Service Customer
Resume:
Terrence J. Boles
Atlanta, GA ***31
Email: *******@*****.***
SUMMARY
§ Support Environments that promote cooperative accomplishments through teamwork.
§ Problem-solver with the ability to handle multiple tasks.
§ Exceptional communication and interpersonal skills.
§ Ability to develop and maintain positive working relationships.
§ Provide world-class customer service.
§ Thrives on new challenges.
§ Posses strong organizational, interpersonal and PC Skills.
EXPERIENCE
Communication Technician, Comcast, Atlanta, GA 06/2007 to 09/2010
§ Under limited supervision the CommTech 1-3 performs routine cable television installations, disconnects, prewires,
change of service, service calls, monitor for cable leakage and log, MDU wiring for residential and business customers,
install PC hardware/software peripheral devices to connect residential customers to @Home service in accordance with
Comcast procedures and practices.
§ Perform installations adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer. -Perform installation of the @Home service to include Network Interface Card or USB adapter, perform full @Home and RF installations. -Review all requested services with the customer in order to ensure understanding and agreement. -Survey the installation route and review proposed route with the customer in order to obtain agreement on the location of cable outlet(s).
§ Perform work including but not limited to: reconnects, requested and non-pay disconnects, additional outlets, changes of service, prewires, postwires, and custom installation work, for all levels of service. Perform RF troubleshooting from the tap to the customer’s equipment. Perform entry level troubleshooting for data. Perform cable leakage monitoring and log. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties. Complete required paperwork in a timely manner. Determine acceptability of service by reviewing picture quality following installation of cable service in order to provide the best possible service for the customer. Provide customer with education in the proper use and functions of equipment and services. Properly operate and maintain tools and equipment. Report need for vehicle repair or service when required and/or prescribed. Report any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Perform other duties as requested by supervisor in order to achieve departmental goals and objectives. Punctual, regular, and consistent attendance.
Sr. Data Entry Technician, Marta, Atlanta, GA 03/2003 to 06/ 2007
§ Proficient and accurately codes and enters data collected by Traffic Checkers and Research Technician-Surveyors
using keyboard/10-Key.
§ Reports unusual patterns, errors, and discrepancies in data to the Senior Evaluation Analyst-Systems.
§ Completes Max Load counts of ridership data, as well as organize and retrieve data
§ Assists in the collection of transit-related data from patrons when needed
D.O.T-Handler, FedEx, Lithia Springs, GA 10/2006 to 12/2006
05/2007 to 10/2007
§ Drive Company Vehicles (W700,W900, Vans) on bulk pick up routes.
§ Responsible for unloading and loading delivery vehicles.
§ Rearrange Company Vehicles for loading and parking in loading dock when finished.
Lot Associate, Home Depot Inc., Atlanta, GA 10/2002 to 03/2004
§ Assist customers with loading and unloading of merchandise.
§ Maintain the dock and lot areas.
§ Assist customers whenever necessary and use knowledge and judgment to resolve problems.
Production Specialist, Lucent Technologies, Norcross, GA 08/2000 to 12/2001
§ Assisted with loading/unloading, string up, set-up, calibrate, and operation of machines.
§ Operated machines requiring limited interrelated adjustments with detailed procedures in manufacturing layouts.
§ Spliced, tested and inspected premium fiber. Enter information into the system.
§ Provided a wide variety bench and assembly work.
Field Service Representative, Georgia Power Company, Atlanta, GA 10/1999 to 08/2000
§ Read meters to determine customer electrical usage using 10-key handheld; installed or removed meters; connected
and disconnected meters; tested and inspected meters and metering equipment.
§ Read, installed, serviced, and repaired residential and commercial meters/Drive company vehicle using correct safe driving procedures.
EDUCATION
ATLANTA METROPOLITIAN COLLEGE, Atlanta, GA
Business Administration, 2001-2002
GEORGIA STATE UNIVERSITY, Atlanta, GA
College Of Business, 1996-2001
LICENSE
Commercial Driver License: Valid Class B CDL with Airbrakes
Terrence J. Boles
300 Monaco Run
Atlanta, GA 30331
Email: ********@*****.***
Dear Prospective Employer,
Please consider this letter as an expression of my interest in your open position. I have enclosed my resume for your review.
My experience has helped me develop strong administrative abilities, excellent communication skills as well as the realization of the importance of customer satisfaction and top-quality service. My drive and self-motivation has allowed me to work my way into more challenging roles. I am a team player, well organized and have the ability to make a difference in the bottom line.
If my qualifications correspond to your needs, I would appreciate meeting with you to discuss how I might contribute positively to your team. Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Terrence Boles
Enclosure: Resume
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