Customer Service Medical

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**** ********* ***** ************, ** 904-***-****, *********@*****.***

OBJECTIVE To secure an entry-level position in the medical field where my education in Medical Insurance Billing and Coding and deep customer service experience can be utilized

Education Everest University, Orange Park, Fl. October 2010

Associate in Science --- Medical Insurance Billing and Coding

Certified Professional Coder (CPC)

Technical Career Institute, New York, NY June 2001

Microsoft A+ Certification

Externship Completed: August 27, 2010 at Mayo clinic.

Skills Acquired: Telephone techniques; Appointment schedule; Insurance claim processing; Medicare; Medicaid; Blue cross/ Blue Shield; Workers compensation; HIC, HCPCS, CMS-1500, UB-92; ICD-9 coding; CPT coding; Filing, Typing medical correspondence, Preparing charts, Making chart entries; Computer processing; Exercise efficient time management; Adopt communication to individual’s ability to understand; Maintain confidentiality (HIPAA guideline); work as a team member; Follow established policies and procedures; Use medical terminology appropriately; Communicate effectively verbally and in writing.

Work History

Mayo clinic, Jacksonville Fl

Material handler/Inventory control clerk

July, 2005 – Present

Assist nurses and surgical technicians with supplies and instruments during surgery. Responsible for pulling supplies and instrument to complete every case cart

Maintain an accurate inventory on supplies we keep in stock for surgery

Make sure all preference sheets are accurate

Ordering of special items

Computer Renaissance, New York, NY

Computer Technician, July 2001 – September 2003

Installed, repaired and serviced home computers for customers.

Assisted customers in the store and answered phone inquiries, supervised and trained computer technicians.

Specialized skills

Train to process current billing and coding regulations, policies, and procedure

along with effective decision making and problem solving skills in the surgical

coding, outpatient and inpatient coding processes.

Abstract medical records and identifies and assigns appropriate ICD-9CM

diagnosis and procedure codes. Review medical records and understands medical

terminology, anatomy, physiology, surgical technology, pharmacology, and

disease processes. Abstract medical records and identifies and assigns appropriate

surgical CPT codes for Services including consultations, procedure, and tests.

Possessed PC skills, both keyboarding and applications.

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