Retail Store Manager - Treasurer - Mortgage Broker - Branch Manager

Alain Dufour

OVERVIEW:

An experienced Management Professional with a proven track record of success within a wide range of market sector organisations including retail and finance.

Commercially astute with effective business development and administrative skills.

Expertise in operational management, marketing functions, planning and organisation, financial services including mortgage brokerage and accountancy functions, customer service, client liaison, teambuilding and leadership, efficiency & performance initiatives.

CAREER HIGHLIGHTS INCLUDE:

• Successfully achieved set revenue and profit targets within retail businesses

• Established and managed a successful import merchant house company

• Managed all business finance and treasury functions for a major company

CAREER HISTORY:

Aug 2004 to now

CASHIER OFFICER / ENQUIRIES OFFICER: State Collection Agency, Geneva

• Responsible for the accurate completion of a range of administrative activities

• Appointed to ensure the efficient and reliable completion of all required tasks

• Supported state collection functions within the bankruptcy and suing office

• Liaised with the police and security department on a variety of cases

• Utilised experience within financial markets to review information received

• Completed and delivered reports within stringent timescale requirements

Sep 1997 to Aug 2002

LICENSED MORTGAGE BROKER: Senior Financial Inc, Florida

• Responsible for the provision of mortgage brokerage services to a range of clients

• Appointed to support clients through selection of suitable mortgage solutions

• Developed and maintained effective working relationships with all clients

• Reviewed client finances and advised on a range re-mortgaging options

Nov 1997 to Dec 2001

MANAGING DIRECTOR: Cypress Video, Florida

• Responsible for the overall management and development of the business

• Appointed to increase revenue performance and margins at two stores

• Provided leadership and support to a team of 10 customer facing staff

• Handled recruitment, training, development and performance appraisals

• Championed the delivery of high standards of customer service and support

• Controlled budgeting, resource allocation and business administration tasks

• Planned and co-ordinated marketing activities to increase market presence

• Consistently achieved the set revenue, profit and performance targets

Aug 1993 to Aug 1996

OWNER / ADMINISTRATOR: CCD, Saint Barthelemy, French West Indies

• Established, managed and developed a small import merchant house

• Responsible for all aspects of operational management & business development

• Handled budgeting, forecasting, resource allocation and business administration

• Developed and maintained strong working relationships with many key clients

• Created a sale policy to support business development plans and revenue targets

• Designed and produced ‘point of sale’ marketing media to increase sales

• Handled high level negotiations with clients to secure lucrative contracts

• Worked closely with suppliers, negotiating product price and service delivery

• Negotiated supplier prices to ensure consistently good profit margins

• Managed logistics and deliveries to ensure compliance to agreed targets

• Implemented process improvements to achieve significant cost savings

• Undertook all business accounting tasks and completed result analysis

• Consistently increased revenue and profit whilst minimising overall costs

Oct 1985 to Aug 1992

TREASURY MANAGER: Ferruzzi Service S.A, Geneva

• Responsible for all aspects of day to day effective treasury management

• Appointed to ensure accurate completion of business finance activities

• Provided leadership and support to a team of 3 finance professionals

• Built the team from just myself to a team of 4 and providing training

• Liaised with senior management teams on financial requirements

• Handled multi currency transactions and financial reporting functions

• Liaised with international organisations including London banks & brokers

• Controlled back office, settlements and reconciliation management tasks

• Utilised and managed the essential internal company treasury system

• Carried out financial analysis and worked with company group members

• Prepared and delivered monthly financial statements and P & L reporting

• Ensured completion of all activities within stringent timescale requirements

EARLY CAREER INCLUDES:

• Assistant Manager – Swiss Volksbank

• Cashier Officer – Swiss Credit Bank

QUALIFICATIONS:

• Ecole Française de Comptabilité, Lyon Accounting Studies

• Licence of Mortgage Broker, Florida Mortgage Broker School

• Federal Certificate of Commerce, High School of Commerce, Geneva

• Various internal and external training courses

• MS Word, Excel, PowerPoint, Outlook and Explorer skills

PERSONAL:

• Date of Birth – November 18, 1954.

• Languages: Fluent – French and English, Basic – German and Italian

• References available on request

Alain Dufour

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