMware Internal Cloud configuration.

Pfizer embarked on an energy and cost savings initiative across their entire Data Center infrastructure. Global Network Services (GNS) was one of the organizations that needed to participate in this exercise. I was chosen to be the Sr. Project Manager to execute the Data Center consolidation project which included server consolidation (running Linux, Windows and Solaris) , SANs migration and VMware in an Internal Cloud configuration. These servers supported SQL, Oracle and Sybase applications and required BCP and HA configuration modification as well as SANs modifications. A plan was developed and implemented with the functional managers which brought the vision of the Data Center migration and consolidation to reality.

Manage the full life cycle of the project selection and resource assignment process for all of Global Network Services(GNS)

Pfizer implemented an enterprise project management system that documents and manages the SDLC of projects from conception to closure. I managed this process for all projects within GNS and assign the relevant resources to each project (Project Manager, Engineer, Technicians). This also required the establishment and management of relationships with the various business lines that GNS supported. I was the single point of contact for projects within the GNS PMO.

Developed and deployed the Global Release Management Solution for all of Global Network Services (GNS). A formal release management process needed to be developed and deployed for Pfizer GNS to facilitate Pfizer’s regulatory compliance requirements. I developed and implemented the process taking incorporating ITIL best practice concepts.

CAREER HISTORY

06/09 – Present Wyle IS/DoD Advance Research Project Agency(DARPA)

Assoc. Program Director (PMO)

• Maintain a network of contacts and teaming partners; generate and qualify leads and develop proposals

• Serve as Development Manager, Capture Manager and Book Boss on various proposal efforts.

• Created and managed the MS Project Server 2007 deployment plan for the DARPA PMO

• Developed the Integrated Master Program Plan (IMPP) in MS Project Server for a Portfolio of over 125 projects.

• Developed the project templates to be used in the initiation of new project plans based on project types

• Developed the project classification requirements for the global groping of projects per type, business org etc..

• Approved the MS Project Center custom variables and values used to define the customer views

• Managed the interim development and deployment of the program Integrated Master Schedule (IMS).

• Managed the Resource Loading and publishing the of projects built on the Project Server

• Standardized templates for reporting, requirements gathering and Project Operation Life Cycle execution.

• Developed and implemented operational processes for all project managers operating in the PMO.

• Developed the NOAALink Architecture solution for the Wyle IS RFP submission with response position as CTO.

• Managed the development of the FAA proposed VTS to FAVES transition plan.

• Managed the development of the proposed technical solution of the FAA Voice Admin TDM and VoIP network

• Developed the proposed regional transitional plan to create the enterprise management of over 1500 PBX/Voice Switches and over 25 different voice vendors (ie. Nortel, Avaya, Cisco, Mitel, NEC, Telrad, AT&T Toshiba…) running SS7, SIP and H.323.

• Program Manager responsible for the complete technical solution of the AF NETCENTS-II contract valued at $24Bil

• Manage a global team of Wyle Managers, Project Manager, Engineers and Technicians in defining a standard approach for the entire Air Force Air Combat Command (ACC) networking Infrastructure for Inter-Base and Intra-Base communication globally.

• Managed the development of an Enterprise Remote Application Management Systems (RAMS) for all Bases Globally to use a standard set of application management tools to Administer, Manage and Monitor the proposed global virtual infrastructure.

• Developed a standard set of operational processes, engineering process and implementation processes, to be used by all facets of the Air Force Space Command /24th AF, ACC, AFNET OPS, AFMC, MAJCOMs etc..

• Chief Architect responsible for the development of the global standard for all OSP and ISP infrastructure to include SONET speed up to OC-192.

• Coordinated the Nortel solution development efforts to provide TDM, VoIP, Gateway Services, SIP Truck Security and Regional E911 services.

• Engineered the Air Force Services (AFS) Golf Course System Enterprise Architecture solution for all Point of Sale (POS), Wireless, Financial Records transactions and Web access.

• Ensure support structure is adequately in place including: Configuration, Change, SLA Management, Quality Assurance and Life Cycle support structure is developed and implemented.

• Architected the National Customer Service management organization for the FAVES contract.

• Sr. Program Manager of the NOAA $2.5Bil IDIQ proposal effort.

• Developed the cost analysis model of the TDM to SIP Trunking to provide added in-depth understanding of our migration strategy.

• Sr. Program Manager responsible for the complete technical solution of the NETCENTS-II contract valued at $24Bil

03/09- 06/09 US Treasury Department-ATT Consulting

Sr. Program Manager

• Developed program-wide operating process flow from service ordering to site deployment and acceptance for the deployment of the US Treasury Department’s critical network infrastructure.

