Project Manager Management

LAWRENCE A. GUINAN

*** ********* ******, ****** ****, PA 19026 610-***-****

********@*****.***

SENIOR INFORMATION TECHNOLOGY/ OPERATIONS LEADER

Information Technology Leader expert in the design and delivery of cost-effective, high-performance technology solutions in support of rapid growth with budget responsibilities up to $60 million annually. Effective at building culturally diverse, team-centered operating units, utilizing excellent business process and strategy development skills. Customer-centric with the ability to initiate profitable alliances with lines of business leaders, global vendors and suppliers. Key core qualifications include:

Information Technology Operations Leadership

Global IT Integration and Management

Vendor Management

Operations Management

Technology Program/ Project Management Strategic and Tactical Operational Planning

SOX Compliance/Reporting

Risk Management

Budget Experience (Capital Expenditures and Operational Expenses)

Enterprise Server, Telecommunications, Mainframe, Data Center Management

PROFESSIONAL EXPERIENCE

BANK OF AMERICA Present

Bank of America Corporation is a financial services company, the largest bank holding company in the United States, by assets, and the second largest bank by market capitalization. Bank of America serves clients in more than 150 countries and has a relationship with 99% of the U.S. Fortune 500 companies and 83% of the Fortune Global 500

Vice President – Global Technical Integration/ Senior Change Manager

Responsible for managing large scale projects relating to corporate change initiatives that impact multiple, global businesses and functions. These projects have a major influence on the quality and timeliness of products or services, and impact the financial performance of the business unit and require cross-divisional coordination, communication, influence and negotiation skills. Plans, organizes, monitors and controls projects and processes using appropriate tools and techniques, ensures efficient and effective utilization of resources and accomplishes the objectives of the project according to the specification on time and within budget. Responsible for analyzing present-state, developing alternative future-state approaches, facilitating implementation and is actively involved in the conduct/execution of project activities through the use of Six Sigma tools/methodologies.

• Delivered a $2MM global project that mitigated regulatory and reputational risk. The project provided a consistent approach across the global enterprise. The solution was delivered on-time, under budget and experienced no post implementation defects.

• Met all audit requirements during project life cycle.

ADVANTA BANCORP 2007-2010

Advanta is one of the nation's largest credit card issuers (through Advanta Bank Corp.) in the small business market.

Director – Operations Management/ Project Management

Responsible for mentoring and providing leadership to a team of 35 project management/ technology professionals responsible for developing new product configurations on multiple systems. Optimized the output of marketing initiatives, resolved issues, and supported IT infrastructure and data security requirements.

Lowered Operating Expenses in the first half of 2009 by over $1MM by: Purged inactive accounts from systems $540,000. Deleted duplicated reports; instructed business owners to retrieve data from In-house systems $275,000, Deleted stale memos from on-line accounts $190,000.

Initiated programming error reduction initiative; spearheaded education classes with Vendor Subject Matter Experts, which reduced errors by 13%.

Participated in the Operating Committee whose charter is to scope new risk mitigation initiatives for review and prioritization by the Office of the Chairman.

Managed relationship of vendors assigned to Advanta. Ensured third party hardware and software structures met the ever-changing needs of Advanta. (FDR, MasterCard, FSSI, VISA)

Served as liaison with the Marketing Department at Advanta understanding and satisfying their particular needs related to cross-sell initiatives.

Maintained departmental SOP’s, workflows and control documents, participated in and resolved any SOX or audit items, and ensured regulatory compliance.

Managed large-scale system implementations.

Directed project activities to mitigate risk, stop scope creep, and ensured project expenses adhered to budgetary goals.

MBNA AMERICA/BANK OF AMERICA 1993 – 2007

Bank of America Corporation is one of the largest financial services companies in the United States. MBNA Corp. was a bank holding company and parent company of wholly owned subsidiary MBNA America Bank, N.A. prior to being acquired by Bank of America. It was the world’s largest independent credit card issuer, specializing in affinity cards.

First Vice President – Technical Operations, Project Management (2000 – 2006)

Managed team of technical professionals responsible for system implementations/integrations supporting four departments in Production Operations (Credit Card Services, Payment Services, Statement Services and Exception Processing) and over 1,000 production representatives in a global environment. The systems were responsible for credit card issuance, payment processing, and statement processing in a 7x24 environment. Ensured compliance with all regulations governing financial processing systems, performed upgrades as needed and managed system scalability expansions. Acted as a change agent while systems were converted to accept incoming Bank of America volumes.

Provided technical leadership during all equipment purchases. Ensure proposed equipment meets or exceeds departmental standards, is compatible with current telecommunications/ network infrastructure, and systems are scalable for future expansion.

Provided technical project management, which created and issued RFP documents to selected vendors for multiple system platforms in multiple geographical regions. Performed total cost of ownership (TCO) analyses and selected new equipment vendors.

Worked with Sales and Marketing Teams to identify Customer spending habits and target those Customers with specific, product marketing initiatives in order to maximize ROI.

Participated in all vendor discussions to ensure cutting edge technologies met or exceeded requirements. Managed all beta testing with vendors in order to evaluate and communicate results to stakeholders.

Participated in Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) initiatives.

MBNA America Vice President 1998-2000

MBNA America Assistant Vice President 1996-1998

MBNA America Senior Operations Officer 1993-1996

BancTec, Inc. District Manager 1989-1993

Computer Entry Systems Field Engineer 1984-1989

EDUCATION

MS Strategic Management - Neumann University Aston, PA

BS Liberal Studies - Neumann University Aston, PA

AA Electronic Engineering – R.E.T.S. Technical School Broomall, PA

Certified Software Development Methodologies (SDM) Project Manager

Currently pursuing PMP Certification

PERSONAL

Currently serving on the Leadership Committee for the Phialdelphia Chapter of the Susan G. Komen Foundation

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