Human Resource Specialist

Mulanga Mulumba

972-***-**** *** Nixon Street, Coppell, TX 75019 *********@*****.***

OBJECTIVE: To obtain an entry level position as a Human Resources Professional.

QUALIFICATIONS: Self-motivated individual, wanting, willing and able to quickly learn and grow with a company. Professional with solid experience in areas of customer service and support.

Maintain excellent interpersonal communication, ability to work with diverse personalities and people from varied background. Outstanding in problem identification, resolution, and follow-through. Effective in collaborating with others to achieve established goals.

Bilingual: French and English

EXPERIENCE: GINGERTIQUE Dallas, Texas

Manager- Human Resources Specialist 02/2011-09/2012

Hired, interviewed, and trained independent sales representatives and

advised them on effective selling techniques.

Consulted with independent sales representatives to identify employment needs

and preferred qualifications.

Interview applicants about their experience, education, training and skills.

Informed applicants about job details, such as duties, benefits, and working conditions.

Manager- Marketing & sales

Help develop and launch a small business’s first Ginger based Juice.

Develop strategies in order to successfully promote, sell and distribute product.

Follow through with a high degree of customer service to ensure repeat business.

Contact stores and distributers to achieve sales targets and goals.

Maintain good customer relations by identifying customer needs.

Resolve any client or customer issues in timely manner.

Negotiate product specifications, secured order commitments, and coordinated delivery.

CHRISTUS HEALTH Coppell, Texas

Resident Assistant Supervisor (Retirement Home) 11/2008-12/2011

Provided personal care services, assistance, support and supervision to residents

Responded promptly to communications and follow through on commitment made to residents

and their families. Documented information status, personal needs, appointments as requested.

Maintained confidentiality of verbal and written information pertaining to residents, facility,

families, and visitors.

AMAZING GRACE HEALTH Lewisville, Texas

Client Care Assistant 03/2006-10/2008

Provided care to elderly clients in accordance with established policies and procedures.

Participated in follow-up activities and tracking client, schedules, appointments and

Performed other related tasks. Provided counseling to elderly clients, clarifying their wants

and needs. Improved communication with support services for elderly clients in order to improve

their quality of life.

ATX TECHNOLOGIES, Irving, Texas

Bilingual Customer service agent/ French and English 10/2000-02/2002

Answered inboud calls from both French and English.

Troubleshooted Tele-Aid to Mercedes Benz customers within call center environment.

Worked with customer to solve account problems and complaints

Provided system knowledge of vehicle to customer. Responsible for taking incoming calls from customers throughout the United States. Handled objections and closed sales.

Provided information regarding customer account / documented all communications

OFFICE OF THE ATTORNEY GENERAL Dallas, Texas

Paralegal Intern Summer 2000

Reviewed bankruptcy cases involving delinquent non-custodial parents

Contacted court to determine status of cases

Maintained case files with Internet access to court systems

MICHAEL’S CORPORATE OFFICE Irving, Texas

Call Center Agent 05/1997-11/1998

Dispatched technicians to stores locations

Tracked dates of service calls and addressed appropriately

Provided support to computer system users.

Verified accuracy of logged service and equipment details within database

Assist customers in any inquiries about their accounts

Organized and maintained customers files.

EDUCATION: Serv.Safe Management Training Dallas, Texas

Certified Food Manager, 2011

Potter’s House Church Dallas, Texas

Biblical Training, 2002-2006

Tarrant County College Hurst, Texas

Legal Assistant Certificate- Graduation with honor May 2000

Emmanuel College Boston, MA

BS Business Management-December 1992

ACCOMPLISHMENT: April 2000--- Recognized by Texas Attorney General as

“National Volunteer of the month”

Reference upon request.

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