• Identify program challenges and create projects which are then handed to Project Managers to execute and resolve the challenges for the US Treasury migration onto the AT&T MPLS cloud..

• Managed the deployment of the Service Level Agreement (SLA) requirements, measurement and compliance strategy across the TNet program to include the measure of Latency, Jitter and Packet loss.

• Worked with the engineering team to finalize the engineering solution for the agency’s AVPN MPLS routed backbone network.

• Create vendor management policies for program vendors to ensure that vendors meet the program needs per our requirements.

• Managed the ATT-Agency engineering working sessions to finalize EIGRP, BGP, Security postures, MPLS, DMVPN, network migration strategies and logical interdependencies.

• Implemented the Standard Operating Procedures (SOPs) defined in the Enterprise Architecture (EA) for all Managers, Project Managers, Engineers and Support staff working on the critical infrastructure of the US Treasury per the ITIL standard.

• Managed the development of the program’s national security compliance solution per the NIST and FIPS security Standards.

• Meet Treasury Department personnel on a regular basis to work program wide issues to ensure program goals are met.

2/08 – 10/08 Pfizer Pharmaceutical Inc/Program Manager

• Managed a VoIP and Wireless program across AMER, APAC and EMEA in a strong matrix organization with

an operating budget in excess of US$35 Mil.

• Develop and managed the migration schedule for the global EMC SANs application platform for GNS

• Managed the engineering working sessions to finalize various HVAC and IP Telephony/VoIP solutions for Pfizer.

• Managed the build out of various MPLS and BGP sites across the Pfizer global infrastructure.

• Developed the hour by hour move plan for the GNS blade server infrastructure VMware ESX and GSX (Dell

PowerEdge 1955, IBM BladeCenter and Sun Blade 8000 between the Needham and Ann Arbor Data Centers.

• Managed client expectations and ensure technology selections are in line with business requirements and serve as IT

Liaison between business units and GNS.

• Managed the development of the 21 CFR part 11 project compliance process as applied to all of GNS projects

• Managed SQL database replication efforts with the aid of BCP and HA configuration files on various OS platforms

Linux, Windows and Solaris.

• Developed processes and procedures to standardize service requirements determination, SOW and Vendor

Management.

• Developed the move requirements for the all our SQL, Oracle, Sybase database servers within the Data Centers in the

VMware ESX and GSX Internal Cloud Configuration.

• Coordinated the ArcSight and firewall migration with the security group of all the PIX and Nokia firewalls running

Check Point.

• Managed the implementation of 10 F5 BigIP load balancers in support of the increased network traffic.

• Managed the documentation of all CMDB entries for Pfizer and Sarbanes-Oxley (SOX302/ 404) compliance

• Managed the migration of mission critical global ERP, Project Management and CRM applications between Data

Centers as of a global consolidation effort.

• Managed the 21 CFR part 11 auditing project to ensure that as built infrastructure meet regulatory standards.

• Managed the deployment of the STL SCADA/PLC system in the campus Data Center for operational controls to

include HVAC controls.

• Managed the SOW/WiFi Vendor AirMagnet survey selection process for the STL campus WiFi deployment

• Managed the global WiFi infrastructure deployment of all Pfizer production, development and administration buildings

• Developed PMI recommended PM tools (WBS, RACI, RBS, etc..) for use across the program.

• Developed the Pfizer VoIP financial analysis templates for ROI, TCO and NPV/IRR to determine projects approval.

• Developed the Cost Model to determine if a traditional TDM voice would worth converting to a VoIP and at

what point would the investment be profitable.

• Defined and developed the global Release Management processes for the gNS environment.

• Developed program reporting standards with associating templates for time, cost and quality metrics reporting.

• Analyze project risks, costs, and benefits and make recommendations to business and technology leadership teams.

• Act as the Release Manager for the global release management process of all OS (Linux, Windows and Solaris)

• Perform Cost Benefit analysis to determine what projects will be funded.

• Developed the WiFi deployment process from requirements gathering and wireless RF Spectrum Analysis to

equipment deployment and operation turnover.

• Monitor and Control cost variances within my portfolio to minimize excessive budget overruns.

• As the Release Manager I ensured that all security vulnerabilities associated with all OS (Linux, Windows and

Solaris) are addressed in every release of patches and major OS upgrade.

• Responsible for the development and global deployment of various global firm-wide applications for Pfizer’s

regulatory and business operations including the fulfillment of Sarbanes-Oxley (SOX302/ 404) requirements.

• Manage the Global deployment of Pfizer’s IP Telephony in AMER, APAC and EMEA.

• Manage the coordination efforts for all software releases on the global gNS network.

