Quality Assurance Project

Brian C. Ogletree

**** ********* ***** *****, *********, NC 28226 • 202-***-**** • *********@*****.***

Profile

A versatile Analyst that has worked simultaneously on multiple projects at one time involving sensitive data. Fully knowledgeable of computer programming to act as a liaison between different departments that are technical and non-technical.

Education

Virginia State University, Bachelor of Science in Information Systems of Decision Sciences May 2001

Professional Experience

Apex Systems Inc.

Business Systems Consultant with Wells Fargo

March 2012 – Current

Fort Mill, SC

As a Business Systems Consultant responsibilities includes; coming up with business solutions to help enhance processes and systems, and providing daily reporting on efficiency to clients. Act as an intermediary between the client and IT to help implement projects that entail automation. Manage concurrent projects during their entire System Development Life Cycle in order to meet National Servicing Standards such as:

LASSO (Loan Auditing Systems for Servicing Calculations Project)

Helped eliminated the need for manual calculations which also reduce the chances of errors happening when an end-user is trying to calculate the loan balance. This is projected to help Wells Fargo save over 100k per year by terminating manual calculations.

Developed and Managed ROLO letters. These letters allow Wells Fargo to communicate the customer’s current loan status.

Consultant duties included:

Created project plans to highlight deadlines and progression.

Created Software Requirement Specifications to present to upper management and clients which describes the project’s background information, functional requirements, and non-functional requirements.

Created test scripts with Mercury Quality Center that covers all scenarios for functional testing and user acceptance testing.

Coordinated resources and provided direction to end-users on how to conduct their user acceptance testing and also provided deadlines.

Logged defects so that developers can enhance systems accordingly.

Provided a weekly status report on multiple projects which validated the timeline.

Provided production support and troubleshot any issues from Business Clients.

Intersections Inc.

Senior Document Programmer

December 2006-Feburary 2012

Chantilly, VA

As a Document Programmer, responsibilities include: developing and testing complex applications using Pitney Bowes software’s DOC1 composition tool and GMC PrintNet T software; leading the development of the Universal Extraction Application-Initial Fulfillment project and redesigning the process to reduce maintenance on all applications; implementing applications that are used across all product specific applications to cut down development time by over 40%; and spearheading the following projects as a lead developer:

• UEA-QCU project to convert the Quarterly Credit Reports (QCU) from booklets to letter format to achieve optimal postal discounts, saving over 2 million dollars in its first year of implementation.

• Combine QCU project to combine a customer’s quarterly credit and fraud report into one document to cut down on paper costs, saving over 1 million dollars a year.

Intersections Inc. (cont.)

Management responsibilities:

Developed the configuration of production fulfillment applications to include document composition as well as resource management, troubleshooting, conflict resolution and project management.

Reviewed timelines with department managers.

Supported production processing and fulfillment.

Developed and reviewed deliverables such as requirement, design and test documents.

Oversee team assignments, mentor team members and monitor progress.

Wrote, provided feedback and technical assistance during the development of the Detailed Design Document (DDD).

Developed SQL scripts for database monitoring.

Participated in peer technical reviews.

ACS Inc.

Exstream Developer/Analyst

June 2005 – December 2006

Germantown, MD

As a key developer in the Common Services for Borrowers (CSB) program, responsibilities were to develop and maintain all correspondence dealing with Student Loans for the Department of Education and:

• Developed and modify existing notices in Exstream based on direction from the ACS Point of Contact (POC)

• Reviewed and created use cases.

• Formulated coding solutions, performed coding changes, and assisted with code reviews as assigned by the ACS POC.

• Devised unit test plans and packages for Software Quality Assurance (SQA) review.

• Reviewed Change Control Requests (CCRs), task requirements, and create technical analysis documents.

• Provided general maintenance application support for the CSB notices.

• Supported the CSB production control team and assume lead analysis responsibility for trouble shooting production related issues.

• Created new variables and mapped each new notice to data files and pages.

• Developed application documents, banner pages, mailing instructions, output files, output queues, and data files.

• Supported SQA, the Independent Quality Control Unit (IQCU), Quality Assurance (QA), business and systems analysis groups, and the production control team through all development phases.

Wilmington Trust

Online Service Representative

August 2004 – June 2005

Wilmington, DE

Helped customers use Wilmington Trust Online services and:

Demonstrated excellent technical problem analysis and problem solving skills with PC hardware and software to process varied inquires from Online Service clients.

Reset and unlock client’s accounts to allow them access on our website.

Responsible for on-call software support for various clients.

Utilized a working knowledge of Microsoft Windows applications, SQL and troubleshooting of various software problems to effectively resolve client navigation issues on the wilmingtontrust.com website.

Self managed and prioritized workload to meet standard response time established for the unit.

Wilmington Trust

Client Service Representative

August 2004 – June 2005

Wilmington, DE

Provided customers with banking information and:

Provided excellent client service to clients in reference to their account information, payoffs for loans, telephone transfers, and bill pay payments or concerns.

Handled irate clients and sought expedient resolutions to client concerns without incurring financial loss to the company and maintaining clients’ good will.

Learned to perform basic calculations with regards to finance charges on open end products, and interest on interest bearing accounts.

Communicated effectively with clients utilizing policies and procedures related to areas responsibilities and maintain effective communication with all levels of managers and team leaders.

UPS Mail Innovation

Doc1 Developer

May 2001 – June 2003

Bethesda, MD

Developed all of United Postal Services correspondence such as financial statements, postcards, and letters and:

Operated all components of Doc1 Series 3.0, an electronic document system, to format data, define fields, and create members to build an application.

Developed applications to process Advanced Functions Presentations documents for ingestion by using Pitney Bowes StreamWeaver software.

Troubleshoot Doc1 and Perl Script applications.

Executed commands in Unix to print documents and run system testing.

Created Designed graphical mockups according to client requirements and presented to clients for approval client’s record layouts according to client specifications and requirements.

Years of IT Experience

Doc1 Series 4 & Series 5: 8 GMC Printnet T: 3 Exstream Diagloue: 3

SDLC: 8 SQL: 6 C++: 2

VB.net: 2 Functional Testing: 8 Regression Testing: 8

Mercury Quality Center: 10 Analyzing Business Requirements: 8 Project Management : 8

Writing Test Cases: 6 Creating Coding Guides: 6 Writing Design Documents: 6

Microsoft Office Word: 15 Mircosoft OfficeExcel 15 Microsoft Office Visio: 15

Unix: 2 COBOL: 1 Perl: 2

StreanWeaver: 2 XML: 2 Help Desk Support: 1

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