10/07 – 2/08 Northrop Grumman/ Program Manager

• Developed an Enterprise Architecture (EA) for the City of NY Emergency Response Teams’ Data Center and NOC.

• Managed the development of the ‘Concept of Operation (CONOPS)’ for the Data Center and NOC for NYC.

• Developed the Disaster Recovery engineering council and chair the DR solutions development meetings.

• Managed the deployment of critical and non-critical sites including bone nodes which consisted of IMCIs, Node-B, CERAGON Microwave Radios, Cisco router and LAN switches, PIX firewalls and bulk encryptors for terrestrial backhaul bulk encryption.

• Interview departmental staff to understand existing processes with intention to document and improved these processes based on the ITIL standard.

• Managed the development and documentation of the process to commission over 400 IP Wireless radio sites

• Lead efforts to develop the city's system architecture for the IP Wireless solution using TD-CDMA, microwave and EIGRP/BGP for backhaul routing.

• Validate the technical viability of the solution to provide VoIP, Video, Data and Mobile IP services throughout all 5 NYC Boroughs for all emergency response personnel.

• Authored the System Architecture document bringing together the WAN, LAN, Telephony, Microwave, RF Radio, Broadband IP Wireless and Data services.

• Developed ITIL Operational processes for the Network Operation Center ie Incident Management, Problem Management, Change Management, Configuration Management and SLA Management.

• Developed a Disaster Recovery engineering plan for the recovery of IP Wireless voice and data services across the citywide network.

• Designed and Developed the program-wide Site Commissioning policies and procedures for the Build-out and activation of over 490 sites for Northrop Grumman/NYC $500 Million dollar IP Wireless/VoIP contract.

3/03- 10/07 FAA-FTI/Harris Corp /Program Manager

• Developed and managed the NIST 800-37 and FIPS 199 certification compliance process of all infrastructure being deployed on the network (ie Routers, Switches, MUXes, DACs, Firewalls, Servers, Gateways Bulk Encryptors, Intrusion Detection devices etc..)

• Managed the build out of 27 Data Centers/Tier I fully meshed DS3 sites across the US for the Federal Aviation Administration (FAA)

• Develop the Blade servers (HP Blade System c-Class and Fujitsu PRIMEQUEST series) deployment plans for all 27 fully meshed DS3 connected Data Centers/Tier I sites.

• Ensured that NIST 800-37 and FIPS 199 certification compliance process satisfied the FISMA legislation at all Data Centers across the NAS.

• Establish multiple departments as a result of the DoDAF previously defined across the program operating procedures and developed inter-department process flows.

• Developed site and service acceptance procedures to ensure Power, Space, HVAC, Cabling and Security requirements were met.

• Provide senior level project leadership/management to meet quality, schedule, milestones and budget commitments on this (FTI) IDIQ Firm Fixed Price, Cost Plus Fixed Fee, Cost Plus Incentive Fee, and Time and Material.

• Provided direction for the deployment of the TRuepoint 5000 Microwave RF radios management network design

• Provide engineering/architecture design and deployment support to the FTI SATellite project

• Manage all equipment configuration, deployment and change related issues on our $3.5 Bil. Dollar program.

• Managed the WiFi hotspot deployment project at all 27 ARTCC/Data Centers across all 50 states in the US and Puerto Rico.

• Managed the Regional Vendors that provided cabling and Access Point (AP) installation throughout the ARTCCs

• Provided Service Delivery Management expertise for all equipment leaving the outsourced staging facility per the deployment schedule.

• Develop tactical and strategic plan for the deployment staff across the program (A total of approx. 300+ employees).

• Established and wrote operating policies for the Provisioning, CPE Configuration and Change Implementation departments to adhere to existing SLAs for national and international initiatives.

• Developed SOWs for WiFi Spectrum Analysis and AP placement designs prior to all wireless site installations

• Coordinated cross-connect map changes in the AT&T NRS/FlexServ database and Bell South FlexServ/NRS database for new services.

• Managed the rollout of the Cisco wireless Access Point Management Platform WLSE to all 27 ARTCC/Data Centers.

• Developed Vendor Management process to manage the equipment configuration staging facility in OH

• Created and managed the schedule for all the electricians, engineers, facility personnel, server administrators, movers and managed the major stakeholders.

• Ensure that correct energy data is supplied to the facilities group for proper Data Center Computational Fluid Dynamics (CFD) calculations.

• Generate configuration templates for our TDM Voice DACs cross-connect deployment on the Cisco router platform.

• Developed and managed the OSPF ABR router configuration templates for deployment engineers.

• Develop the Circuit Emulation Over IP (CEMoIP) configuration for the control lead propagation service deployment.

• Standardize the four wire E&M signaling configuration across the Intraplex Multiplexer for the VG6 deployment

• Standardize the Eastern Research 3-1-0 DACs configuration for all our DS3 to TI circuits.

• Generated, tested and documented the BGP to OSPF peering point configurations between FTI and other NAS Applications (eg. ETMS and URET).

• Developed the rate limiting configuration on all Ethernet segments with trusted clients.

• Coordinated cross-connect map changes in the AT&T NRS/FlexServ database and BellSouth FlexServ/NRS database for new services.

• Tested and documented the VoHDLC configuration template for all non IP voice deployment.

• Managed the development and presentation of the WiFi wireless solution to the Federal Aviation Administration (FAA) across all 50 states in the US and Puerto Rico.

• Developed the configuration template for the digital A/B switching requirements of our CEMoIP circuits.

• Worked out the route redistribution between different instances of our OSPF processes at the ABR for route control between the various users groups.

• Developed the FRAME to ATM (FRF8) configuration on Cisco 8850 WAN switch for all TIER I to TIER II circuits.

• Developed network solutions for synchronous and asynchronous data transfers using varying data rate and electrical interfaces (RS-232, RS-530, V.35).

• Developed budgetary proposals with ROI projections for different material and labor cost.

• Provide project leadership/management to meet quality, schedule, milestone and budget commitments.

• Managed the integration of the Cable Management System (CMS) into the environment as we migrated from MetaSolv

• Managed the development of all Data Center redundancy plans to ensure the reliability requirements of 99.9997 is met.

• Initiated and managed the full lifecycle of our configuration management tool which resulted in a $5M project savings.

• Performed interviews to hire new engineers and wrote performance evaluation reports (PDS) on all 12 engineers/and one manager my direct reports.

• Performed constant evaluation of configuration methods, tools and practices to ensure expected site configuration

numbers of 150 sites per month was met per the developed schedule.

3/02-10/02 JPMorgan Chase/Baseone Technology (Manager)

Sr. Network Engineer

• Provided Sr. level Configuration Management expertise to JP Morgan Global Network Infrastructure.

• Deployed branch office VPNs to various remote sites for firm-wide cooperate use with DES and 3DES encryption through a secure IPSec tunnel.

• Configured and supported multiple Firewall implementations on Cisco PIXs 515/525 535 and Cisco IOS Firewall

Feature Set supporting NAT.

• Configured and Implemented Intrusion Detection systems using Cisco IDS Sensors (4250).

00 – 2/02 MCI/WorldCom/BaseOne Technology(Sr.Project Manager)

• Project Manage the solution development for the FAA Sample Air Space Problem.

• Developed solution for BP AMCO,ARCO, Castrol merger of companies for client MCI, saving millions.

• Created cost effective systems solution for MCI/WorldCom and The Big Three Auto Dealers.

• Led the Design effort for the development of cooperate standard for the Global Multicast Service across the BPs cooperate router backbone network.

8/99 – 5/00 AT&T Labs/BaseOne Technology

Sr. Consulting Architect

4/99-8/99 CITICORP/BaseOne Technology

Sr. Network Architect

10/96-4/99 Merrill Lynch/BaseOne Technology

Sr. Network Architect/Team Leader

05/95-10/96 AT&T Bell Laboratory

Sr. Network Engineer

06/94-05/95 LEHMAN BROTHERS

Network Operations Engineer

03/94-06/94 CITIBANK

Systems Engineer

03/93-03/94 BANKERS TRUST

System Analyst

01/89 -03/93 CUNY

System Analyst

• Designed, installed and configured AT&T’s corporate Voice Over IP (VoIP) network.

• Tested and certified ATM Switch Processor (ASP) and corresponding code for ATM Fore switches with connections to

Cisco 12000 GSR routers with OC3, OC12 and OC48 interfaces.

• Designed and implemented the switching fabric that supported the global AT&T VoIP infrastructure across the

Continental USA using Catalyst 5500, 6006 and 6509s.

• Redesigned CITICORP North America OSPF/BGP router network using ATM circuits with ISDN for backup.

• Redesigned the INTRA Area 0 transport medium using ATM and fine tune the routing configuration to provide logical

resilience in case of frame relay link failures from the ABRs to the feeder sites.

• Management of all IPX issues on Data Highway (the entire USA local and Domestic) with a staff of six Engineer.

• Lead architect on the team that developed the IGRP to EIGRP plan for Data Highway.

• Provided “ dedicated” engineering support to special business units with large projects. (eg. MLOL, Merrill Lynch On

Line, Debt Market, and IBK).

Professional Organizations : PMI, IMC, ISEB, IEEE, ACM

References Available Upon Request.

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